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JewelryRoom.com

Phone: (808) 922-3499 Fax: (808) 356-1966 View Additional Phone Numbers 1188 Bishop St STE 1107, Honolulu, HI 96813 http://www.jewelryroom.com


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Description

This company offers import & sales of jewelry, and online auction.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that JewelryRoom.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for JewelryRoom.com include:

  • 35 complaint(s) filed against business

Factors that raised the rating for JewelryRoom.com include:

  • Length of time business has been operating
  • Response to 35 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 5
Guarantee/Warranty Issues 2
Problems with Product/Service 21
Total Closed Complaints 35

Customer Reviews Summary Read customer reviews

4 Customer Reviews on JewelryRoom.com
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: April 21, 2000 Business started: 02/28/1996 Business started locally: 02/28/1996 Business incorporated 02/01/2005 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W30439332-01.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W30797118-01.

Type of Entity

Corporation

Business Management
Mr. Eric Chak Sum Chen, President Mr. Kevin Chan, Operations Manager
Contact Information
Customer Contact: Mr. Kevin Chan, Operations Manager
Principal: Mr. Eric Chak Sum Chen, President
Business Category

Jewelers - Retail Internet Shopping Internet Auction Service

Alternate Business Names
RTOverseas Inc.
Industry Tips
CYBERSPACE SHOPPING INTERNET AUCTIONS ON-LINE AUCTIONS ON-LINE SHOPPING TIPS ONLINE CAR PURCHASE

Customer Review Rating plus BBB Rating Summary

JewelryRoom.com has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1188 Bishop St STE 1107

    Honolulu, HI 96813 (877) 772-2536 (808) 922-3499

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/26/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June/30th/2015, I paid for eight items $273.95 u.s.dollars. Four pendants were supposed to be 24K solid gold. These have turned out to be gold plated only. Jade is not real jade in these pendants but someother fake stone.garnet bracelet turned out to be dark read glass chips only.Two of the pendants have chains missing.Black saphire turned out to be black glass only. There are no diamonds in these pendants but cubic zirconia only.The actual items are much smaller than what the online picures show.The last e-mail was sent out to them August/4th/2015, but no response.The shipping and handling charges along with the buyers fee was more than $80.00 for a tiny little parcel. I do not want to incur more shipping charges for sending this crap back to them. Please help.

Desired Settlement: All of these items are not worth any more than $25.00 I paid total of $273.95 They should return $250.00 back. I will not be satisfied withany coupons.

Business Response: Hello *****,

Sorry to see this issue occurred. We have been in business for over a decade and we truly understood some products just ain't going to meet certain customers. We do not like to drag the issue any longer then we needed to. Therefore, we have proceed full refund back into your **** card. (Please see attachment)
There are a few things which I like say. Yes, you have contacted us 4 times and we have replied all 4 in a timely matter, but none of those email mention anything about refund or request refund. It was addressed to you but the case ticket left closed, no further response from you. Therefore it's hard for us to assist you if we do not know what you want.
The second point is, it's not true all shipping & other fees was more than $80.00. The correct amount is $75.95 for 8 items to be shipped to Australia. Additional shipment was made by us to re-direct your shipment to our International shipping department. Also all our diamonds & gemstones are 100% genuine. Please check description for the correct size and weight, these are quite accurate. As for the actual items are much smaller than what online photos show.... Heehee :) how do you want me to answer than? There are so much variety of answering this photo issue, people have different size of computer monitor? Even if people go to ********, they don't expect the size of their *** *** to be the same size as the photo? Anyway, I am not challenging you, I am just saying you too need to be fair and not think negative :)
Overall, the funds has been reversed and for your information. The return shipment cost of the goods will NOT be refunded, we could give you a house coupon to compensate the return product shipping cost. You may return all items at your convenience anytime this year. We trust you are an honest lady and will not take what's not belong to you. This is the reason why we have refunded you first.
Our Return Address:
***************  **** ****** ** *** ****  ******** ** *****

We appreciate your time and hope someday we can serve you again.

Best Regards,

Calvin

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

 

From: **** ****** ******************************* 
Sent: Friday, August 21, 2015 4:33 PM
To: *** ********** ******************************
Subject: Re: You have a New Message from BBB of Hawaii Regarding Complaint #********

Thank you very much for stepping in and getting the matter resolved.
The business has
reversed almost all of the money except $9.07 to my **** account.
Should I incur any
more problems regarding this transaction, I will let you know.


From: **** ****** ******************************* 
Sent: Friday, August 21, 2015 4:53 PM
To: *** ********** ******************************
Subject: Re: You have a New Message from BBB of Hawaii Regarding Complaint #********

The business owner has asked me to return the useless goods to him at my own cost, which I do not agree with. They had charged me $75.95 U.S. dollars for a tiny little parcel to Canada. I would gladly put these things back in the mail if they would offer me that amount of money to take these items back to the ******* *******. I am a senior citizen and live at a seniors residence. Going back and forth to the Post Office would be costing me taxi fare both ways which I am not able to afford from my pension money.

***** *****

6/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: sold me a diamond watch which is not diamonds invoice number ***** its glass totally misled on description of item and I just want what they were suppose to send they send stuff that are not close to picture or flawed with other purchases I should not bought anything from them this watch is that crystal stuff not diamonds so they mislead in false advertising

Desired Settlement: would like a diamond watch not my money back what I won from them fair and square

Business Response: Thank you for your bidding. The WATCH is  genuine leather but not with genuine diamonds. We are sorry to hear the WATCH does not meet your requirement. We noted that you are a good customer so we offer you FULL REFUND with Unique Transaction ID # ***************** which might take days to reflect into your card. Please kindly ship back the WATHC to the following address at your 1st convenient time. Attached refund proof for your reference.
 

************ **** ****** ******* **** ***** ******* ****** ********* ****** *****
USA      

 
We strongly recommend making a note in the parcel before sending it back to clarify  :Invoice# *****

Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return.

Best Regards,
****

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Sincerely, first I won watch with diamonds this is not first time I have had either poor merchandise an told to ship back at my expense which just doesn't cut it should be living up to what they are promising to sell I like a diamond watch is what I want not a refund ty

**** *****

4/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: on every item , the same name's are there and bidding to make the price go up higher. like ******* is on every item, bidding , so many other names that are every item,, I just think they need to be looked at for cheating customer's. please check into this.thank you ****,

Desired Settlement: just would like the bidding to be fair, not having the company using same names to up prices.

Business Response:  Thank you for your visiting in JewelryRoom.com. You may just rest assure that all the items on our website are 100% genuine and natural.  Our bid is fair and Every customer is allowed to place an auction price at their own comfort. In another word, you only bid on prices that you are willing to pay. We have been doing online jewelry business for more than 20 years, we always offer new and entertaining jewelry to customers. You will find it is a pleasure to purchase with us. For more information about JewelryRoom, you may consider checking for reference with this *********************************

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10562984, and find that this resolution is satisfactory to me.

Sincerely,

**** Rodriguez

BBB

    my Complaint was that they have the same names on every bid,  like *******,  to make the price go up,  I just thought that was not right..  but looks like they will get away with it..

I love all the items I have bought. that has not been the problem at all..  when I asked about why some names are on all bids they said there is a lot of *******.. lol,, give my a brake.. but looks like its works for them..

thanks for your time..  I love the company,, except for that.....  take care

**** **********. 

1/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Dear StaffI have been dealing with this company & purchasing their Jewelry for ages now. I have had an awful lot of problems regarding Items I have purchased having to be returned because they are not the same as advertised.I have had to go into Emergency Hospital 4 times now because of having to have Blood Transfusion & could not purchase $400 Approx. because I was in Hospital. How ever, when I came home I Did Purchase All Items Again for them. Besides this I have purchased 4 bracelets that have had broken clasps. A Ruby Bracelet I wore the first time, Xmas Day fell onto the floor,is clasp broke & I was only eating Xmas Day. One Ruby Bracelet Delivered Here to Me in Australia Friday Last 9th Jan 2015, that When I Opened the Ruby Bracelet out of the plastic packet it came out but it had 1 Complete Broken Link, Plus a 3 Tier Emerald Bracelet has Stones That Had Fallen Out & I could not even try them on. I wrote to them Straight Away 5 Minute's actually after opening the Jewelry, but have had NO Reply. I Re wrote Again to them asking for it to be fixed, STILL NO REPLY.I bet & won an Item, A Ruby Necklace, Paid for it, which I really wanted, only to be told, Sorry We No Longer Have This Item & They Returned My Purchase, Before Even Letting Me Know that they were doing this & I did Not This Want Done. I Bet & Won IT Only To Be Told That Did Not Have ItI wrote to them regarding all the broken clasps asking for help or saying they should fix these things before sending them out. NO ANSWER, WROTE AGAIN REGARDING BROKEN BRACELETS & CLASPS ON REPLY AGAIN.I CAN GET EVERY THING FIXED HERE, BUT MY CLOSET JEWELER IS 350 KILOMETERS AWAY ONE WAY, & WILLING TO DO THIS, BUT THEY MUST PAY ME FOR THIS. THEY MUST START DOING THE RIGHT THING WITH THEIR CUSTOMERS.I GIVE YOU PERMISSION TO LOOK AT MY ACCOUNT IF YOU NEED IT. MY EMAIL ADDRESS IS: *********************** ******** * ***** POST OFFICE BOX *** ******* **** DELIVERY ADDRESS ** ****** ******* ******* **** ******* ********* ***** ******* ************

Desired Settlement: I DO NOT WANT REFUNDS AS I DO WANT THE JEWELRY BUT I HAVE 5 BROKEN BRACELETS HERE PLUS A 3 TIER EMERALD BRACELET WITH STONES OUT THAT I NEVER EVEN HAD A CHANCE TO TRY THEM ON, A PAIR OF EMERALD EARRINGS THAT BROKE ON ME THE SECOND DAY I WORE THEM. EVERY TIME I SEND A PACKAGE BACK IT COSTS ME $22. TWICE NOW I HAVE MY PACKAGE RETURNED TO ME UNOPENED AS THEY NEVER RECEIVED IT OT JUST SENT IT BACK. I THEN HAD TO PAY ANOTHER $22 TO RESEND BOTH BACK. THIS IS NOT RIGHT!!

Business Response: Thank you for your patience. First,we replied customer's emails and tried to resolve the issue which we asked her to return back the bracelets back for fixing and offered her $22 coupon for the returning fee. But unlucky,her package was returned by express company but not us.

Here is our suggestion to resolve the issue:

1st: We offer one more $22 coupon so that the customer can return the items back for repairing:

R.T.Overseas

**** ****** *******

**** ***** ******* ******

********* ****** *****

USA       

We strongly recommend making a note in the parcel before sending it back to clarify four things

1) The reason of this return    2) Auction number, Invoice number 3) Replacement or Refund

4) Authorization number *******

2nd, Cust can keep the items and we will offer here $60 coupon to repairing the bracelet at the local store.Thank you.

