BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Aloha Family Moving and Storage LLC

Phone: (808) 664-4926 Fax: (808) 744-4032   http://www.alohafamilymoving.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers moving and storage services.


BBB Accreditation

On 10/30/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Aloha Family Moving and Storage LLC include:

  • 20 complaint(s) filed against business
  • Failure to respond to 7 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for Aloha Family Moving and Storage LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 4
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Aloha Family Moving and Storage LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: August 13, 2013 Business started: 07/16/2012 Business started locally: 07/16/2012 Business incorporated 07/16/2012 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission
465 S. King Street Room 103, Honolulu HI 96813
http://puc.hawaii.gov
Phone Number: (808) 586-2020
hawaii.PUC@hawaii.gov
The number is 2345-C.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W09691614-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Devin Escribano, Member Mr. Micah McLaughlin, Member Mr. Adam Meyer, Director of Operations
Contact Information
Customer Contact: Mr. Adam Meyer, Director of Operations
Business Category

Moving & Storage Company Movers Moving Assistance - Packing, Unpacking, Organizing Packing & Crating Service

Industry Tips
COST-EFFECTIVE MOVE MOVING COMPANIES MOVING/MOVERS

Customer Review Rating plus BBB Rating Summary

Aloha Family Moving and Storage LLC has received 2.32 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.