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      Country
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          Find a Location

          HPS Construction Services, Ltd. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforHPS Construction Services, Ltd.

            Construction Services
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/8/2007

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            HPS Construction Services, Ltd.  offers handyman services, kitchen and bath design, construction and remodeling, home improvement, and hurricane protection services.

            Products & Services

            Construction Services, Remodeling Services, Home Improvements

            Business Details

            This is a multi-location business.

            Find a Location

            HPS Construction Services, Ltd. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              3/6/1997
              Years in Business:
              27
              Business Started:
              4/30/1996
              Business Incorporated:
              11/16/2006
              Accredited Since:
              6/8/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              6
              Alternate Business Name
              • HPS Services, Inc.
              • HPS Hurricane Protection Services
              • HPS Home Improvement Services
              Hours of Operation

              Sales

              M:
              8:00 AM - 5:00 AM
              Business Management
              • Mr. Gerald Peters, President/Director
              • Mr. Derek Y Nakakura, President
              Contact Information

              Principal

              • Mr. Gerald Peters, President/Director
              • Mr. Derek Y Nakakura, President

              Customer Contact

              • Mr. Gerald Peters, President/Director
              Additional Contact Information

              Fax Numbers

              • (808) 262-4003
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring construction and remodeling services you can trust

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/22/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              March 8 2023 signed a contract with HPS construction services to replace current decking with trex. Paid deposit with credit card. Contract states 50% deposit and 2 progress pmts and a final balance at completion. Without permission or notification he charged my account 4/27, 4/30, and 5/9. No workmen have been out since early May but there have been numerous promises of completion when I finally get a call back. But since July no response to finish the job. It is an elevated deck attached to a small cottage which makes it quite hazardous. I was told that it only takes 5 days to lay the decking. Contacted them numerous times each month but no response. Contacted *********************** yesterday and said do I have to get an attorney to have you complete the job and he laughed and said you signed the contract and it states HRS 672e. He stole my money and refuses to finish the job after 6 months living with a hazardous situation.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Emily W

              1 star

              03/07/2023

              HPS Construction Services (HPS) started our small bathroom and kitchen condo remodeling in May 2022. By the third day of the project HPS had already withdrawn 75% of the project for labor. Twice they withdraw from my account without my knowledge or permission. I paid for all the material. We were told by ***** (Director of Operations) one-week demo then build-back the bathroom. We were without use of our only toilet for 7 weeks, no shower, no lighting, non-licensed plumber, and for several months no bathroom sink. Were still without use of our kitchen since October 2022. The toilet leaked and asked HPS to fix it. They installed the bathroom cabinet cutting a large hole to the back-panel and realized after it was installed it was the wrong size cabinet, removed it and didnt fix the hole. Grout was not properly sealed, all the blue tape marking the tiles were taken off by the lead worker who said h*** take care of it later but didnt do anything. Painting is terrible, no baseboard back of toilet and discovered a toilet and sink leak. *** sent email after email asking HPS for work status and project schedule. No one check the work.We have emails and texts from HPS management reflecting mismanagement of the project and promises things would improve from July of last year ---no change! Early October a worker brought to our attention that the kitchen cabinets dont fit. HPS took the measurements prior to ordering the cabinets. Between October stoppage of work through December, we repeatedly asked what the status was on the cabinet situation and reorder. HPS worker came in twice only to remeasure the kitchen cabinets again and left. Twice we asked HPS management to meet and no response. HPS didnt communication, respond to emails or perform any work for weeks. HPS didnt complete the project, breached the contract and was overpaid. We asked to cancel the contract for non-performance, deficiencies, and breach of contract for non-licensed plumber.

              HPS Construction Services, Ltd. Response

              03/07/2023

              This client is leaving out the rest of the story, and much of what she attacks us about is not true, especially saying we withdrew from her credit card without authorization; the contract has her signed approval for progress pmts processing. The fact remains that client significantly changed the kitchen layout at the last minute and we found out in December that it requires $600 new special order cabinets. Besides, as you know, from the previous change orders you made, you pretended that this special one of a kind kitchen cabinet design to accommodate an oversize fridge was originally part of your contract. It was not, nor were the other changes, and you are lying to shift blame to us regarding the netted tile which is spelled out in the contract. Evidently, you havent read your contract nor the requisite Disclosures+Miscellaneous. *****: Here is a partial response to your yesterdays illegal termination letter and subjective rationalizations, which have been addressed in the last 15 or more emails we sent and/or responded to out of a number approaching 150 plus texts. We have been dilligently trying to find a mutually fair settlement. The law says we and the client should reach a mutually acceptable compromise. In the overview, ninety percent of the history you cite leaves out the other side of the story, such as stop work for Additional Change Orders, your mis claim about not be notified of netted tile (in contract), nor there being no mention of a new, oversize fridge in original contract requiring stop work and wrong cabinet which you previously had approved and paid for, or your requested no work days, nor building elevator availability, nor recognition of the nationwide worker availability problem----not even recognition of the $5000 original 3 day valid Federal Funds Discount which you delayed on approving contract for around 4 to 6 months and yet we still provided the discount; we have documented erroneous statements and claims made by you in your perception of this project timeline, in particular, omission of stop work due to Addl Work Orders Required at your request, except for the taller fridge accommodaton to be documented in the last couple of months of the year. Left out of this one sided, fake news review by the client claims regarding the netted tile and the last minute change requested by her for a taller, bigger fridge, plus the change order, the painting change order, the flooring change order, and your unilateral termination without allowing even access to your site to continue taking steps, all are not documenting nor acting in Good Faith and Fair Dealing, the bedrock of State Law.

              Local BBB

              BBB Great West + Pacific

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