Waiting for your reply thus we can offer you further assitance.

Best Regards,

****

Business Response: Dear Customer,

Thank you for your patience. We are not sure why the parcel you returned always returned to you. Please kindly ship back the unsatisifed items back for fixing to the following address .And we will offer you double $20 coupon by email. Please kindly response our email and close the BBB case. Thank you.

R.T.Overseas

**** ****** *******

**** ***** ******* ******

********* ****** *****

USA       

 

We strongly recommend making a note in the parcel before sending it back to clarify four things

1) The reason of this return    2) Auction number, Invoice number 3) Replacement or Refund

4) Authorization number *******

 

Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return.      

Best Regards,
****    

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Sincerely,

********* *****Dear Staff
Today I received  Another Parcel from Jewelry Room & in it was a parcel of EMERALD Earrings Which were beautiful & I was very happy. The I opened the parcel which wee Ruby Earring wick I was most happy with. Then I Opened up the last one which was a Double Row Of A Ruby Bracelet. which again I Double Ruby Bracelet & This One Was All Ready Broken & I Could bit EVEN PUT IT ON.  THIS IS A BIG PROBLEM WITH YOUR JEWELRY  ROOM & THE MAKERS WHAT DOES MAKE YOUR JEWELRY, THEY ARE MAKING CHEAP PRODUCTS & THIS IS NOT GOOD ENOUGH WITH YOUR COMPANY. NOW I HAVE 7 BOXES TO SEND BACK TO YOU TO BE FIXED.  I DO NOT WANT ANY REFUNDS, iI WANT MY 7 BOXES OF JEWRELY FIXED & RETURNE TO ME. I WROTE TO **** STRAIGHT AWAY TO LET HER NOW BUT HAVE NOT HEARD BACK AS YET TO LET HER NOE THE BRACELET THAT ARRIVED TODAY WAS ALL READY BROKEN.  I WANT THIS LOOKED INTO, SO THAT IN HONG KONG MAKERS THAT  IT ALL COMES FROM IS CHECKED RIGHT FROM THE STAFF.
i HAVE AS I MENTIONED I HAVE THE 7 BOXES TO BE RESENT & TO BE RETURNED TO  ,ME WITH ALL DECENT CLASPS  MENDED PROPERLY & I PREFER THEN TO PUT NEW LARGER ON INSTEAD.
THIS ALL MUST BE FIXED & SENT BACK TO ME NO REFIUNDS  i BOUGHT THEM ALL BECAUSE I WANTED THEM

**** ADVISED ME TO SEND EVERY THING BACK BUT IT BECOMING VERY EXPENSIVE SENDING ALL THIS BACK.  I HAVE ALL READY 2 ITEMS THAT I SENT BACK & WAITING ON REFUND BUT THESE 7 BOX'S I AM TO SEND BACK ARE NOT FOR REFUND.   I WILL SEND THEM BACK & DO WHAT **** HAS ADVISED PUTTING ALL INFORMATION IN SIDE WITH ALL JEWELRY TO BE RETURNED. NO REFUNDS.
I DID AS **** IF I WOULD SENT THEM ALL BACK C.O.D. AS I AM EXPECTING TO BE CHARGED ONCE THEY ARE ALL FIXED. SO UNTIL I HEAR FROM HER, I WILL SEND THEM ALL, THE 7 BOXES TO BE FIXED.
YES WE ARE BUYING CHEAPER JEWELRY BUT WE SHOULD  NOT BE GETTING BACK BROKEN JEWELRY
THANKING YOU
********

12/30/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for to items. I received one and the packing list said "ship later" for the second item. I needed to know when "later" was going to be as these items were Christmas gifts. I sent and email and got no response. I tried calling and got a recording that the voice mail was full. I really need to know. The order number was **** and the item was a mystic gemstone and diamond ring. It has been paid for. I either want the ring or a refund of my money.

Desired Settlement: Send the ring or give me a date so I can decide whether to wait or take a refund. Poor way of doing business to accept payment and not ship or let customers know when you can ship.

Business Response: To Whom It Might Concern,

Thank you for your patience. Sorry to inform you that before shipment we found ************************* damaged and we full refunded you $16 on 17th Dec with Unique Transaction ID # ***************** which should reflect into your card. Please kindly check your card. Attached proof for your reference.Thank you.

Please kindly help us close the BBB case once you confirmed the refund.Thank you.

Best Regards,
****

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

11/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This website and their product that they are selling is extremely misleading. The product I got had horrible quality diamonds and what i bought for $550 was not what I was expecting. The quality of the diamonds were not worth what I paid for and I even took it to a jeweler the day that I received the product. I sent it back next day and still have not received my refund. You cannot get a hold of anyone at this place and they keep telling me via email that it has not arrived at their return warehouse yet when I have checked my tracking number and a person by the name of **** had signed for the returned product. This is ridiculous that they are so misleading and have false advertising.

Desired Settlement: I want my full refund of $570. I do not want to wait any longer! It is my money you are holding on to!

Business Response: To Whom It Might Concern,

Thank you for your patience.We are still waiting for the update return list from shipment department. Please don't worry as we will issue you FULL REFUND once we confirmed the return. Your patience will be highly appreciated.Thank you.

Best Regards,
****

10/16/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Requested , via email, ID and password, using forgotten, so I could pay for a winnining bid. Never rec'd 1 emails so could not pay for item. Tried at least six times.

Desired Settlement: Just want to pay for and receive the winning bid, I.e. The goods

Business Response: Hello *******,

 
I understood your situation and where you coming from, and definitely know the frustration when things not lining up correctly. We would be happy you assist you. 
 
I have re-inserted won auction back to your shopping cart. Item was auto removed from cart by our system if no payment within 4 days. Sorry to hear due to your difficult with login and not able receive our retrieve password email response which led unsatisfying experiences. I have personally sending you an email with new password, you may reset password at anytime. Items also back into your shopping cart, ready to be checkout.
 
For any future questions, you may contact our helpdesk using one of the two (Live Chat or eTicket)
Link >> ************************************
 
Live chat average online 13-16 hrs per day (except for weekend)
eTicket average response time within 36 hrs
 
Thank you again for your patience and understanding. Please let us know if you need further assist.
 
Best Regards,
 
***** ****
Vice President of JewelryRoom.com

9/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been delivered the totally incorrect products form the ones that I bid on and won and paid for. A parcel was left on my front patio yesterday the 20th August 2014, with invoices No *****,consisting of 4 items, Invoice No ***** consisting of one item. Collectively the 5 items I had bid on and won, then paid for amounted to $350.46. What I have received in this package, far from the items listed are 1 silver set of turtle stud earrings, 1 silver ring with a flower motif of some sort on it collectively worth I would say around $20.00 all up. As you may be able to imagine, I am very unhappy with the situation and find it very disturbing that your company could make this big a mistake with outgoing merchandise. I am insisting that you check your outgoings and supply me with my purchased items asap. I have been waiting for these items to arrive for particular presents for people and this has been very inconvenient to say the least. I have put a lot of faith in your organisation over the time having purchased a fair number of items and I have also encouraged my friends and family to purchase through your company which I am now very concerned that this might have been a big mistake. I would like you to contact me asap via email and advise me of what you intend to do to correct this situation.

Desired Settlement: I want the items that I paid for and I don't want to have to pay for the items that I have been incorrectly sent to be returned. I want to be k**t in the loop with what is happening and if unable to locate the original items then have them r**laced with the exact same items.

Business Response: Hello *******,

We are appreciated for your patience.We have a strict inspection before shipping. So it is very rare that this kind of case would occur.We are waiting for your photo of the items you received so that we can make further checking.

*******,Please kindly take photo of the package and invoice,the thing you received inside the parcel.You can also email photo to ******************** for further reviewing.Thank you.

*******,For any question, please feel free to contact us again using eticket or online chat: ****************************

Thank you and Have a Great Week!
Best Regards,
****

Consumer Response: (The consumer indicated he/she DID NOT acc**t the response from the business.)
I have taken photos of the invoices and the incorrect product sent to me and I am awaiting a response from the company as to how they are going to resolve the issue. Until I have the correct product that I have paid for I am unwilling to say that I am satisfied.
Kindest regards
**

Business Response: Dear *******,

Thank you for your patience.Please kindly CLOSE the case as you already received the correct items.Thank you.

Best Regards,
****

8/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am very displease with my jewelry I received through this company. I have a ring only had 5 months worn twice and the stone fell out. I ordered another ring set made with columbian sapphire ring set and the gold on it has turned silver ...can't even wear the ring anymore. Only worn this ring 3 times. This jewelry is no good and I will continue to let people know this. I feel I was taken advantage of. I wrote before about this and the only thing offered to me was a 5.00 coupon on somtime else. I feel I should be refunded back by monies or the rings replaced. Please reveiw my order history

Desired Settlement: I would like my monies refunded back to my credit card... I haven't even had the rings 6 months when this happen.

Business Response: Initial Business Response /* (1000, 5, 2014/08/13) */ Hello *******, We are appreciated for your patience.We are sorry to hear the item does not meet your requirement.Please kindly return the items back to the following address for any refund.Thank you. R.T.Overseas *********** Street, *********, ************** ********************** USA We strongly recommend making a note in the parcel before sending it back to clarify four things 1) The reason of this return 2) Auction number, Invoice number 3) Replacement or Refund 4) Authorization number ********** Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return. Thank you and Have a Great Week! Best Regards, ****

8/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I just had this jewelry appraised and it's junk, just want my money back for what I returned to them I had some serious surgery done 5 months ago and was home from work when I ordered this stuff and had recently had it appraised by a jeweler and she told me to send it back it's junk so that's what I did when I could. I tried talking to JewelryRoom but they keep telling me they can't refund because paypal won't allow them? They said refund will be by coupon and I have been trying to find out what they mean by this but they are not explaining it properly, giving me the run around. I'm so ****** off right now. They also sent me a ****** jade statue stating it was valued at $15000.00 then I had it appraised at 5 Star Auctions who deal in Asian jade and sculptures and was told it was valued at $100.00! OMG! I was so angry because I paid $340.00 US Dollars plus shipping, $384.00 US. I'm afraid to send it back to them as I was waiting my refund on the 8 rings I returned and still getting the run around. PLEASE help me ********************

Desired Settlement: I'm seeking my $547.00 US Dollars and then I want to return the worthless jade statue from these scammers and get my $340.00 US Dollars back as well. This company claims these items are from bankruptcy and liquidation but really it's their own stuff they make and sell, check it out.

