If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers the manufacturing, wholesaling & retailing of fine jewelry & tours of its operations.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Maui Divers of Hawaii, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Maui Divers of Hawaii, Ltd. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20327942-01.
Type of Entity
Business ManagementMr. Cliff Slater, Chairman & CEO Ms. Emily C Tom, VP Retail Sales
Jewelers - Retail Jewelers - Wholesale Jewelry Designers Pearls Jewelry Manufacturers
Products & Services
Maui Divers of Hawaii, Ltd. offers the following product(s): Fine jewelry in gold and silver
Method(s) of PaymentVisa, Mastercard,
Refund and Exchange PolicyMaui Divers Jewelry guarantees your purchase or any of its components if broken due to defects in manufacturing, workmanship or materials. Wear and tear, loss, stolen or accidental damage is not covered. Copy of receipt, warranty booklet or appraisal required. Warranty voided if brought to unauthorized jewelers.
Alternate Business NamesMaui Divers Jewelry
1520 Liona St
Honolulu, HI 96814 (808) 946-7979 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 253-6016(Phone)
- (808) 946-0406 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On November 12, 2014 of last year. I went to Maui divers to purchase a product. Lisa A****** was the sales person who on November 12 had problems c**pleting her work. I left Maui Divers with no product and did not sign any agreement with Maui Divers. I did receive a phone call fr** Maui Divers that night and was ask to c**e and sign the agreement I informed them that I was sick and could not c**e. November 14,2014 I was able to return and Lisa A****** was the sales clerk and I told her that I wanted a pair of earrings and not a necklace which at this time Lisa A****** said it was ok and she could finish c**pleting her paper work and product. Before I signed I ask Lisa A****** if this was a clean start and not left over fr** two days ago she said yes and that I owe $263.87 I signed and took the product with me. I was told by Lisa A****** that I could not wear the earrings the glue needed to dry. I never wore these earrings. I return h**e in Iowa and opened the statement and was charged $308.90 for s**ething I did not purchase or received on November 12, 2014. I did not have any account or agreement or product with Maui Divers on that date I spoke with Corrine of Maui Divers and told her she could have the earrings back when she said they would cost more then I paid due to Lisa A******'s error. Corrine refuse to c**ment or try to solve the problem of her sales clerk. Lisa fr** Maui Divers called but no solution offered. I would like all mailing and calls and collection stoped fr** ****** *** * ****** ***
Desired Settlement: I offered Maui Divers to have their product back and return my payment. If this is not what they want then the error was their sales person Lisa A******'s Maui Divers then should accept my payment and end this harassment fr** ******* *** * ****** *** ******* **
Re: C**plaint #********