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BBB Accredited Business since

Stanford Carr Development, LLC

Phone: (808) 537-5220 Fax: (808) 537-1801 1100 Alakea Street, 27th Floor  Alakea Corporate Tower, Honolulu, HI 96813

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This company offers real estate development services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stanford Carr Development, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stanford Carr Development, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stanford Carr Development, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 03, 1996 Business started: 04/14/1990 Business started locally: 04/14/1990 Business incorporated 03/25/1998 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20533964-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stanford S. Carr, President Mr. Richard Riegels, Exec. Vice President Mr. John Shimogawa, CFO
Contact Information
Principal: Mr. Stanford S. Carr, President
Customer Contact: Mr. Richard Riegels, Exec. Vice President
Business Category

Real Estate Developers

Alternate Business Names
Stanford S Carr Dev Corp (fka)

Additional Locations

  • 1100 Alakea Street, 27th Floor
    Alakea Corporate Tower

    Honolulu, HI 96813


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/1/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Tile in models was not the tile installed in condo units. Poor quality installation and out of square. No communication was made on their quality ch The tile installed in the model condo units are not the same as the condos for sale. Quality of existing tile very poor. Upon on walk through three days before escrow close we learned of the tile switch. Escrow closed 20-Dec 2013. The tile issue was put on a warranty sheet to be fixed by builder. We were informed 10-April 2014 the the tile work met with their standards and they would not fix the one tile we requested when the whole job is of poor quality installation. One of the selling points of our buying our condo was the bathroom tile. We feel they mis represented the tile work. The shower stall is out of square so additional soap dish and shelf can not be installed. Out of square up to one quarter of an inch. Drywall above is square. Tile installation out of square.

Desired Settlement: We are only asking one tile to be fixed.

Business Response: Initial Business Response /* (1000, 6, 2014/04/29) */ We contacted the general contractor regarding this matter. The contractor coordinated with the sub-contractor who installed the tile work to schedule a follow-up with Mr. ***** ***** which occurred on April 25, 2014. The sub-contractor has agreed to replace the one tile that Mr. ***** has requested be rectified. Initial Consumer Rebuttal /* (2000, 8, 2014/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept their resolution of complaint after work is completed in the next two weeks.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Stanford Carr Development, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)