Business Response: Initial Business Response /* (1000, 5, 2014/08/14) */ Hello *****, Thank for your bidding.You may just rest assure that all the items on our website are 100% genuine and natural.*****,the items are not what Jewelryer said Juck but of good quality.*****,Our purchase can be returnded within 1 month or 2 but not so late returning and asking for refund.So late return,how can we sell them as you hold them so long and how can we know if you wear them long time and now return for refund. *****,as we mentioned to you in email that the refund are not allowed to refund by paypal beyond 60 days.Here is the coupon refund for your reference.Thank you. $ 248 for ***** ********** ************************ $300 for ***** ********** ************************ For any question, please feel free to contact us again using eticket or online chat: **************************** Best Regards, ***** Initial Consumer Rebuttal /* (3000, 8, 2014/08/15) */ These people at JewelryRoom have sent me two coupons to put towards buying something else, one coupon is for $300.00 and the other is for $248.00 but I don't want to buy their junk and these coupons do not include shipping costs so that would be out of pocket as well. I JUST want my money back, that's all.

8/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Product advertised is a sham. They make false statement about products sent. I have bought almost 1,000 dollars of product from JR. It was advertised as 18k gold coated and platinum coated but there is no markings on the rings! They are all marked 925, which is only silver. I contacted them for any sort of verification or paperwork making their claim legitimate and was given nothing. I am a re-seller and my customers are furious and returning product. They are asking for verification and there is none. JR is a rip off. They charges excessive fees for shipping also. For what?? They ship all products together. I know it is not 10 or 20.00 per item in shipping fees!! JR should be shut down for fraud. Isn't there any laws that govern markings on jewelry??

Desired Settlement: Refund of excessive shipping charges. I am losing a significant amount of money on the product. I can only sell as marked which is 925 silver.

Business Response: Initial Business Response /* (1000, 5, 2014/07/03) */ Dear ******, Thank you for your visiting in ***************. You may just rest assure that all the items on our website are 100% genuine and natural.We are sorry to hear the items does not meet your requirement. To avoid the trouble or unnecessary shipping fee and waiting time, you may consider keep the items and accepting our courtesy of $100refund. We are striving to provide you the best service so we hope you will accept this offer as the solution. Please let us know if this may resolve the issue. Thank you and Hope this help! ******,even if the jewelry is gold plated over silver. We are not allow marked or stamped as gold. But since sterling silver is the main metal source, we must stamp 925.For planted Jewelry Platinum is very little, just enough to coat the silver as protection for longer lasting. ******,if you accpet of the $100 then you can close the BBB complaint and contacted us for $100 refund by email.Thank you. Thank you and Have a Great Week! Best Regards, **** Consumer Response /* (3000, 11, 2014/08/11) */ In regards to case # ******** The refund has not been received. Business Response /* (4000, 13, 2014/08/13) */ Hello *******, Thank you for your patience.We are sorry to hear the items does not meet your requirement.We are striving to provide you the best service so we hope you will accept $100 discount ((Unique Transaction ID # *****************) as the solution.Please kindly be patient for the $100 refund as it might take days to reflect into your card and we emailed you the proof.Thank you. ******,The reason why planted do not have 18K stamped because so little gold and not eligible to add in a stamp. Platinum is very little, just enough to coat the silver as protection for longer lasting. *******,please kindly help us close the CASE once you got the refund. Thank you for your patience and understanding. Best Regards, **** Consumer Response /* (2000, 15, 2014/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment was received 8/13/2014

7/31/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: On July 13, 2014 I was told I won item #****** which I bid on that day. The email I received the same day offered a $3 coupon for that day. I proceeded to make payment and entered the coupon number which was not accepted. I tried 2 more times and it was not accepted. I then sent two emails to Jewelry Room and they did not respond to either one. I want the item but I want them to make good on their offer. This is the second time I have had a problem with them which Better Business Bureau assisted and as a result Jewelry Room made good on the item. So again, I would like your assistance. Product_Or_Service: Garnet necklace

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the item I bid on and their acceptance of the coupon!

Business Response: Initial Business Response /* (1000, 5, 2014/07/20) */ Hello *****, Thank you for yoru bidding.Sorry to inform you that the auction# ****** was won on 13th but not paid and it was not available in the shopping cart.Thank you. *****, Please kindly note that there will be payment time limitation. After 3-4 days of winning the bid, the items may be automatically deleted from the shopping cart which out of our control.Please kindly bid on your favorite auctions and pay at your 1st conveninet time. *****,according to the record the $3 coupon was used to INVOICE NO. ***** which paid on 16th Jun.Thank you. Please kindly help us close the BBB CASE and bid on your favorite auctions.Thank you. Best Regards, **** Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The JR never responded as to why they did not answer my emails. I have the original email for this auction showing the $3 coupon offer which they often do. I contacted them immediately on the 14th when they refused payment. They never notified me of my win until 7-16 when they said the offer would be expiring soon. This necklace was priced at over $2100 by a private person and I believe JR did not want this to go for $47. I have made many purchases thru the years from JR but if they do not uphold my true claim to this auction they will have lost a GOOD customer.

6/9/2014 Problems with Product/Service | Read Complaint Details
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Complaint: JeweleryRoom has received a diamond ring back. Signed by there business on May 7th by ****** and I have not received my money back. Purchased a diamond ring on the auction site #******. Invoice *****. The ring was totally different then what I purchased. The shape of the ring and diamond were junk. Sent the ring back next day through Canada Post Expedia Service, paid 43.00 for it. It was signed by ****** at the business location on May 7th. They continually say that they have not received it. Finally they now say they have it but have to do inspections and approvals before receiving my money back. They is no one to speak to directly in this so called company. They have live chat that I have contacted numerous times but with the same answer, not sure when my money will be credited to my credit card.

Desired Settlement: I want 100 percent of the money I have spent on this ring returned to me. Since you can not talk to anyone in this company, the only communication is through a "Live Chat" third party company. They can not tell me anything other then "it is being looked at and my complaint has been noted. Give me a break. They agree NOW that they have the ring back but they say it has to be examined and approved before anything refund is given. (I personally brought the ring to two jewelers that basically laughed at the ring. No value to them at all. I want ALL my monies back without any deductions for re distribution.

Business Response: Initial Business Response /* (1000, 5, 2014/05/29) */ Dear *****, Thank you for your patience.We confirmed the return and refunded the ring pn 28th May with Unique Transaction ID # ***************** which might take days to reflect into the card.Thnak you. *****,please kindly be patient for the refund.Please kindly help close the complaint once you got the refund.Thank you. Once again thank you for your patience. Best Regards, **** Initial Consumer Rebuttal /* (2000, 7, 2014/06/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received my funds back from the ring purchase that I did not like

4/21/2014 Delivery Issues | Read Complaint Details
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Complaint: My girlfriend bought 2 rings on Wed, 1-29-14.They were promissed to be shipped that Fri.Not shipped and she was charged. We called they wont call back ****** ******, an active military reserve, bought two rings January 29th. She was charged the full amount and shipping costs. The website says anything won on a Wed will be shipped Friday. They have not shipped, are standing in a pending status, and their voicemail box is full. We have emailed and called with no response. We want a full refund immediately. These rings were possibilities for our wedding.As you may know weddings are expensive and we are paying for it ourselves. A hundred dollars is not something we can just throw away.

Desired Settlement: We would either like our rings or a full refund

Business Response: Initial Business Response /* (1000, 5, 2014/02/08) */ Hello ******? Have you try contacting our eticket division? Is your issue resolved as of now? Keep me updated. Thanks! - ***** Initial Consumer Rebuttal /* (3000, 7, 2014/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response said to try the eticketing which we did twice and still have had no response from. We cannot get a hold of anyone on the phone and now we have received the rings they are the wrong rings. When you purchase a product it says to go by the discription not the picture. That is why we purchased the two we did because we read the discription. Both rings are the wrong metal color. Final Business Response /* (4000, 25, 2014/04/08) */ Thank you for your patience.INVOICE NO. ***** was ordered by ***** ******.Sorry for the inconvenience to you.And we reship the correct items on 26th Mar with USPS tracking# ********************** for your reference.You can trace the order on https://www.usps.com/ for more details. March 31, 2014 , 12:31 pm Delivered LEWISVILLE, TX 75077 Please kindly ship the woring items back to the following address with pre-paid tracking **********************. Thank you. ************ 1188 Bishop Street, Unit 1107, Century Square Honolulu, Hawaii 96813 USA We strongly recommend making a note (INVOICE#) in the parcel before sending it back.Thank you. For any question, please feel free to contact us again using eticket or online chat: http://help.jewelryroom.com/ Best Regards, **** Final Consumer Response /* (4200, 11, 2014/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They again have not given a reason why there was no response to our efforts just asked us to be fair. I thought giving them two etickets on their own site was being more than fair and trying to contact them via phone mulitple occasions was fair. The product codes are *********************** and *************************. We just want to be refunded for the purchase, shipping, and the return shipping covered. We have already found new rings.

4/4/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: bought 3 item *****, ***** an ***** all items fell short of what expected Also, they charged me $20 for each item for shipping yet sent all together? I bought into these auctions thinking that it was for real; the items I received are mediocre at best; they relist these items over and over again; the items I bought are definitely not what I expected. Also, shipping charges are excessive; they said they couldn't send the same items together yet I received them (3) all together today; $60 shipping charge. Outrageous. Don't buy from these people; they are opportunists!!!!!!!!!!

Desired Settlement: I am seeking the price of the item and the shipping.

Business Response: Initial Business Response /* (1000, 5, 2014/04/02) */ Hello*******, Thank you for bidding on JewelryRoom.We noted your inquiry and the combine shipping fee $30 was refunded with Unique Transaction ID # ***************** which might take days to reflect into your card.Thank you. ******,We are sorry to hear the item does not meet your requirement.Please kindly return the items back to the following address for full refund if you are still not satisfied.Thank you. R.T.Overseas 1188 Bishop Street, Unit 1107, Century Square Honolulu, Hawaii 96813 USA ******,We strongly recommend making a note in the parcel before sending it back to clarify Auction number, Invoice number.Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return. For any question, please feel free to contact us again using eticket or online chat: http://help.jewelryroom.com/ Thank you and Have a Great Week! Best Regards, **** Initial Consumer Rebuttal /* (2000, 8, 2014/04/04) */ today I received an email and a refund of $30.00 for shipping. I will be mailing back the items and see if I get the full refund. These people are too unbelievable. I wished I had looked up "the scam" beforehand. I am a hard working American who doesn't need to be taken in by people like these. I will send back the items as they suggest and let you know if I get the price I paid. Thank you so very much for your help!!!!!!!!!!!

