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BBB Accredited Business since
Phone: (808) 754-3393 Fax: (808) 966-7011 View Additional Phone Numbers Rr 3 Box 1471, Pahoa, HI 96778
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This company offers Orange Oil treatments for drywood termites, also provides general pest control services, ground treatments and termite inspections for escrow.
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A BBB Accredited Business since
BBB has determined that Akamai Pest Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Akamai Pest Solutions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20181218-02.
DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is PCO-924.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Roger Meints, Member
Pest Control Services Termite Control
Alternate Business NamesFor Termites Only Inspections, LLC
Rr 3 Box 1471
Pahoa, HI 96778 (808) 937-7938 (808) 754-3393 (808) 966-7011 (888) 819-5195 (888) 773-1556 (888) 904-9784 (888) 609-7177
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- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (808) 937-7938(Phone)
- (808) 966-7011(Phone)
- (888) 609-7177(Phone)
- (888) 773-1556(Phone)
- (888) 819-5195(Phone)
- (888) 904-9784(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: My complaint against Akamai Pest Solutions Kona arises from their total stonewalling me on my numerous requests that they HONOR THEIR WARRANTY and come to my home to inspect and spray for termites that have inflicted obvious visual damage to my home.Akamai Pest Solutions Kona gave me a 2 year warranty with an annual inspection to include a visual inspection and TREATMENT upon request at no additional charge. The problem is after calling Akamai Pest Solutions Kona 3 times and leaving my concerns along with a request to call me back they have chosen to stonewall me, they will not respond in any fashion.It is sad that they treat their customers in this fashion. Very unprofessional....I still have 1 year remaining on their "warranty"...
Desired Settlement: I would prefer Akamai come to my home and honor their warranty. If not, I would like to request a refund of the monies I spent for their service not rendered.
Akamai Pest Solutions has honored their warranty to me to my satisfaction, what this all boils down to is a miscommunication of who the new owner of the home was... Somehow the previous owner was confused with me, apparently that's why my attempts to contact Akamai were unanswered... And no, I called the correct phone number...With Akamai's business recording... Bottom line, thanks to BBB and Akamai!
Mahalo, **** *****
Dear Representative of Hawaii BBB;
Problems with Product/Service
Read Complaint Details
Complaint: Akamai treated our home with orange oil. They were to return as necessary to spot treat. They don't answer their phones or call back. Voice mail full Orange oil treatment of our home. Purchase date 9/17/13. They have returned once to spot treat outbreaks. I have been trying to reach them for several weeks to treat a new outbreak. They do not answer any of their phones. Their voice mail boxes are usually full, not accepting new messages, and they do not call back as promised. I suspect the company is out of business. Payment amount was $2,931.94
Desired Settlement: Treat out dry-wood termites. Answer the phone!
Consumer Response: The company contacted me and have resolved the problem.
|10/1/2012||Problems with Product/Service|