Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Akamai Painting, Inc.

Additional Locations

Phone: (808) 836-1050 Fax: (808) 834-1904 2974 Ala Puumalu Place, Honolulu, HI 96818

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Full service painting company and sales, service, and installation of residential garage doors

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Akamai Painting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Akamai Painting, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 11, 1989 Business started: 01/01/1979 Business started locally: 01/01/1979
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20341250-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is BC11896.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is BC11458.

Type of Entity


Business Management
Mr. Claude S. Thompson, President Leila Thompson, V P
Contact Information
Principal: Mr. Claude S. Thompson, President
Business Category

Painting Contractors Garage Doors & Openers

Products & Services

Akamai Painting, Inc. sells the following brand(s): Painting Services

Akamai Painting, Inc. offers the following product(s): Painting Service

Hours of Operation
M: 7:00 AM - 4:00 PM
T: 7:00 AM - 4:00 PM
W: 7:00 AM - 4:00 PM
Th: 7:00 AM - 4:00 PM
F: 7:00 AM - 4:00 PM
S: Closed
Su: Closed

Additional Locations

  • 2974 Ala Puumalu Place

    Honolulu, HI 96818

  • PO Box 30527

    Honolulu, HI 96820


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/19/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 10/01/2014, Martin Garage Doors Hawaii installed a garage screen door at our residence. This screen door is operated on a track similar to, and installed below the regular garage door track. It can only be lowered when the garage door is in the open position. The screen door has a retractable sliding screen door in the middle for easy access when it is in the closed position.On 03/11/15, company installer servicing order to adjust door handles and magnets also, found more tension was required for the retractable screen door to operate properly. Another service order was submitted for a follow up. On 03/19/15, another service call but could not fix tension on retractable screen door.On 03/26/15, another company rep responded and confirmed tension on retractable screen door could not be repaired and submitted service order to replace retractable screen door.On 04/06/15, called company and was informed submitted to factory on mainland and possibly 2 weeks from delivery to island.On 04/27/15, called company; informed the shipment sitting on west coast dock due to problems with shipper.On 05/19/15, called company; informed shipment still on west coast but expected to arrive following week.On 06/03/15, called company; informed they would look into using another retractable screen doorto replace our door. We were told they would call back with a response.It is now 06/08/15, and no response from the company. We have initiated the calls for service for this problem that began in March 2015. It is approaching 3 months for this service order to be completed.

Desired Settlement: I would appreciate if someone from the company would call and inform us of a date specific when the new the retractable screen door will be installed.

Business Response: We were able to resolve this issue with Mr. ** on June 9, 2015.  We replace the retractable screen with the correct screen.  It is my understanding that Mr. Ho is satisfied with the screen at this time.

Leila T*******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Akamai Painting, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)