3/28/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I PAID FOR JEWELRY TO THE BUSINESS COMPANY JEWELRY ROOM COM AMOUNTING TO $4072.12. THEY WERE NEVER DELIVERED BUT THEY DID NOT REFUND ME MY MONEY. I BOUGHT JEWELRY FROM JEWELRYROOM.COM, TWO INVOICES: INVOICE 38721 FOR $1649.68 AND INVOICE 38479 FOR $2422.44. I HAD PAID ALREADY BUT THEY RAISED ISSUES LIKE THEY WOULD NOT DELIVER UNLESS I PRODUCED A UTILITY BILL, PROOF OF VALIDITY OF CARD ETC. I TOLD THEM SINCE I WAS ONLY BOARDING I COULD NOT PRODUCE A UTILITY BILL AND SINCE I WAS DISGRUNTLED AT THEIR RIDICULOUS REQUESTS WHEN I HAD ALREADY PAID I TOLD THEM I WOULD NO LONGER BUY THE ITEMS AND THEY SHOULD BE CANCELLED. LATER ON THEY CHANGED THEIR MINDES AND SAID IT WOULD BE OKAY TO DELIVER. BUT SINCE IT TOOK THEM TIME TO SAY THIS, I HAD ALREADY SHOPPED FOR ITEMS ELSEWHERE AND TOLD THEM REFUND WOULD BE PREFERABLE. ALL OF A SUDDEN THEY CLOSED MY ACCOUNT AND I NO LONGER HAVE ANY ACCESS TO MY RECORDS. IT IS A GOOD THING I WROTE DOWN IN A PIECE OF PAPER WHAT THEY OWED ME WHICH WERE THE TWO INVOICES STATED ABOVE. THEY HAVE NOT REFUNDED ME, I HAVE NO ACCESS TO MY RECORDS AND I WANT MY MONEY REFUNDED. I CANNOT STATE THIS FORCEFULLY ENOUGH. I WANT MY REFUND AS MONEY IS SCARCE AND IMPORTANT TO ME.

Desired Settlement: I EMPHATICALLY WANT THEM TO REFUND ME MY MONEY. IT DOES NOT BELONG TO THEM. NO GOODS WERE DELIVERED AND IF THEY KEEP THE MONEY THAT WOULD AMOUNT TO THEFT. I WANT MY REFUND OF $4,072.12

Business Response: Initial Business Response /* (1000, 10, 2014/03/14) */ Hello Mr. ******, Seems like your issue been resolved. Let us know if you still have further question. Please contact our eticket department http://www.jewelryroom.com/********** Thank you! Best Regards, *****

3/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I have sent 3 emails to Jewelry Room, tried the help line & placed a phone call, and was unable to contact anyone. This is the second time the item received was not as pictured or described. The diamond pendant received had more bad diamonds than good and some did not fit properly in the space provided. It can't be worn on a necklace due to the severe discoloration of the stones. The item was listed as .."perfect 0.63 of Genuine diamonds." I let the first issue go by receiving a $10 coupon but I will not let this one pass. I want to return it but I want Jewelry Room to pay the return postage since this was a total misrepresentation on their part. The refund expected would be for $47 plus return postage.It is an insult to customers when the company ignores the requests for help. Product_Or_Service: Platinum Pendent Order_Number: Invoice No. *****

Desired Settlement: DesiredSettlementID: Refund Refund of $47 plus postage which might be $10 or less.

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ Hello *****, We are appreciated for your patience. We are sorry to hear the 0.63 CT GENUINE DIAMOND PENDANT does not meet your requirement. *****, sorry to inform you that we didn't get the email regarding your dissatisfaction with the pendant OR we should try our best to resolve the issue earlier as we always do. *****, We have a strict inspection before shipping. So it is very rare that this kind of case would occur. Please kindly return the pendant to us for FULL refund (also we will refund you the return-shipping fee). Please kindly tell how much is the return-shipping fee once you shipped out the pendant. *****, it will be highly appreciated if you can help us close the Complaint. *****,Please remember, you will be responsible and ensure item will safely arrive to our delivery department. Also it is necessary to have the authorization number for any return. Thank you and Hope this help! ************ 1188 Bishop Street, Unit 1107, Century Square Honolulu, Hawaii 96813 USA *****, We strongly recommend making a note (Auction number, Invoice number ) in the parcel so that we can efficient transaction when received the return. If you have any question please don't hesitate to contact us again using eticket or online chat: http://help.jewelryroom.com/ We are looking forward to serving you again. Best Regards, **** Final Consumer Response /* (2000, 11, 2014/03/25) */ As of today, March 26, Jewelry Room has made restitution by forwarding monies owed to Paypal. They sound apologetic in their email but I would prefer they responded sooner to complaints. Thank you for your assistance in this matter.

3/4/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I HAVE AN ENORMOUS PROBLEM WITH JEWELRYROOM.COM WHICH IS ONE OF THE DEVIOUS COMPANY I HAVE EVER DEALT WITH. I ORDERED ITEMS FROM THEM COSTING AROUND $4000 AND THEY LET ME ORDER AND ORDER. SUDDENLY THEY SAID THEY WOULD NOT TRANSACT WITH ME UNLESS I PRODUCE A BANK STATEMENT, UTILITY BILL, VALID CARD, THIS AFTER I HAD ALREADY PAID THEM SOME $4000. I REFUSED SAYING NOBODY HAD EVER ASKED ME FOR THINGS LIKE THAT BESIDES MY MONEY WAS ALREADY WITH THEM. THEY SAID IN THAT CASE THEY WOULD NOT TRANSACT BUSINESS WITH ME. SO I TOLD THEM TO REFUND MY MONEY. I ALSO WROTE MY BANK ABOUT THE WHOLE STORY AND TOLD THEM THAT THE ITEMS WERE IN DISPUTE. AFTER THIS I WENT ON VACATION AND STILL AM NOT IN CALIFORNIA. TODAY WHILE LOOKING AT MY ONLINE STATEMENT, I NOTICED THAT I HAD A BALANCE WHEN I KNEW THAT IF I DID IT WOULD BE VERY LITTLE. I CALLED MY BANK AND THEY SAID THEY DISPUTED THE ITEMS I TOLD THEM TO DISPUTE BUT THAT JEWELRYROOM PRODUCED PROOF THAT THEY DELIVERED. I WAS AGHAST. I COULD HARDLY BELIEVE WHAT HAPPENED. OF COURSE PEOPLE WHO LIVED IN MY RESIDENCE JUST ACCEPTED BOXES I GUESS NOT KNOWING WHAT THEY WERE ABOUT NOR WAS I INFORMED. I AM OUTRAGED AT JEWELRYROOM.COM'S BEHAVIOR. THEY TOLD ME THEY WOULD NOT TRANSACT BUSINESS WITH ME UNLESS I PRODUCED THE STUPID THINGS THEY WERE ASKING FOR WHICH I THOUGHT WAS DEMEANING ESPECIALLY THEY GOT MY MONEY. AND THEN WITHOUT INFORMING ME DELIVERED IT AT THE ADDRESS WHERE I WASN'T AT THE TIME.THIS IS FRAUDULENT.THEY WERE VEHEMENT THAT THEY WOULD NOT CONDUCT BUSINESS WITH ME.I BELIEVED THEM AND NEVER LOOKED BACK, NEITHER AT MY RECORDS WITH THEM, NOR DID I THINK THOSE ITEMS WOULD BE DELIVERED. MY BANK KNOWS THE WHOLE STORY AND IS STILL PURSUING THE CLAIM WITH THEM ESPECIALLY NOW WHEN I TOLD THEM WHAT HAPPENED. ISN'T THIS BEHAVIOR JUST SNEAKY, HEINOUS AND FRAUDULENT? THEY DID NOT HAVE THE RIGHT TO MAIL THE PACKAGES BECAUSE WE ALREADY AGREED ON A REFUND BECAUSE THEY DID NOT WANT TO DO BUSINESS WITH ME. Product_Or_Service: JEWELRY

Desired Settlement: DesiredSettlementID: Refund I AM GOING TO SHIP THOSE ITEMS BACK TO THEM, THEY HAVE TO PAY ME SHIPPING COSTS BECAUSE IT WAS ALREADY AGREED THAT THEY WOULD NOT DO BUSINESS WITH ME. AND I WANT A FULL REFUND OF ALL THE ITEMS I PAID. IF THIS WERE A COURT, I WOULD ASK FOR PUNITIVE DAMAGES FOR ALL THE ANXIETY THEY CAUSED ME BUT NEVER MIND. THEY SHOULD REFUND MY MONEY AND THE MONEY IT WILL TAKE ME TO SHIP THE GOODS BACK TO THEM.

