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This company offers property management services.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Yoshida Realty Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40477288-01.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Rae S. Yoshida, R(B) Ms. Denise Anakalea, R(S)
Property Management Real Estate Rental Service Real Estate Services Leasing Service Real Estate Real Estate Agents Real Estate Brokers
Alternate Business NamesHome Managers LLC
Industry TipsCLOSING COSTS TO BUYERS
THIS LOCATION IS NOT BBB ACCREDITED
20 Central Ave
Wailuku, HI 96793 (808) 986-8118 (808) 281-9949 Directions
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Additional Phone Numbers
- (808) 281-9949(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Home Managers do not monitor the work of their contractors. *** has not monitored the work of the gardener, ***** ******, we have complained about this for a year and she continues to pay the gardner for not performing work.
Desired Settlement: *** deducted from our rent distribution the cost for the gardener's service that he did not perform.
Business Response: To Whom it may concern:
I have attached all email correspondence between Mr. ********* and I in regards to the landscaping issue that he claims he never received a response for. Again his complaints have no basis in fact.
In Mr. *********** October 8th email to me, he accuses the landscaper of not doing any work in the yard for a "whole year". Clearly that is impractical and is exactly what I state in my October 8th response to Mr. *********. His last response before raising the same issue that had just been dealt with 2 days prior is "thank you for the information". Mr. ********* has met with the landscaper and they had a clear understanding of what the $300 fee for Mr. *********** 3 properties would consist of.
I have also attached a letter from Mr. ******, the landscaper who is shocked at Mr. *********** accusations of Mr. ****** getting paid for work that was never done. Mr. ****** had a great relationship with Mr. *********. They would engage in conversation each time Mr. ********* would visit he property (which was at least 3 times a year) and Mr. Hayshida would express how satisfied he was with the work that Mr. ****** was doing at the property. Mr. ****** did a lot of work at no charge on many occasions because of the great relationship that he had with Mr. *********.
This is the 2nd unsubstantiated complaint that Mr. ********* has filled and because his allegations may be published and made public, it is imperative that I make it clear that his complaints are false and without any basis in fact or law. Although Mr. ********* has the right to his opinion, he does not have the right to slander me and my company of our good name and publish false claims about my management services.
Problems with Product/Service
Read Complaint Details
Complaint: As a property manager, I trust that my property manager will pay for the water bill on time and distribute rental income accurately. *** deducted from my rent distribution, the water bill without paying for the water bill. I received a notice from the dept. of water that I am 2 months delinquent on my water bill. When I asked her about it, she assured me she paid the bill as indicated in my monthly statement. She deducted it from my rent distribution, however, when I spoke to the water department, they indicated the bills haven't been paid for 2 months.
Desired Settlement: *** needs to refund me for the water bill she claim she paid and deducted from my rental income.
Business Response: To Whom it may concern:
This is in response to Mr. *********** claim dated October 16, 2014:
1. On October 13, 2014 Mr ********* was emailed his final statement along with copies of the bills that were paid out to the service providers and or utility companies.
2. On October 13, 2014 I spoke to Mr. ********* and explained to him that the last water bill we owed the water department was the water bill for $341.40 and that check was mailed out to the water department on October 13, 2014. (when we received that bill on September 7th , Mr. *********** monthly rents had already been disbursed on September 5th. ) He said that he understood and that he will take a look at the statement and get back to me as he was out at a casino at the moment.
3. On October 13, 2014 I confirmed my telephone conversation with Mr. ********* via email (see attached) as I did not receive a follow up phone call from Mr. *********.
4. On October 15, 2014 I received an email from Mr. ********* stating that he called the water department and they said that they did not receive his payment. When I returned from my meetings, I called the water department and spoke to a representative named ****** who advised me that the account does not show paid however, the checks do go to a lock box on Oahu for processing. Being that i mailed the check out on October 13th along with Mr. ********** statement, I was told to call back the next day to see if they had received the check. I spoke to the cashier at the water department on October 16th in the morning and she confirmed that the last payment that Home Managers, LLC was responsible for in the amount of $341.40 was posted that morning (Oct 16th) and the only amount due was the amount of the new bill that was mailed to Mr. *********** new property manager.
5.The last water payment the water department received before the October 16th final bill was on September 8th. Billing date on the water bill is August 5th. We received water bill on August 8th. All monies (rents) and bills to his insurance company and other service providers were disbursed to Mr. ********* on August 7th. That Water bill was paid 8/21st (advanced although not obligated) .