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BBB Business Review

BBB Accredited Business since 01/23/2010

JewelryRoom.com

Phone: (808) 922-3499Fax: (808) 356-1966View Additional Phone Numbers1188 Bishop St Ste 1107, Century Square Honolulu, Honolulu, HI 96813-3304 Send email to JewelryRoom.com

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Description

This company offers import & sales of jewelry, and online auction.

BBB Accreditation

A BBB Accredited Business since 01/23/2010

BBB has determined that JewelryRoom.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised JewelryRoom.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 20 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

20 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues6
Problems with Product / Service13
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 20

Read Complaints | Definitions | BBB Complaint Process | File a Complaint

Complaint Breakdown by Resolution

Complaint Resolution Log (20)BBB Closure Definitions
Complaint resolved with BBB assistance (19 complaints)
03/04/2013Delivery Issues | Read Complaint Details
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Additional Notes

Complaint Category: Non-delivery of products

Complaint: I went on line, bid, bought all in good faith. I felt like I have had a big run around with no body to talk to.

On 2-20-13 #***** $233.98 2/21/13 #***** $ 282.21 and 2/24/2013 #***** $432.25 Bid and won three rings. These were paid right away with my credit card. After many days I went on line to ask about my rings. Was told then my phone number did not match the name on my credit card. My phone is in the phone book only under my Mothers name, this is fine by phone co. as long as your bill is in your name and it is. I sent picture I.D. with the address on it right back. I also found the phone numbers but they are not where you can get to anyone.
From that time on I can not get any one to contact me let me know what is going on. Have sent many E-Mail's This is a total of $948.44.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

02/18/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor promised refunds, exchanges, or credit

Complaint: Broken stone & has not given FULL refund numerous correspondence. Customer should not have to pay one cent for chipped ring/stone Especially Shipping
In early December I purchased "Order ID **** Marvelous Green Amethyst Double white Diamond 0.925 Sterling Silver W/Platimun Ring Size 7" When I received the ring I saw that the stone was chipped and cracked. I requested a refund and was told that they would either give a voucher for another auction (store credit) or I could keep the ring for a partial refund. Neither were acceptable as I have no use for a BROKEN ring. It was meant to be a X-Mas gift and I cannot will not give a BROKEN ring. After numerous correspondence they agreed to a refund of the ring, I pushed further because I should NOT be responsible for the shipping- finally they agreed to a FULL refund upon receiving the ring back. Finally on Jan 11 2013 I saw a refund.. BUT THE RETURN SHIPPING WAS NOT REFUNDED! Every step of the way has been worse than pulling teeth! After all the time and stress of the matter I still DID NOT receive a FULL refund! What kind of company sends out BROKEN jewelry and then makes you pay to send it back?! NO INTEGRITY. I am disgusted. To top it all off- gift giving was ruined. A beautiful gift turned in to a nightmare. Save your time and energy. It is a shame that the USA has business like this. A shot in the dark. Maybe you'll get a ring as described, maybe a ring missing stones, maybe a ring with a chip and crack?!

Business Response

Hello ****,

Thank you for the feedback. Apparently our staffs are correct, we are not allow to send money freely to any people or customer. Therefore we try to compensate using discount coupon in exchange for your returned shipping cost. If you could provide us your shipping receipt, I could over-ride and issue the payment. I also noted that you received your full refund through Paypal (Unique Transaction ID # *****************)

Any further question, feel free to contact us again. Thank you and Have a Great Week!

Best Regards,

***** - JewelryRoom.com

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
JewelryRoom.com has continuously said I received a full refund - I have not. A FULL refund would be a refund of all the funds I have spent including fees to return their BROKEN ring.This company fought with me about giving the initial refund and although eventually I did received money back for the actual ring, it was after a long battle. This company has no integrity and ships out broken jewelry and tries it's hardest to keep money. There is no way I would accept credit to their store.. for more damaged jewelry. Before sending back the ring, I broke down all the fees including the return shipping cost and I was told that when I returned the ring I would receive a full refund. Again, that did not happen. This company will **** you. BEWARE. Where shall I send the shipping receipt? I DO want my money back.

Business Response
Hello ****,

At first I thought there maybe some misunderstanding and could easily refund the additional shipping cost to you. But after reading the history of eticket, i feel I need to give you a call and apologize.

Second, here is the refunded amount and transaction through Paypal.

**********, ***, you have sent $6.00 USD to **** ***** (Unique Transaction ID # *****************)
Date: Feb 5, 2013
Time: 20:35:07 PST

Hi ****, it's a great pleasure speaking with you on the phone today. Thank you for your understanding. Please accept our small gift of coupon as our way of thank you for being so patience and bring my attention of this matter.

Coupon Code: ************************
Value of $75 (non-refundable for cash)

P.S. ****, any question feel free to contact me (Ask for me on eticket) I also strongly informed our customer agents about the error in handling this case.

Thank you again!

Best regards,

*****

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

09/07/2012Delivery Issues
08/01/2012Problems with Product / Service
07/16/2012Problems with Product / Service
Page 1 of 4
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response (1 complaint)
01/10/2012Problems with Product / Service

Industry Comparison| Chart

Jewelers - Retail, Internet Auction Service, Internet Shopping

Additional Information

top
BBB file opened: 04/21/2000Business started: 02/28/1996
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425
Honolulu, HI96806-1425
(808) 587-4242
http://pahoehoe.ehawaii.gov/tls/app

BBB records show a license number of W30797118-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is http://pahoehoe.ehawaii.gov/tls/app.

Type: General Excise Tax

Type of Entity

Corporation

Incorporated: February 2005, HI

Contact Information
Principal: Mr. Eric Chak Sum Chen (President)Customer Contact: Mr. Kevin Chan (Operations Manager)
Business Category

Jewelers - Retail, Internet Auction Service, Internet Shopping

Alternate Business Names
RTOverseas Inc.
Industry Tips
Job Applicants Beware of Reshipping and Forwarding Scams
Online Auctions

Map & Directions

Map & Directions

Address for JewelryRoom.com

1188 Bishop St Ste 1107

Honolulu, HI 96813-3304

To | From

LocationsX

1 Locations

  • 1188 Bishop St Ste 1107
    Century Square Honolulu 

    Honolulu, HI 96813-3304(808) 922-3499
    (877) 772-2536

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Hawaii. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*JewelryRoom.com is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (808) 347-9193
  • (877) 772-2536

Additional Fax Numbers

  • (808) 924-4473
  • (808) 922-3499
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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