Business Response: Initial Business Response /* (1000, 5, 2013/12/10) */ Hello, I have no idea what is the big fuss with the current situation. Are you trained to go around and shop then have a habit of giving sellers a hard time? Sometimes I wonder?!? Anyway, I will repeat again as we have talked before as always. First, please review this attachment, this statement can be found in ALL individual product pages. It's clearly stated "No items will be shipped until all verification or checks are cleared" Second, you used a new name "******* *********" with shipping address "267 ****** street san francisco, california, *****". Which is the same person and address as "******* *****" Who received her refund and made a bad remark with our company. You could not resist from buying from us and you used a different name with the same mailing address. We could never guess you were the same person with different identification, therefore we treated you as a new customer. Here's what is happening.... You made total four purchases Invoice ***** (On 2013-Sept-11), Item delivered on 9/23 UPS Tracking Number:****************** but we spent 9-10 days contacting you, trying to get some verification of who you are and if you were fraud using stolen credit cards. Invoice ***** (On 2013-Sept-13), Item delivered on 9/24 UPS Tracking Number:****************** again we spent 9-10 days contacting you, trying to get some verification of who you are and if you were fraud using stolen credit cards. Invoice ***** (On 2013-Sept-14), Item delivered on 10/4 SHIP "******" - USPS ********************** and 10/1 UPS Tracking Number:****************** again we spent 9-10 days contacting you, trying to get some verification of who you are and if you were fraud using stolen credit cards. Invoice ***** (On 2013-Sept-17), Item delivered on 9/27 UPS Tracking Number:****************** again we spent 9-10 days contacting you, trying to get some verification of who you are and if you were fraud using stolen credit cards. The bottom line is if you have told us the truth the process would have been much faster and much easier for us. You are making our job extremely difficult. Please.... Do everyone a favor, do not make life so difficult because you yourself are not perfect either. Soon or later, we all will be lying on our deathbed thinking what good we have done for the community. It's not worth making a big fuss about it has a few days late with delivery. We wishes you the best! Final Consumer Response /* (2000, 7, 2013/12/13) */ TO JEWELRYROOM.COM: I DID NOT LIKE WHAT YOU DID. YOU WERE SUSPICIOUS OF ME AND TOLD ME YOU DID NOT WANT TO TRANSACT BUSINESS WITH ME. YOU SAY MY CARD WAS STOLEN BUT YOU ACCEPT ED THE MONEY. WHY? THEN YOU SAID YOUR FINAL WORD WAS YOU DID NOT WANT TO TRANSACT BUSINESS WITH ME. I THEREFORE INFORMED MY BANK THAT THE CHARGES THERE WERE BEING DISPUTED, THE MERCHANT REFUSING TO DELIVER THE GOODS. THEN I LEFT SAN FRANCISCO NOT EXPECTING ANYMORE FROM YOU. IT WAS A NEIGHBOR WHO SIGNED FOR THE GOODS AND THEN PUT THEM IN THE GARAGE WITHOUT INFORMING ME. I ONLY FOUND OUT YOU DELIVERED THE GOODS A WEEK AGO AFTER THREE MONTHS. WHY DO YOU SAY ONE THING AND DO ANOTHER. IF YOU DID NOT WANT ME, I WAS A SHADY CHARACTER, THEN YOU SHOULD NOT EVEN HAVE ALLOWED ME TO BID AND MOST OF ALL YOU SHOULD NOT HAVE ACCEPTED MY MONEY WHICH YOU SAY CAME FROM A STOLEN CARD.YOU INSULT ME AND THEN YOU DELIVER THE GOODS AFTER ALL. I WILL ACCEPT THE TERMS OF ONE OF YOUR COLLEAGUES THAT IF I RETURN THE ITEMS, I WILL BE REFUNDED. I AM SATISFIED WITH THAT DECISION.. Consumer Response /* (3000, 13, 2014/02/25) */ From: ******************@gmail.com Sent: Friday, February 21, 2014 8:12 PM To: **** ***** Subject: I want to report a scam. Name: ******* ********* Email: ******************@gmail.com Business Name: Address: Zip/Postal Code: ***** Subject: I want to report a scam. Comment: I HAVE REPORTED MY PROBLEM TO BBB IN DECEMBER 2013. I AM SUPPOSED TO RECEIVE A REFUND FOR GOODS THAT WERE NOT ORDERED. THIS WAS IN SEPTEMBER 2013. BUT THIS BUSINESS JEWELRYROOM.COM IS GIVING ME THE RUNAROUND MEANING THEY DO NOT WANT TO RETURN THE MONEY. I THINK THIS IS ALL A SCAM ON THEIR PART BECAUSE I HAVE HEARD OTHER PEOPLE REPORT THE SAME PROBLEM. ONE ORDERS SOMETHING, ONE PAYS, THEN THEY GIVE EXCUSES WHY THEY CANNOT MAIL THE PRODUCTS LIKE PRODUCE BANK STATEMENTS, UTILITY BILLS, PROOF OF VALIDITY OF CARD ETC. AND WHEN YOU ASK A REFUND, SIX MONTHS HAVE GONE BY AND THEY DO NOT GIVE YOUR MONEY BACK. THIS BUSINESS SHOULD BE CLOSED DOWN OPERATING THE WAY THEY DO.THEY ARE SCAMMING PEOPLE. YOU MIGHT SAY I HAVE REPORTED THIS ALREADY BUT WHAT DO I DO TO GET MY MONEY BACK? Business Response /* (4000, 15, 2014/02/27) */ *******, As we have told you before, and I will repeat saying in here again. First, you used the name "******* *****" after massive return and refund we temporary suspended your account from buying from us. You then open another account under the name of "******* *********". From track records, we can see the shipment requested sending to five different mailing addresses. This behavior brought our attention of you being flagged potential fraud scammer. It's very practical for any company to request some kind of proof of address. Because you did not cooperate (not sure why? unless you have something to hide??) The issue lead to more serious situation. At the end after long communication between us, we approved to ship items. Once all products were delivered, you requested refund. We asked you to return products before we can proceed any refund procedures. You went ahead and dispute issue with credit card trying to get money back before returning any products. That is wrong from your end. During the dispute review, you then returned some of our products. Now at this point, we cannot place any action because of the dispute on review. Your dispute chargeback were lost (maybe you always have a habit of chargingback? I don't know? Maybe you wanted to earn free mileage??) Whatever the reason are, it's totally your fault in not working along with us. We have called you several times with no success. Due to your bad activities, we cannot take risk sending any money to you until grace period is over. Because once we send money to you from non related transaction we then will be in situation may lead paying you twice. Because you are not trusted, we will not take this chance. As of now, nothing you can do but to wait. I must warn you, the more you proceed in damaging our company reputation the worst it will become. As you know, we have refunded you in the past so it's not like we are here to take advantage from customer. But you really putted yourself into this situation and not much you can do but to wait. End of conversation, contact us in 2 months from now. Since you are not willing to speak with us. ***** - JewelryRoom Consumer Response /* (4200, 17, 2014/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Exactly what are they proposing. They accuse me of this and that when they have money (over three thousand dollars) and I have returned all the items. And it is not true that I am tried to get their money back without having returned the items. I have quoted the 4 tracking numbers to them which I have also copied to the BBB. From the start, I informed BBB that I would be happy if they returned my money. It is surely their fault that they sent me the items when they already said that they would not send me the goods because they needed my bank statement, utility bills etc. I have never dealt with a company whom you have paid more than three thousand dolllars and they say they won't deliver the goods. They have my money and they say they will not deliver the goods until I produce extra documentation. I consider this an insult. They have my money and they hold it hostage by asking me for many other things. There is no company in the USA that gives you restrictions after you have given them the money.They are saying fraud but they are the ones who are holding my money. Can you see the foolishness of this company? And then they firmly say they will not deliver the goods, and all of a sudden they deliver without informing me that they have now consented to deliver the goods. After I had informed my bank to dispute the items. what kind of company is this? My money has been with them since September 2013. This is now March 2014 and they still have not refunded me my money. The jewelry has been returned to them. I gave them the tracking numbers and UPS saw to it that they signed for it. So now, what is their excuse to hold on to my money? That I am fraudulent? They are ones who have my money and I do not have anything that belongs to them in my possession. Now they say I have to wait two months? Why? For review? What are they reviewing? The boxes sent to them were never even opened. They are reviewing my money? What kind of scam is that? There is something fraudulent about this company. They cannot even explain what they are reviewing. Maybe they are not making enough money so they can't return my money. Or they are holding it and using it as capital to further their business. Whichever way it is, I am sure BBB understands that I am in the right. Why should it take them two months to return my money after holding on to it for already six months. They advertise themselves as fraud free but if they were fraud free they would have returned the money to me already. Can BBB understand why it would take them two months to return my money? After holding on to it since September 2013? I can see very well from the way they write that they cannot think straight. They cannot even make me understand what logic they are using. This is the worst company I have ever had to deal with in my entire life.The management cannot express themselves in a logical . fashion.There is no earthly reason for them to hold on to my money. I am sure anybody who reads their explanation for holding on to my money will say "What crap is this company propagating?" They are full of excuses but the biggest is why can't they return my money right now? Surely this is a scam on their part. Two months from now they will have held on to my money for eight months. The management should go to business school as they can't seem to run their business with integrity. And this whole affair should not have started at all. After telling me they will not deliver the goods, they sneak around and delivered the goods after I already told my bank the items were disputed. Why on earth would they very firmly say that they would not deliver anything unless I produce bank statements, and then without informing me deliver the goods. I wish the owner of this company would hire better people. People who have consideration for their customers. People who can think properly and logically. People who will not give one the run around. People who would not let one wait for eight months before refunding money duly owned by customers. People who have moral and ethical values. The only thing I can say is they are surely running a scam here. They have the goods and still they will not return my money. WHY IS THAT? Can BBB please explain to me if this company has any earthly reason why they should hold on to money which is not theirs? And when the unwanted goods are already back with them? And why they lied to me in the first place saying they would not deliver unless I produce all kinds of documentation when they were already in possession of my money? And then without informing me, deliver the goods anyway. Some of the goods they delivered were not even what I ordered looking at the order history which they have made inaccessible to me even if there is still an ongoing dispute. I cannot thing of any reason except they are running some sort of scam.

2/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a diamond from you. The Stone is cracked, and after trying to contact you twice I have gotten no reply. I ordered item *************************************. This item was ordered December 17, but arrived December 27. The fact that it arrived after Christmas is not an issue at all. It wasn't a Christmas present, it was a replacement stone for my wife's wedding ring. This item was advertised to be a SI clear Diamond. SI Diamonds are clear of inclusions to the naked eye. Upon receiving it I inspected it and found a large white area on the outer corner of the stone. I have attempted to reach you, but have not received any responses from your company. I did not want to complain here, but you leave me no choice. This is the second time I have received a stone that is either flawed, or chipped. Back in January I purchased 2 Tanzanites from you. Order invoice *****. One of them was good, but the other I found out this November was chipped. Upon receiving them they went into my safe, and in November I decided to make my wife 2 rings for Christmas. When I brought them to the Jewelry store to have them set they said, you do know that one of them is chipped at the base right? I was very disappointed. Since this time I now inspect all items I receive. Because this item is well past the satisfaction guarantee, I mounted it in a ring, but I'll always know it's a flawed stone. Please

Desired Settlement: I would like a replacement Diamond. I am preferring something as advertised in the auction or better. I deserve something of the same clarity or better than advertised due to what I have had to go through to get a response from your company. This is not good business on your part, and based on your response will determine what I tell people of your business. I would like a return label so I can send this flawed diamond you sent me back. Please provide a return label or a justifiable reason to send it out of my own pocket. Thank you, ******* ***** ***********@yahoo.com

Business Response: Initial Business Response /* (1000, 5, 2014/01/09) */ Hello *******, I completely understood your feel and situation. We all know tanzanite is one of the most beautiful gemstone on earth and also one of the most fragile premium gemstone. To resolve this issue you may simply contact our customer service and arrange refund or repair. Please submit an eticket, click link below. http://www.jewelryroom.com/helpdesk/ We do apologize in not meeting your Christmas event of gift exchange. I will make a note to our customer service department in resolving your case carefully. We know you are a great customer and have been buying from us for a few years ago. We can take care of you. Please contact us and we can have this resolved. Thank you and have a great 2014. Best Regards, ***** Final Business Response /* (1000, 15, 2014/02/08) */ Okay *******, I believe someone is assisting you in resolving this issue. Thank you again for your feedback. Case closed! Have a Great Week! - ***** Final Consumer Response /* (2000, 17, 2014/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) All is well now. The purchase was returned.

