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BBB Accredited Business since
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This company offers real estate and vacation rental services.
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A BBB Accredited Business since
BBB has determined that Maalaea Bay Realty & Rentals, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Maalaea Bay Realty & Rentals, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is RB18066.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Marsha Smith, Member Ms. Jeanne McJannett, Member
Real Estate Rental Service Vacation Rentals
280 Hauoli Street, #A9
Wailuku, HI 96793 (800) 367-6084 (808) 244-5627 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 367-6084(Phone)
- (808) 244-5627(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: my wife and I rented ******* *** on line from this rental company, these are the problems we encountered with this rental : we had delay problems at the airport so we arrive after hours for check in, rental instructions were to check in the office the next day, that left us with no way to get into our rental unit, so we phoned and were given instructions on how to get a key, and told the unit was the next complex over, it was not, it was five complexes away, second, per advertising we read the unit was " air-conditioned unit ", it was not, unless you consider a small room air conditioner in the living room, a unit air conditioner, it is not even powerful enough to cool the living room, which left the bathroom and bedroom, HOT, not even cooled off in the least, we talked to a service person and his response was " I will inform the rental office and the owner of the unit",, we never heard back from anyone about this situation,, we were totally uncomfortable with the heat situation for our two weeks in the unit,, the other problem with the air conditioner is , its on a timer , so if you go to sleep at 11PM you need to get up at 3AM to set it to go on again, this situation is ridiculous . we have visited Maui 6 times and this is the worst place we have ever stayed at. we are requesting a refund from the realtor because of lying in the advertisement..
Desired Settlement: we are requesting a refund because of the problems checking in and the heat problem due to lack of air conditioning which produced a lack of sleep therefore a very bad vacation for two weeks and no response to our situation from the rental office or any maintenance personal..
This guest that filed a complaint was sent a reservation confirmation with arrival instructions at time of reservation detailing the check in procedures. We do not say anywhere that guest has to check in the next day.
We do not advertise anywhere that we have central air conditioning. Our advertisement states that there is an In Wall AC unit which is rarely needed. Unfortunately, this guest stayed during the hottest record setting period for this part of the island. Anywhere, they would have stayed would have been the same situation, unless you can find central AC which is rare to find in condo rentals on Maui. The AC unit we have rarely ever gets turned on because of the natural trade wind flow of air we get from mother nature on this part of the island. The In Wall AC unit was in good working order during this guest stay.