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BBB Accredited Business since
Carmel Partners, Inc.
Phone: (512) 484-4552 PO Box 2220, Ewa Beach, HI 96706
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This company offers property management and rental services.
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A BBB Accredited Business since
BBB has determined that Carmel Partners, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Carmel Partners, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W55070090-01.
Type of Entity
Business ManagementMrs. Dana Beckstead, Regional Manager
PO Box 2220
Ewa Beach, HI 96706
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I took DOCU signed the lease on 5-22-14 I was billed 5-21-14 . I do not want a credit I was being charged for my utilities since 5-21-14. I docu signed my lease on 5-22-14 @ 2:33pm according to my email. I then moved in on the day I moved I was shown how to use my breaker box I never use my A/C, I moved in with only luggage no electrical appliances. I was charged for utilities starting 5-21-14 A day before I actually moved in. I never ask for a credit. My bill arrived I paid. However, I called the company (NWP) to question the amount of how the charges worked. it was explained. I then received a new bill that was very expensive as well as incorrect. I called the company as well as the rental office I was told at this time my meter was broken,and my bill was based on the past years useage. ( I was not the tenant in the past year and this was and estimated bill) I was also asked how many people live in my home?A customer service representative @(NWP) named ***** stated that my useage was far to low for one adult to use, with three disabled children!! I asked when will it be fixed and was and was told again I don't know ? A slight credit was given a the moth of June. The July bill has arrived on July 21 2014 again it is the same problem, mean time I have been monitoring my useage by shutting down my breaker box , no A/C , NO COOKING on the stove,I wash two loads of clothes once a month there are electrical appliances being used in the house , not even the hot water heater, no lights in the daytime we live like savages(these are shut down from the breaker box) and I have been doing this since 5/22/14 which was the day I moved in . We did I not buy a TV for two weeks, with the gift cards that the complex provided. We only had a laptop to watch. Also I planted a garden with permission and the office told the pest control man to spray my vegetable garden on the 8/28/14 which is located behind my locked gated in my backyard not near my gate or fence. I have photos. Now I have no food to eat, because now my garden has been poisened. My lease is improperly dated making void I took it to a lawyer.With me being charged for a day of utilities prior to me taking possession of the unit, also the dating of the lease and the overcharging of utilities , (by arriving at the estimated rate of my utilities useage based on the past tenants consumption rate when it should be my actual useage that I am paying for),And the violation of my right to quiet enjoyment by the spraying of poison on to my vegetable garden that is located in my backyard which the office knew was there and had given prior permission to grow as well as had previously discussed the issue of had having the pest control spray my garden in July. I feel like I have harrassed as well as my rights for quiet enjoyment have been violated. Also there is the issue of the lease being done incorrectly.
Desired Settlement: Meter fixed, lease amended.Corrected billing starting with 6/10/14
To Whom It May Concern,
(The consumer indicated he/she DID NOT accept the response from the business.)
From: ******* *****