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BBB Accredited Business since
Phone: (808) 871-5325 View Additional Phone Numbers PO Box 6121, Kahului, HI 96733
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This company offers services of a contractor specializing in plumbing repair, service work and remodeling.
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A BBB Accredited Business since
BBB has determined that Steve's Plumbing Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Steve's Plumbing Service Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Licensing, Bonding or Registration
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W06281070-01.
DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is C26779.
Type of Entity
Business ManagementMr. Steve Huffman, President
Refund and Exchange Policy100% Satisfaction Guarantee! - If you are not happy with our service today, you don't pay until you are completely satisfied.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 6121
Kahului, HI 96733 (808) 871-5325 (808) 874-5325
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Additional Phone Numbers
- (808) 874-5325(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Contractor tried to charge me for repairs not agreed to. The cost was overestimated by several hundred dollars; they also damaged my water heater. On 9/3/13 I spoke with company representative (****) to get a quote for repair of my water heater at my condominium. She explained to me that an estimate would cost $29.50 to dispatch a technician to assess what repairs are needed. On 9/4/13 my wife was contacted by the repair technician (*****) who requested her to pay $328 for repair of the water heater. Interestingly, our tenant had also called and informed us that the technician had only reset the thermostat. My wife queried why she was not contacted to agree to any repair first and, she also expressed her concern as to why the cost was so high just to reset a button. After talking to my wife, I called the main office and spoke with ****. She changed her story and tried to convince me that the cost of repair was the actual estimate cost. I told her she was trying to hustle me, and that I would report her to the local authorities. So, I did. I submitted a police report with the Maui Police Department. I also included in my police report, a picture of my missing water heater thermostat. The technician (*****) had actually gone back to my apartment and illegally removed my thermostat, after we informed him that we would not pay the gouging cost of repair. This is appallingly unacceptable. I never agreed to any repairs, nor did I ever sign a contract to make the un-agreed to repair. My property was thus, stolen, and the water heater, vandalized.
Desired Settlement: Fix thermostat and repair all damage at no cost.
Business Response: Initial Business Response /* (1000, 5, 2013/09/10) */ Based on the customers concerns and issues with ***** Plumbing Service we investigated the customers complaint. Talk to dispatch department and the service technician that represented the company. It was found that we were at fault, not getting prior authorization before services were rendered to customer that was located out-of-state. I have taken the necessary steps to ensure that this error on the service technicians behalf will not happen again. He has been suspended for one week and we do apologize for not getting prior authorization before we provided service. I have reached out to the customer in order to apologize and offer our services to repair his water heater at no charge to customer. I the owner ***** take great pride in providing good customer service and if any of my employees that fall short in this area will be reprimanded and disciplinary action will be taken in order to maintain good quality service and a good business relationship in our community. We do have policies and procedures in place for our technician to diagnose the job and give the customer a price in advance of providing service so the customer is always aware of the cost before services are rendered. Once again we truly apologize to the customer for falling short and not providing him with the service that he deserves.
|9/26/2012||Problems with Product/Service|