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Professional Plumbing Services, Inc.

Phone: (808) 395-8653 Fax: (808) 261-4383 P.O. Box 25850, Honolulu, HI 96825 ! BBB Business Review on Professional Plumbing Services, Inc. is being Updated by BBB !

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This company offers residential and commercial plumbing service and repair.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.

Additional Locations

  • P.O. Box 25850

    Honolulu, HI 96825 (808) 395-8653


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/2/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Stating more work need to be done be on the requirement of the city building codes ***** **** the owner of the company is stating the cabinets and a proper kitchen counter top must be installed even though the city building inspector said that is not required. Mr. **** is refusing to call the city plumbing inspector to inspect the plumbing work until the counter top is replaced

Desired Settlement: I would like Professional Plumbing Services, Inc. to refund me the cost to hire another plumbing contractor to close the plumbing work for the building permit. Another plumbing contractor is charging a $1,000 for him to sign the paper work to list him as the plumbing contractor on record for the building permit and calling the plumbing inspector to close the plumbing work.

Business Response: Initial Business Response /* (1000, 10, 2014/06/17) */ Aloha, Here is our response to complaint by Mr. ***** PPS Inc. has denied further work on Mr. *****'s residence for the following reasons: (1) Mr. ***** completed the repairs himself. (2) The repairs Mr. ***** made himself were not up to plumbing code. (3) PPS Inc closed Mr. *****'s invoice for work completed as agreed upon 2/17/10. (4) The contract between Mr. ***** and PPS Inc. stipulates work performed and also notes no trim out. (5) Mr. ***** agreed to the terms and conditions of PPS Inc by signing 06/30/2009 that PPS has the right to refuse plumbing work for any reason. Also note that Mr. ***** waited over four years to complete his home project. Initial Consumer Rebuttal /* (3000, 13, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) PPS was asked to finish the job (I stated I would pay for and work required) but refused because i wouldn't replace the counter top. items #5 is incorrect - no sign agreement was made. The agreement was PPS would inspect and approve all work before the city inspector was called. The plumber hired to complete the work only took 5-10 minutes to install metal covers the wall where the pipes went threw. the only correction made was to an elbow that PPS installed Final Business Response /* (4000, 20, 2014/07/02) */