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BBB Accredited Business since
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This company offers Local and International Moving Services.
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A BBB Accredited Business since
BBB has determined that Aloha International Moving Services, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20495618-01.
Type of Entity
Business ManagementMr. Donn Takaki, President Mr. Dwayne Okinaka, General Manager Ms. Sharon Park, Managing Director Mr. Ryan Takaki, Vice President
Movers Relocation Service Freight Forwarding
Industry TipsCOST-EFFECTIVE MOVE MOVING COMPANIES MOVING/MOVERS RELOCATING YOUR BUSINESS
91-291 Kalaeloa Blvd Ste D1
Kapolei, HI 96707 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We hired Aloha International to move our household possessions from HI to RI. They picked up our possessions on 5 June 2015 in Honolulu and told us delivery would be around 6 July in RI. It is now 26 July and they have no idea of our container location. We have called ****** in RI as well as Aloha International in an attempt to find our goods. We have been told numerous stories of different locations, problems with finding truck drivers, etc. Upon our arrival in RI, we rushed to get a house in order to have a destination. This delay has caused many personal hardships to include our inability to acquire RI drivers licensees due to the need for our SSN cards. My husband is a Navy contract doctor and currently doesn't have access to his PC, files, etc. I am a disabled vet who has lost many hours of sleep due to sleeping on an air mattress while waiting for our goods. Our last conversation with Ron C******* at Aloha International was fruitless with him admitting that he should have ensured a driver at our destination for delivery. There was never any feedback from this company of the status of our shipment. The last entry on ******'s tracking list shows our container arriving in Boston on 10 July only to be shipped to NY. We are approx. 1 hour from Boston. Why did this happen?
Desired Settlement: We request urgent delivery of our household goods. This is not only a desire but a personal need as this delivery delay has disabled us from our administrative business and has hampered my health. It is difficult to understand how a container can be lost for so long without any accurate tracking. I have moved overseas from CA to the UK during my AF career and was able to receive my goods in a shorter amount of time. There is no excuse for this sort of sloppy business practice.
Dear Mr. and Mrs. ******,
I apologize for the delay In receiving your shipment. We first heard from ****** ************* on July 17th that the delivery agent still had not received your container from ****** **********. At that point, my sales department started tracer action with ****** and we were advised that your container was at rail ramp ********* and they were attempting to locate a driver to truck your container to the delivery agent's facility. On Friday, 7/24/15, my sales department came to me because they were advised by ****** that they were not having any luck with locating a trucker. It is peak season for the moving industry and locating truckers is always a challenge. Your shipment was packed out on June 5, 2015 and departed Honolulu via the ******** *** on June 13th. The vessel arrived in Long Beach on June 19th. There are many things that are beyond our control, which is why we provide a General Conditions Form for your acknowledgement (please see attached).
I have contacted our ****** Representative in Hawaii and asked that he do everything he can to expedite your shipment. I will contact you as soon as I have confirmation on when your container will arrive at the delivery agent's warehouse.
Problems with Product/Service
Read Complaint Details
Complaint: Movers came to the house to repair the scratch. The scratch was sanded; however, the surface was never sealed. Wood was removed and now is lifting. Timeline for Aloha International Moving Services OCT- Found the scratch on the bamboo wood. OCT- Informed *** ******** of scratch to floor services OCT- ****** of Aloha International Moving Services, came to the house to repair the scratch. The scratch was sanded; however, the surface was never sealed. When cleaning the floor, dark spots formed when the liquid absorbed into the unprotected board. NOV- Went to the Kapolei office to let *** ******** of the dark spots. I emailed *** the picture of dark spots on the floor. NOV-JAN- ***** of Aloha International Moving Services, came to remove the damage boards. ***** came back again because the board was not properly secured to the floor. He then placed subflooring glue instead of the bamboo board glue. This resulted of the board lifting up and being unleveled with the other boards due to expansion of the glue. Currently, the board is defected and not repaired. This is a safety issue and it created a tripping hazard. Aloha International Moving Services refuses to come back and replace the board to how it was originally before they moved household goods into the homes and damaged the floor.