1/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Bought ring in auction; had it independently appraised. Ring is not valued nor is it of the quality as described in auction details. I want refund. On 9/23/2013 I won an auction for a "DEA - Beautiful 3/4 cut white diamond 14k solid black gold ring" with a private jewelry retail of $6958.00. I paid $428 + shipping and buyer's fee. I recently had the ring appraised by an independent appraiser for insurance purposes. He appraised the value at $999.00 and charged me $100 for the appraisal. The ring is not black gold, as the is no such thing. It is black rhodium coated 14k gold and the rhodium is likely not permanent. 2 of the diamonds are completely covered with the rhodium coating and do not show. The diamonds contain major inclusions and cracks and are not the quality and color stated in the auction description. I am very unhappy with the item and expect a full refund, including buyer's fee, shipping and appraisal fee. They have a 15 day return policy and that is meaningless. Most people probably believe they are receiving the quality of product sold to them and never have them appraised, therefore, never paying attention to the 15 day return policy. This is not the first problem I have had with jewelryroom.com. I had other pieces appraised and those pieces included fake stones that were actually colored glass and did not weigh the carat weight listed in the auction descriptions. They did not appraise for the private jewelry retail price either. I returned them after having them appraised. I was finally given a store credit and I used the store credit to purchase the ring in question. I have opened a high priority ticket with jewelryroom.com and have so far been ignored. I have been trying to end my relationship with them but something always comes up. I bought a pair of earringS from them at the same time I bought this ring and when I received the shipment there was (1) earring only. I questioned it and was told the auction was for (1) earring, but because the description said EARRINGS, they had another one "manufactured" and sent to me. I received it yesterday after 2 months. I hoped that would be the end and now this new issue has come to pass. I am fed up with them and want nothing more to do with them once this is resolved.

Desired Settlement: I demand a refund for the amount I paid for the ring - $428.00, postage of $25.28 and the independent appraisal fee of $100.00,for a total of $553.28. I will be glad to fax the paperwork, including pictures, from the appraiser. Please provide me with your fax number and the name of the person I should reference on the transmittal form. Thank you so much for your assistance in this matter! ****** ************ 650 ********** Way ********, Oregon ***** 541-******** ************@netzero.com

Business Response: Initial Business Response /* (1000, 5, 2013/12/12) */ Hello ******, First of all, thank you for participating with JewelryRoom. We understood you have been our customer for quite sometimes. Assuming you enjoy our website. I did reviewed all your etickets and appeared all have been resolved. Thank you to your understanding and accommodating with us. I m still unclear what might be the current issue you are having now. If you are unhappy with items, we will be happy to return, exchange or refund. (Which what we have been doing). One of the main reason why return policy stated 15 days is to prevent customer returning goods that been long worn. As you can see, we are flexible in returning even past the return date. We value all our customers and would like to resolve any issue occurred. Please contact our eticket department and they will resolve your situation. I have already informed our customer service department and they are expecting your request. Thank you and hope this help! Best Regards, ***** Final Consumer Response /* (3000, 7, 2013/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was offered a refund for the ring but not for the buyer's auction fees, $100 appraisal fee, and shipping and handling. I already paid to have the ring shipped to me and do not believe I should be responsible for paying to send it back due to the fact that it was not what was described. The ring was never worn; I took it to be sized (smaller; I wear size 6, and therefore always have rings from this company downsized because all rings sold are size 7. I would not wear it for fear of losing it) and found It could not be sized because of the black rhodium. I then had it appraised at the same time. I received an email saying I am not entitled to any refund except the price I paid for the ring. I paid $75.00 each for 2 other pieces of jewelry I bought here and also returned for the same reason. I was not refunded those appraisal fees and didn't argue. This one I am not willing to pay. And, no, I am not satisfied or happy with the retailer and once this issue is resolved I will not purchase from it again and will steer others away from the website also. Final Business Response /* (1000, 11, 2014/01/09) */ Hello ******, We do appreciate you bring us more detail of your unhappiness. Again like I have mentioned, we have been communicating in resolving your unsatisfied situation. Please contact us through eticket in how we can better serve you. Provide us invoice number and clearly request the issue you maybe having.This will be the best way to resolve all issues. I m confident that all our chat or eticket submission will be answered timely. Especially for official honest buyer like you. I see no different when you contact here verses contacting us direct, either way we try to resolve issue in fairness. Thank you again and looking forward in hearing from you about situation. P.S. I did make a note to our customer agent, so you may post a simple request without needing to mention whole situation or details again. Thank you and have a great 2014. Best Regards, *****

12/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I HAVE BOUGHT SEVERAL JEWELRY ITEMS FROM JEWELRYROOM.COM. ALL THRU MY BUYING EFFORTS I HAD PROBLEMS WITH THE AUCTIONEERS. THE PRICE I BID WOULD RISE WITHOUT ANY OTHER BIDDER, SOMETIMES THERE WERE INSIDE BIDDERS ( I SAY THIS BECAUSE ALL THE TIME THE ITEM I WANTED WOULD LIE THERE AND NOBODY ELSE WOULD TRY TO OUTBID ME). THE INSIDE BIDDERS WOULD DRIVE THE PRICE UNTIL IT WAS DOUBLE THE INITIAL PRICE. SOMETIMES AN ITEM I WANTED WOULD SUDDENLY DOUBLE IN PRICE. THERE WOULD BE OTHER BIDDERS. ONE OF THESE BIDDERS WAS ACTUALLY A FRIEND AND I ASKED HER IF SHE BID ON THE ITEM AND SHE SAID NO. SO I KNEW THEY WERE RIGGING THINGS. I WOULD COMPLAIN TO MANAGEMENT BUT THEY WOULD JUST SAY WE WILL LOOK INTO IT AND NOTHING WOULD HAPPEN. I ASKED THEM WHO RAN THE COMPANY, THE AUCTIONEERS OR THEY BUT THEY WOULD NEVER REPLY. SO I DID NOT KNOW IF THE AUCTIONEERS AND THE MANAGEMENT WERE IN THIS TOGETHER OR WHETHER MANAGEMENT JUST DID NOT CARE WHATEVER THE AUCTIONEERS DID. THE LAST STRAW WAS WHEN I HEARD FROM A CLOSE RELATIVE HOW SHE WAS DUPED BY THE COMPANY. THEY TOLD HER THEY DID NOT WANT TO DEAL WITH HER AND SO SHE SAID JUST REFUND HER THE MONEY. BUT WHAT THEY DID WAS DELIVER THE MERCHANDISE ANYWAY TO HER HOUSE AND A NEIGHBOR JUST SIGNED FOR IT AND PUT IT IN THE GARAGE. SHE DID NOT KNOW THE MERCHANDISE WAS DELIVERED WHICH IS A REALLY CRUMMY AND UNETHICAL THING TO DO SINCE SHE WAS TOLD THAT JEWELRYROOM.COM WOULD NOT TRANSACT BUSINESS WITH HER. I DECIDED THEN I DID NOT WANT TO DEAL WITH THIS COMPANY EVEN IF I WANTED TO BUY JEWELRY FOR MY WIFE AND DAUGHTER. SO I HAVE INFORMED THEM THAT I WOULD RETURN THE ITEMS I BOUGHT (WHICH WERE STILL UNOPENED ANYWAY) AND WITHIN THEIR NUMBER OF DAYS RETURN POLICY AND I WANTED A REFUND. I CANNOT DEAL WITH A COMPANY WHOSE MANAGEMENT DID NOT HAVE INTEGRITY, NO WORD OF HONOR, WHO WOULD TRY TO PULL ONE OVER YOU.. Product_Or_Service: JEWELRY Order_Number: invoices 36820 36482

Desired Settlement: DesiredSettlementID: Refund I WANT ALL THE ITEMS I BOUGHT OT BE REFUNDED. ONE INVOICE IS STILL WITH THEM UNDELIVERED. THREE BOXES HAVE BEEN DELIVERED. I AM GOING TO RETURN THEM AND WANT THESE ITEMS REFUNDED.

