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BBB Accredited Business since

Mutual Plumbing Supply Co., Inc.

Phone: (808) 839-9076 Fax: (808) 833-2085 2812 Awaawaloa St, Honolulu, HI 96819 http://mutualplumbingsupply.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Plumbing Products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mutual Plumbing Supply Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mutual Plumbing Supply Co., Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mutual Plumbing Supply Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 07, 1989 Business started: 09/01/1966 in HI Business started locally: 09/01/1966 Business incorporated 08/22/1966 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20280596-01.

Type of Entity


Business Management
Mr. Clyde Kojima, Vice President Mrs. Chelsey Chen, Secretary Mrs. Allison Kojima, Treasurer
Contact Information
Customer Contact: Mrs. Allison Kojima, Treasurer
Principal: Mr. Clyde Kojima, Vice President
Business Category

Plumbing Fixtures, Parts, Supplies - Wholesale & Mfg Wholesalers & Distributors

Products & Services

Mutual Plumbing Supply Co., Inc. sells the following brand(s): Please refer to our website at mutualplumbingsupply.com for our complete line of vendors.

Mutual Plumbing Supply Co., Inc. offers the following product(s): Please refer to our website at mutualplumbingsupply.com for our complete line of plumbing products and fixtures

Method(s) of Payment
Cash, business checks (no personal checks), and all major credit cards.
Refund and Exchange Policy
Products are subject to original equipment manufacturer's (OEM) warranty and limitations of liability.  No returns without an invoice.  No returns after 45 days.  No labor claims for defective parts.  Used equipment has no warranty.  A 25% restocking charge on the value of the invoice will be assessed on stocked items that are in resaleable condition.  We reserve the right to cancel backorders.  All sales are final on special orders or discontinued merchandise.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.