Desired Settlement: I am asking to company to do the right thing and replace the bamboo floor board to the condition where it looks professional repaired. They've tried several times and failed to do that. I've attached a picture to show if anyone would agree to that fix. Unfortunately, the glue lifted the board after it dried which takes awhile. The company is saying that I signed the paperwork. My analogy is that a company puts up a fence and looks good on the surface until a strong wind blows it down because no one added cement to the foundation. Who would have known since it is in the ground. This what happened here with poor workmanship and wrong materials. All I want is a flooring professional that will do the right thing and fix it properly according to standards. I gave the moving company ample opportunities to repair the damage.
Business Response: Initial Business Response /* (1000, 5, 2014/03/17) */ We have on file that for both the initial and second repair work, Mr. ******* signed an acknowledgement that work was completed to his satisfaction. It actually took 5 weeks from the initial repair to be notified that there were some issues with the board not being sealed. We also learned on Feb 24th that liquid was absorbed into the board when cleaning the floor. I have met with the Operations Manager, Sales Representative and both repair personnel. At this time our Operations Manager, **** *****, will be contacting Mr. ******* to inspect the work. Initial Consumer Rebuttal /* (3000, 7, 2014/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) As far as response time, it was several days when I called *****, the repairer, to come by and take a look at the lifting of the board. To clarify, the 5 weeks + was the time from the first and second repair work which several workers had to come in and try to fix the repair. Even though paperwork was signed for completion, there should be consumer protection laws in place for work-related defects. Final Business Response /* (4000, 22, 2014/04/22) */ **** ***** chose to obtain another quote to compare with the estimate that was provided by someone that Mr. ******* knows. He has contacted *** ******** ******** and is awaiting their quote. I will be out of town until May 19th and any further responses should be addressed to **** ***** ****@hawaiimovers.com Final Consumer Response /* (3000, 16, 2014/04/08) */ I've been on vacation the last 2 weeks. Let me update you information regarding the damages to the bamboo flooring. **** *****, the operations manager, for Aloha International Moving Services, came to the house to look at it. I was able to secure a quote from ***** *********, from ***** **** and ********. I've sent it to Mr. ***** for his response. Consumer Response /* (3000, 31, 2014/07/09) */ There were insufficient funds distributed to the 3rd party, Aloha bath and flooring, Mr. James Covington. On 6/14, 9 months after the damage occurred, I helped streamline the process by purchasing the 9 boxes of the bamboo planks out of pocket and would later be reimbursed since this project is way overdue. Mr. James Covington sent in a revised invoice to cover unexpected findings and repairs to Aloha International Moving Services, Inc. He covered for additional materials but not the added labor involved. Aloha International Moving Services refuses to pay and Mr. James Covington cannot reimburse me fully for the materials I bought. Thank you for your time and assistance in this matter. Business Response /* (4000, 33, 2014/07/10) */ We received written quotes for the repair work and advised Aloha Bath and Flooring on May 8th to proceed with the work. The written estimate covered the materials and repair for 70 square feet. Then on June 19th we received a revised invoice noting the same area of repair (70 square feet) but increasing the material cost by over $200.00. I requested a copy of the receipt for the materials purchased and found two purchases (May 25th and June 14th) were made by Bernie Ordonez and not Aloha Bath and Flooring. I checked with Home Depot and was advised that the initial purchase would sufficiently cover 70 square feet. The additional purchase covered another 142 square feet. My response to Mr. Covington who I assume is the principal for Aloha Bath was that we were under the impression that he was a 3rd party Contractor and not a representative for Mr. Ordonez. Our position is that a proposal from Aloha Bath was submitted to repair and replace an area of 70 square feet and going to 200 square feet is questionable. The actions here are suspect but as I have advised Aloha Bath - we gave the go ahead on the original proposal and any changes should have been approved prior to the work being done.