BBB Business Review

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BBB Accredited Business since

Aloha Family Moving and Storage LLC

Phone: (808) 664-4926 Fax: (808) 744-4032 96-1185 Waihona St Unit C2, Pearl City, HI 96782 http://www.alohafamilymoving.com


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Description

This company offers moving and storage services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aloha Family Moving and Storage LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Aloha Family Moving and Storage LLC include:

  • 10 complaint(s) filed against business

Factors that raised the rating for Aloha Family Moving and Storage LLC include:

  • Length of time business has been operating
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Aloha Family Moving and Storage LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: August 13, 2013 Business started: 07/16/2012 Business started locally: 07/16/2012 Business incorporated: 07/16/2012 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission
465 S. King Street Room 103, Honolulu HI 96813
puc.hawaii.gov
Phone Number: (808) 586-2020
hawaii.PUC@hawaii.gov
The number is 2345-C.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W09691614-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Escribano, GM/Owner Mr. Devin Escribano, Member Mr. Micah McLaughlin, Member
Contact Information
Principal: Mr. David Escribano, GM/Owner
Business Category

Moving & Storage Company Movers Moving Assistance - Packing, Unpacking, Organizing Packing & Crating Service


Customer Review Rating plus BBB Rating Summary

Aloha Family Moving and Storage LLC has received 4.15 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.