Business Response: Initial Business Response /* (1000, 5, 2013/12/10) */ Hello ********, First of all, I m NOT here to argue or give anyone a hard time, I just want to clearly make you understand this. We sincerely appreciate you visiting here and joining our auction. I must make a few statements of who we are so that you may even can see from our point of view. And I do want to apologize in advance if you feel you wasn't being treated correctly. We try hard having online customer chat and answering 100s of emails and etickets everyday. Jewelryroom is not operating as single seller. We have three offices located in Hong Kong, China and USA with over 25 staffs. We have been doing online jewelry for over ten years. All our diamonds, gemstones, sterling silver and gold are 100% genuine. To be honest, not much company can take these kind of risk putting out an auction starting at $1 with NO reserve prices. If you truthfully, review our recently closed auctions, you will find a ton of jewelry are being sold below cost, in fact some of the winning amount do not even cover the cost of the solid gold itself. But it's our lost and we always still send out those non-profitable jewelry, just to hope we can win more referrals. Many people and customer do not see what we are going through. Especially when we are buying good stones and took the extra time editing photos so our customers will have a good shopping experience. And I must say this again, we do NOT have anyone bidding our auctions... we are 100% genuine with true honour. You are one of the very few people accuse us as fraud and cheating, it's very upsetting when we are true to ourselves and to ALL our bidders/customers. You can go and see our closed auctions. Our website is dealing with jewelry, 1000s of jewelry.... We cannot afford NOT selling it even if meaning lose money to us. This is the business point of view, our factory have over 40 workers, we need to keep producing and no way we can afford to stock any products. Mr. ********, do you understand what I m talking about?! Take a closer look again?! Of ten years in the jewelry online business with 1000s of transactions weekly, do you think we can keep frauding people? Of course I do understand, we are all humans and we all have different expectation and point of view. This is why we cannot satisfy everybody. Again, we are not here to argue with you. And we know you are a true good customer. If you ain't happy with your purchase, just let us know and we can either exchange or refund your goods. It's that simple. Please do not bring us more issue, we are trying hard to serve every customers in here equally. Greatly appreciated. Have a Nice Day! And let us know how we can serve you. Best Regards, ****** ----------------------------- One more note with bidding example. Hope this help.... Here's an example why you maybe see someone can win with $1 above you. Let say we are bidding for this Ruby Ring (Estimate value of $365 outside retails) Bid Increment Chart http://help.jewelryroom.com/article/8253/13786/autobid This ruby ring starting bid at $1. So bidder "A" decided to place his max bid of $200 (Because Bidder "A" knows a ruby ring like this will probably price over $350 outside) Bidder "B" have spotted this nice ruby ring as well, he does see someone bid on it and the minimum bid is now $6.00 (due to bid increment) So Bidder "B" placed his max bid of $351 (Now the current bid for this ring is $215 and the next minimum bid will be $230) Bidder "********" saw this ruby ring and place max bid of $250.... Now he sees someone auto out bid him to $275 (Auto bid because of the proxy max bid system) so next minimum bid requires $325, so Bidder "********" bid again with an even higher max bid this time... He bid $350. And the system auto out bid him again (If you remembered, bidder "B" max bid is $351) And now the current bid is $351, the next minimum bid is $376. This is the reason why you got out bid by $1 The story above is an example, every bidder above have the similar amount which you are willing to pay for. What this mean is, if an iPhone market price is $500.... People are only willing to pay that nearest price, therefore it is very easy and very close to your bid amount. It is always great to bid only the max amount you are willing to pay for that auction, no one is forcing anyone to pay more if he or she cannot afford or out of the budget. It's really a fair deal. Hope this help! Cheers! Final Consumer Response /* (3000, 8, 2013/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I WAS IN THE BIDDING ROOM. YOU CAN LOOK AT THE BIDDING HISTORY. YOU CAN SEE WHO HAVE BID AND WHO HAS NOT. MY EXPERIENCE OF SOMEBODY WINNING BY A $1 INCREMENT, I COULD NOT FIND THE NAME OF THIS PERSON ANYWHERE IN THE BIDDING HISTORY AND BESIDES, I WAS ALREADY DECLARED THE WINNER. IF SOMEBODY HAD OUTBID ME I SHOULD NOT HAVE BEEN DECLARED THE WINNER. SOMETIMES I SEE THE FLASH THAT I HAVE WON THE BID BUT WHEN I LOOK IN THE CART THE ITEM DOES NOT APPEAR THERE. THE AUCTIONEERS WOULD GIVE IT TO SOMEBODY ELSE. I FIGURED THESE WERE FRIENDS OF THEIRS. NO MATTER WHAT EXPLANATION THEY GIVE ABOUT THE BIDDING PROCESS, I AM NOT ABLE TO ACCEPT IT BECAUSE I EXPERIENCED FRAUD IN THE BIDDING. HOW EXPLAIN THAT I WON THE BID AND YET I DID NOT GET THE ITEM. AND SOMETIMES, THE BIDDING IS OVER, I AM THE TOP BID BUT THEY WOULD NOT FLASH ANYTHING OF WHETHER I WON OR SOMEBODY ELSE WON. I CAN ACCEPT IT IF SOMEBODY ELSE WON AND THEY WOULD FLASH THE MESSAGE BUT IN THIS PARTICULAR INSTANCE THEY DID NOT WANT TO SAY ANYTHING. I WAITED AND WAITED AND NOTHING WOULD FLASH UNTIL I FINALLY GAVE UP AND I NEVER GOT THE ITEM. IT DID NOT APPEAR IN MY CART. I HAD LOTS OF EXPERIENCES LIKE SUDDENLY THE PRICE OF THE ITEM WOULD DOUBLE BUT UPON LOOKING AT THE BIDDING HISTORY THERE WAS NOBODY ELSE BIDDING. OR SOMETIME BUTTHE PRICE WOULD DOUBLE, I WOULD LOOK AT THE BIDDERS AND AT THE TOP OF A BID I SAW A FRIEND'S NAME. I ASKED THIS FRIEND IF SHE BID AND SHE SAID NO, AND YET THE ITEM WENT TO HER CART. IT WAS ALMOST LIKE THE AUCTIONEERS DID NOT WANT ME TO WIN BECAUSE I ALWAYS COMPLAINED IF THINGS SEEMED RIGGED OR SOMETHING. BUT MAYBE IT'S TOO MUCH TO EXPECT REAL HONESTY IN THIS KIND OF AN AUCTION. OF COURSE THEY HAVE TO MAKE MONEY. MAYBE THE ONLY HONEST BIDDINGS CAN ONLY COME FROM BUSINESSES LIKE ********'S. AND ONCE IN A WHILE ONE DOES GET A GOOD DEAL ON SOMETHING. THE BEST THING TO DO I GUESS IS JUST TO LEAVE THE BIDDING WHEN ONE THINKS THAT THINGS ARE GETTING OUT OF HAND AND THAT MAYBE FRAUD IS TAKING PLACE. IT WAS OK WITH ME EVEN THOUGH THERE WERE A LOT OF THINGS TO COMPLAIN ABOUT BUT THEN WHEN I HEARD ABOUT WHAT HAPPENED TO A CLOSE RELATIVE WHERIN JEWELRYROOM WOULD NOT ACCEPT HER TO HAVE BUSINEES WITH THEM AND THERE WAS AN AGREEMENT ALREADY THAT NO TRANSACTION WOULD TAKE PLACE AND SHE EVEN TALKED WITH HER BANK ALREADY THAT THE ITEMS SHE PAID FOR WERE IN DISPUTE AND THEN SHE FOUND OUT THAT THE ITEMS WERE MAILED ANYWAY I WAS SHOCKED AND UPSET FOR THIS CUSTOMER. A COMPANY HAS TO HAVE WORD OF HONOR. WHY REJECT A CUSTOMER AND THEN SNEAK BEHIND THEIR BACKS AND MAIL THE ITEMS ANYWAY? WHAT WAS THE POINT OF HUMILIATING AND BEING DISHONEST WITH THIS PERSON. IT WAS AN ACTION OF REFLEX ON MY PART TO STOP DEALING WITH THEM. WHAT THEY DID WAS UNACCEPTABLE TO ME. SO THERE IT STANDS. IN THE MEANTIME A LOT OF MY MONEY IS WITH THEM AND I HAVE NONE OF THEIR GOODS IN MY POSSESSION. SO OF COURSE I WANT MY MONEY BACK. THEY CAN PERHAPS NEGOTIATE WITH ME THAT I TAKE SOME OF THE ITEMS, A PRECIOUS FEW BUT I WOULD BE HAPPIER GETTING ALL MY MONEY BACK WHICH IS IN THE VICINITY OF $9,000. THIS IS MY RESPONSE TO THEM. Final Business Response /* (4000, 10, 2013/12/18) */ I m sorry, but i m having a headache reading your post. Too many LARGE CAP and no spacing from each section. Anyway, I will skip it. From my understanding, you have spoke in our chat more than 6-8 times and probably opened eticket cases for several times. And I m sure we have replied all and very timely. The situation is... we send you the products after your payment. You decided not to keep selected items. And only keep the jewelry you feel are the best for you and probably the best deal. Than you request us to refund your money because you believe some of those jewelry do not match your expectation. Which is fine, we totally understood this from customer point of view. We ask you to return items so we can reverse the payment. But you keep asking us to refund the money first without returning any products, because you do not trust if we would refund you or not. There is an old saying, people who do not trust or afraid being tricked because he or she at one time cheated someone and afraid it may happen to himself or herself again. How in the world can we process the refund if no items were returned? Do you go to Wal-Mart and ask for refund without showing or returning their products?? You cannot blame us for not returning you money when you haven't returned any of our products? Does this make sense? I hope you will learn something today? You need to return your purchase before we can reverse your payment :) lol!! Anyway, guess what!? We just received your return shipment as of Dec. 17th. And we have made and process the refund as promised. There's no reason to make a big fuzz about a small situation, you just have to simply follow the golden rules :) Hope this help and please don't take this personal. It's just a valuable lesson for you to learn. Happy Holidays! PS. See attachment. Thx! Best Regards, *****

11/12/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased over $500 of jewelry off this site, I returned 4 or 5 damaged pieces for a total of $185.00 + s/h.I never rec'vd my return money on paypal ticket: ******* Friday, January 18, 2013 15:08 Dear ****** ***, Thank you for visiting JewelryRoom This is just a quick note to notify you that we have received your support request. A member of our support team will address your request as soon as possible. (the following copy of my email was sent by Jewelry room that was my email to them) Your Ticket #: ******* Question/Issue: I have been trying to resolve a return that shows your company has received a week ago. Track number ************************ I was told I would receive credit but at this point I am getting angry and will ask for a full refund. I will contact consumer affairs, BBB, and leave negative comments on your site unless this gets resolved quickly! Your company told me that you refunded my money using paypal.I called paypal and as of yet I have not received any monies refunded to me as you stated. I did not get credit which I do not want at this point but you took my money as well. You are a very dishonest company and should be reported to the Attorney General! Mrs. ****** ***

Desired Settlement: I returned the damaged jewelry pieces and expected my money returned. As of yet they have to pay me $185.00 plus shipping and handling I paid to them for these pieces.

Business Response: Initial Business Response /* (1000, 5, 2013/10/06) */ Hello Angela, Was extremely difficult bring transaction back from Paypal if the transaction was over 6 months. I contacted Paypal and re-verified the refund was completed. Please see attachment. Please also re-evaluate your credit card statement or perhaps even call them. Unfortunately, we seriously have no control with Paypal. But I do see the refund amount had been completed. Please see attachment, and let us know if anything else we can assist you will in regard this case. Hope this help! ***** Final Consumer Response /* (4200, 11, 2013/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent the BBB a rebuttle regarding this case asking for proof that the Jewelry Room sent the money through PayPal and that Paypal wanted a transmittal number confirming they sent the money. The Jewelry Room refused to do so and did not respond to my request. They need to show proof, the need to show the confirmation page they get from Paypal stating they refunded me with a TRANSMITTAL NUMBER AND MY NAME. I will then forward that page to Paypal for their investigation. As of now The Jewelry Room has not complied. Mrs. Lee Final Business Response /* (4000, 9, 2013/10/17) */ From: *****@jewelryroom.com (mailto:*****@jewelryroom.com) Sent: Monday, October 14, 2013 6:02 PM To: Better Business Bureau Subject: RE: BBB Complaint Case#********(Ref#***********-********-8-3100) Importance: Low Hello *******, Have you folks received my attachments sent last week? The attachments is related to this case. Thank you! Best Regards, ***** ****

11/11/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I BOUGHT ITEMS FROM JEWELRYROOM.COM WAY BACK IN JULY WHICH WERE NEVER DELIVERED. I WANT MY MONEY BACK. I BOUGHT JEWELRY FROM JEWELRYROOM.COM IN JULY. THERE WERE SEVERAL BATCHES AND INVOICES. THE FIRST BATCH NEVER ARRIVED BECAUSE AS IT HAPPENS WE HAVE CORRUPTION IN OUR MAIL SYSTEM. SO I ASKED JEWELRY ROOM TO JUST REFUND THE REST OF MY INVOICES TOTALLING ABOUT $10,000, THAT WAS IN JULY. TO DATE, THEY HAVE ONLY PAID TWO INVOICES AND THERE ARE $10,000 NOT YET REFUNDED. PLEASE HELP ME GET MY MONEY BACK.

Desired Settlement: I BADLY NEED TO BE REFUNDED BECAUSE THE MONEY WAS TAKEN FROM MY CREDIT CARDS, TWO OF THEM AND I AM PAYING THE INTEREST ON THESE CHARGES. I WANT MY $10,000 BACK. THEY HAVE NO RIGHT TO KEEP THAT MONEY AND IF THEY ARE KEEPING IT, THAT IS STEALING FROM THE CONSUMER.

