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BBB Accredited Business since

Professional Plumbing Services, Inc.

Phone: (808) 395-8653 Fax: (808) 261-4383 P.O. Box 25850, Honolulu, HI 96825 http://www.ppshawaii.com


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Description

This company offers residential and commercial plumbing service and repair.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Professional Plumbing Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Professional Plumbing Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Professional Plumbing Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 23, 2009 Business started: 10/01/2005 Business started locally: 10/01/2005 Business incorporated 10/26/2009 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W23219424-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is C26512.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is C31063.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is PJ8122.

Type of Entity

Corporation

Business Management
Mr. Louis Moon, President
Contact Information
Principal: Mr. Louis Moon, President
Business Category

Plumbers Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning

Industry Tips
HOW TO CHOOSE A PLUMBING COMPANY

Customer Review Rating plus BBB Rating Summary

Professional Plumbing Services, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • P.O. Box 25850

    Honolulu, HI 96825 (808) 395-8653

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Stating more work need to be done be on the requirement of the city building codes ***** **** the owner of the company is stating the cabinets and a proper kitchen counter top must be installed even though the city building inspector said that is not required. Mr. **** is refusing to call the city plumbing inspector to inspect the plumbing work until the counter top is replaced

Desired Settlement: I would like Professional Plumbing Services, Inc. to refund me the cost to hire another plumbing contractor to close the plumbing work for the building permit. Another plumbing contractor is charging a $1,000 for him to sign the paper work to list him as the plumbing contractor on record for the building permit and calling the plumbing inspector to close the plumbing work.

Business Response: Initial Business Response /* (1000, 10, 2014/06/17) */ Aloha, Here is our response to complaint by Mr. ***** PPS Inc. has denied further work on Mr. *****'s residence for the following reasons: (1) Mr. ***** completed the repairs himself. (2) The repairs Mr. ***** made himself were not up to plumbing code. (3) PPS Inc closed Mr. *****'s invoice for work completed as agreed upon 2/17/10. (4) The contract between Mr. ***** and PPS Inc. stipulates work performed and also notes no trim out. (5) Mr. ***** agreed to the terms and conditions of PPS Inc by signing 06/30/2009 that PPS has the right to refuse plumbing work for any reason. Also note that Mr. ***** waited over four years to complete his home project. Initial Consumer Rebuttal /* (3000, 13, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) PPS was asked to finish the job (I stated I would pay for and work required) but refused because i wouldn't replace the counter top. items #5 is incorrect - no sign agreement was made. The agreement was PPS would inspect and approve all work before the city inspector was called. The plumber hired to complete the work only took 5-10 minutes to install metal covers the wall where the pipes went threw. the only correction made was to an elbow that PPS installed Final Business Response /* (4000, 20, 2014/07/02) */


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Professional Plumbing Services, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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