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Hawaii

BBB Accredited Business since

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Description

This company offers General Real Estate Brokerage services as well as Residential and Land Sales; Commercial, Industrial Retail and Land Sales and Leasing; Property Management & Rentals; and Affordable Housing Management.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bob Tanaka, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bob Tanaka, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bob Tanaka, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 14, 1991 Business started: 05/11/1978 Business started locally: 05/11/1978 Business incorporated: 05/11/1978 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is RB9678.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20313206-01.

Type of Entity

Corporation

Business Management
Mr. Robert K. Tanaka, President
Contact Information
Principal: Mr. Robert K. Tanaka, President
Business Category

Real Estate Real Estate - Commercial Real Estate Brokers Property Management Real Estate Services

Alternate Business Names
Bob Tanaka Inc., Realtors

Additional Locations

  • 1055 Kalo Pl Ste 103

    Honolulu, HI 96826 (808) 949-4111

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

9/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unresponsive; no emails or calls on military time constraint They bounced responsibilities between associates and delayed processing the application. Seeing reviews on****.com we came in with an open mind, but felt so betrayed after the unresponsiveness they portrayed throughout the process. We had a short window to look for a place since we were paying out of pocket for lodging at MCBH while checking into the new command. They only gave a couple weeks for the house search process which required extensive documentation of where, when and why, and this place took an eternity by just taking our money and doing nothing. We are both enraged at the time to process and treatment we were given in attempting to rent. Absolutely no respect whatsoever for the military regardless of their false advertisement of military friendly associates. We called seeing an ad in Kaneohe and was referred to their renting associates. We met up with ***** for the showing of the unit in***********, and was given the application and instruction to turn in the application (pay stub and ID) which he claimed would take a couple days. Days turned into, 2 weeks where we have passed up numerous offers from various military approved establishments, and always pre-approved due to our military status. After the showing, we came to the office that same day with all our paperwork, IDs, and application fee ($40 total money order). We emailed ***** our command's contact information and LES (military pay statements) which they argued was inadequate and they eventually accepted after another copy. Since then, we called daily leaving messages and emailing them and were repeatedly asked for numerous forms which displayed the same information on previous rent history that had already displayed in the application, and credit histories that they were unable to obtain themselves. Understandably, the original person, Kevin, supposedly in charge of the unit was out of town for his son's baseball tournament, and we were told via email that Troy and Allan would be processing the application. They bounced us back and forth between the two of three (Troy, Allan, and ***** although we only dealt with Allan and ***** who were all CCed in the emails) where ***** saying that Allan is more than capable of processing our application, but then Allan kept stating to wait on ***** to come back or needed more information. We were the one constantly calling in to make the calls, emails, and had to pull our own credit history showing no late payments when it only took less than 24 hours and $0 for other places we've applied due to being in the military for having a permanent place of an employment and good standing renting history which we also had to pull ourselves. I don't know how we let it go on for nearly 2 weeks and still not getting anywhere after scanning and faxing OUR LIVES to them. More rental offers have come and go and they still didn't have the decency to respond to emails or call us back. Worst of all... An ad for the apartment was finally posted on Craigslist 2 days before ***** supposedly was supposed to come back to the office in spite of our application. Patience is truly a virtue with these people. It truly was a waste of our time and money.

Desired Settlement: This has already been an unnecessarily, long and stressful process. We request a refund of our applications and the shredding of scanned documents of our photo IDs, permanent deletion of our emails, so that we may no longer worry of our association with this business.

Business Response:

11/1/2012 Problems with Product/Service