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BBB Accredited Business sinceAdditional Locations
Phone: (808) 247-5999 Fax: (808) 247-5997 45-552 Kamehameha Hwy #C, Kaneohe, HI 96744
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This company offers wholesale & retail premium lumber, kiln dried plywood, and building materials
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A BBB Accredited Business since
BBB has determined that Wayne's Lumber, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wayne's Lumber, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20230142-01.
Type of Entity
Business ManagementMr. Wayne Rapoza, President Ms. Nancy Cummings, Office Manager
Lumber - Wholesale Plywood & Veneers Fireproofing
Products & Services
Wayne's Lumber, Inc. sells the following brand(s): ADVANTAGE PLUS TRIM AND MOLDING, DRI-PLY, SIMPSON, STEEL HEAD NAILS
Wayne's Lumber, Inc. offers the following product(s): Construction grade Doug Fir treated premium lumber, Kiln dried plywood, nails, Simpson strong ties, DF and pine molding and trim, Construction grade Premium Doug Fir, Doug Fir, Pine and MDF trim and molding, Kiln dried Plywood, Simpson Strong ties, Steel head nails
Method(s) of PaymentCash at delivery or prior to delivery. Check received at least 1 day prior to delivery until business relationship is established. Visa, MasterCard, American Express - call office for details on credit card acceptance.
Refund and Exchange Policy
25% re-stock fee charged for returns made within 30 days and material in same condition that it was sold.
Exchanges are done, subject to stock, on same material within 30 days and material in same condition that it was sold.
Products & Services
Wayne's Lumber is a locally owned and family operated small business. Since we opened our doors in 1997, our focus has been on supplying quality material and good service at a fair price. With over 40 years of experience in the lumber industry, Wayne of Wayne's Lumber has built a reputation of personal, friendly service and practices fair methods of doing business. Come on over or give us a call. We're here to help you with your lumber and plywood needs.
45-552 Kamehameha Hwy #C
Kaneohe, HI 96744 (808) 247-5999 Directions
PO Box 1438
Kailua, HI 96734
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Types of Complaints Handled by BBB
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.