Business Response: Initial Business Response /* (1000, 5, 2013/10/27) */ Hello *******, The issue is exactly how we have been communicating with you. If we intend to steal your money we would have ignored all your messages. But we didn't... we are now actually trying to help in resolving this issue by replying ALL your message request. Please allow me to explain.... Since July to Sept 2013, you have paid 12 invoices on average of $800 to $1,000 for each invoice. You need us to ship these high value jewelry to the Philippines, and after first shipment. You claim to be lost, never received. We have requested you several times to help fill-in a form so we can claim insurance. You failed and ignore us in doing this area. You then agree, you will ask your relative if you can use their USA address. We waiting for your confirm from this area. You failed to reply us and update if this is a GO or NO GO in shipping to your relative USA. But yet you continue to buy and paid for more jewelry, leading to over $10k of our products. First, why would you keep buying and create 12 invoices when the first invoice claimed not received?? Without our discussion on how to resolve the issue. You went ahead and proceed chargeback for all purchases. Now because of this chargeback situation, our payment system (Paypal) disable us from returning your money due to its being reviewed. This actually extends time of getting your money back. It's now out of my hand as the two companies are reviewing this case. Please also note, by your action we lose a lot of potential customer & business which would have paid for those jewelry. We should make an additional fees for your irresponsible action. I m holding $10k worth of stock doing nothing but sitting in the corner. Anyway, in order for us to refund your goods, you need to cancel those chargeback so we can proceed your refund amount. Hope this help! *****

10/29/2013 Delivery Issues | Read Complaint Details
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Complaint: I paid for goods that are not being delivered. ACCORDING TO THEIR POLICY,, ITEMS BOUGHT ON FRIDAY, SATURDAY OR SUNDAY WILL BE DELIVERED MONDAY. WHEN I LOOK AT MY ORDER HISTORY, THE ITEMS I BOUGHT ARE IN A PENDING STATUS.THEY SHOULD ADHERE TO THEIR POLICY OF DELIVERY.

Desired Settlement: I WANT THE ITEMS I BOUGHHT TO BE DELIVERED. IF THEY HAVE ANY REASON THAT I SHOULD NOT BE ACCEPTED AS A CUSTOMER, THEY SHOULD NOT HAVE ACCEPTED MY MONEY.

Business Response: Initial Business Response /* (1000, 5, 2013/10/06) */ Hello *****, Glad you contacted us. Due to you are first time buy and paid over $3700 USD with three invoices in a short time frame. We need to verify you are the card holder for these purchases. We have contacted you several times and even try called your phone number with no success. (I think you do not accept unknown calls?) If you can contact us at http://help.jewelryroom.com submit an eticket and we can do a verification from there. Hope you understood, we are taking an extra step in protecting online shopping by minimizing any fraud activities on people credit card. Anyone would had it if their cards were being use online without companies taking these extra steps. Please contact us ASAP so we can resolve and quickly ship items out. Thank you! Best Regards, ***** Final Consumer Response /* (3000, 8, 2013/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to my friends who have bought in this company, they have not been asked to do the things they are asking me to do. They are hassling me for some reason. I think it is because when I see irregularities in their practices, for example their bidding process are in increments of 5, and yet they allow some bidders to win by as much as one dollar increment. This happened to me three times already. One time I bid $11 and yet they allowed the next person to win by just adding one dollar increment. He bought it (******) for $12. I am demanding them to return the item to me as I am the real winner. Another time I won some item , yet they did not put it in my cart. Another time my highest bid was $47 and yet they allowed the next bidder (****) to win it by just adding $2. This is fraud you are talking about. I also heard from one of my friends that her order of a 3mm stone was a tiny pebble that could not even count as 1mm. And yet they want me to prove I am not fraudulent. Why do they not check the credit reports like other businesses do? Final Business Response /* (4000, 10, 2013/10/16) */ Hello *****, We treat all customers equally. We have reviewed the bid history on auction number ****** (ONE DAY - BRILLIANT 2.92 CT FLORAL LAVENDER AMETHYST & 30 PCS WHITE DIAMOND 0.925 STERLING SILVER W/ PLATINUM RING) For your understanding, there were no fraud or error with this bidding. Please allow me to quickly explain to you ******* placed her max bid $32.00 on Sun, Oct 13, 2013 03:40:18 PM ***** (You) placed max bid $47.00 on Sun, Oct 13, 2013 06:58:38 PM So now the current winning bid is $37.00 (If nobody else bid higher, ***** (you) will now win item at $37.00, even if your max bid is $47.00) ******* (winner of this auction) placed her max bid $49.00 on Mon, Oct 14, 2013 10:56:50 AM Because *****'s max bid is $47.00, and current bid is showing $37.00 therefore ******* minimum bid is $42.00. But ******* placed $49.00 which also is higher than your max bid of $47.00. As the result, the current winning bid is $49.00 (if nobody else place higher bid) This is the reason why she has won your bidding by $2 Hope this explain well and hope this allow a better understanding. Thank you! Best Regards, ****

10/28/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I checked the refund policy of the Jewelry Room prior to purchase in case I needed to make a return. Policy and e-mails I received conflicted. I checked out the website for Jewelry Room and read through the return policy. It sounded straightforward, stating that if a return was needed, I would be responsible for the return shipping. They also indicated that the full auction price minus the shipping cost would be refunded. There was no re-stocking fee for my returns. I submitted all information along with the jewelry, sent with tracking through the postal service well within the 15 days as requested. "Tina" stated in more than one e-mail that all purchase prices minus shipping would be refunded. The choice I was given was either a credit or receive a refund. Since I knew that I would not make a buy that large ($156.00 plus buyers premiums) in just one single transaction, I opted for the refund. I did, however state, that if they were willing to break up the credit so that I could use it in smaller amounts over a longer period of time, I would prefer the credit. I did not hear back from several inquiries after that. They did credit my card for just the $156.00. I did not expect that the shipping would be included because their policy stated this. I did however, expect the buyers premiums to be refunded. The policy did not address the buyers premium (which was not included on all the pieces of jewelry I purchased) and since this was a part of the purchase price and not considered shipping, I was led to believe that this would be refunded as well. The jewelry was returned in perfect condition - just as it was sent to me. They turn around and sell it again at auction, again, probably adding another buyers premium to the next buyer. I find that this is deceptive practice. Specific questions were left unanswered leading to much suspicion after that! I sent back 3 peces of jewelry: 1. Green amythyst earrings (item #*****, invoice #*****) $44.00 2.Amythyst earrings(item #*****, invoice #*****) $31.00 3.Amythyst Ring (item#*****, invoice #***** $81.00 The invoice #***** shows a buyers auction fee of $16.20 and the invoice #***** shows a buyers auction fee of $8.96 Again, this is very deceptive from a consumers point. THe contact could only be made via e-mail. although their response was within a few days, many of the questions remained unanswered and a request to speak to someone in authority over "Tina" went unanswered and totally ignored. No one contacted me after that and I am now unable to log into their website using my e-mail and password.

Desired Settlement: I feel that I am entitled to the full buyers auction fees. The policy clearly states that the shipping fee would not be reimbursed. I understand that and am not asking for that. However, since the "buyers auction fees" are not a shipping cost and it IS a part of the purchase price, I feel that I am entitled to this reimbursement as well. The topic of reimbursement fees definitely needs to be addressed in the return policy. If my questions would have been answered and not ignored with a "form letter" each time I tried to contact them, I would probably not be having to write this! Either way, I feel I am entitled to all non "shipping" fees. If this is not the case from a business sense, then it should have been addressed in the policy section. It is poor customer service to charge a fee that you do not see up front on the auction site itself, then not refund it, then take the return item, charge yet another buyers auction fee and make double the money! A phone number also would be beneficial for customer satisfaction so that consumers could actually talk to a real person- thus eliminating the need to keep e-mailing back and forth and receiving the same "form" letter from "Tina". It also gets immediate answers and clarifies questions if there are any during that time!

Business Response: Initial Business Response /* (1000, 5, 2013/10/10) */ Hi ****, Thank you for sharing with us your insight. I will have this taken care today. You should also receive an update in your email of this refund difference. For further question, please contact us at http://****.jewelryroom.com Best Regards, *****

10/28/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: after charging my credit card the amount of $803.00 they asked for my verification and copy of my bank card and a utility bill they refused to send me my orders unless I send them a copy of my bank card and copy of a utility bill which will give any one a reason to make a good fraud methods at perhaps a later time the payment amount is 803.00 dollars charged to my credit card I had to put dispute with my bank to protect my assets. they cant ask for a copy of my bank card or a utility bill, this a delay tactics to use consumers money or a fraud tactics to use my card. either way no good practice and they hold the shipment unless you send them the information which is not disclosed at the time any one opens the account with them. its fraud fraud fraud.

Desired Settlement: I seek a settlement of my refunded money through my bank and additional $650.00. I had to leave work for 3 hours to go to the bank to change my card information and accounts for fraud purpose and wasted all day the next day (8hr)making phone calls to change all account information with my direct deposit and vendors I deal with my current hourly is 73 dollars as an engineer you will find this to be accurate.

Business Response: Initial Business Response /* (1000, 5, 2013/10/10) */ Hello ****, Thank you for visiting at JewelryRoom. We are here to do business and we have been doing online jewelry business for over a decade sold over a million jewelry items. The reason we ask for more verification before shipping those three diamond rings at $800 is a high value. We need to ensure you are the card holder and correct shipping address. I think you would agree, with so much internet frauds. It's greatly appreciate we took an extra step to verify our customer. In another word, I think if someone stole your credit card info and made purchase woouldn't it will be great if someone re-verify before shipping items? That's why we ask for some utility bills to verify the address is correct. Big companies do that too, they ask for address confirmation. After you refuse to verify, and made credit card chargeback more so we are disabled from any refund because the credit card company is reviewing the case and will not allow any refund during this situation is happening. I m here just to explain why we apply this process. At this time, if you cancel the chargeback, we can refund or ship your order (after you have provided us some shipping verification) I hope you understood this process and once we have verified, we shouldn't be asking for your future purchase. Thank you again and Have a Great day! Best Regards, ***** ****

8/19/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Not real I have bid and won auctions on this site. The items I received are cheap costume jewelery. It is not what was auctioned.

Desired Settlement: I would like a complete refund or the correct items sent to me. I bid for and won diamond jewelery not cheap costume jewelery.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/07) */ Hello ******, All our diamonds, gemstones, sterling silver and gold are 100% genuine. We have been in business for over a decade and own few retail jewelry shops. Each year we have been invited as showcase vendor in Las Vegas JCK. For any unsatisfy items, you have the option or refunding within acceptable time frame meeting our refund policy. Please go to our support service department and arrange refund procedure. http://www.***************/********/ Your Tracking Number of your purchases: 7/30 shipped by Aramex **********. Can track from http://www.******.com/*******/*****.aspx Best Regards, ***** - ***********.com

8/19/2013 Delivery Issues | Read Complaint Details
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Complaint: I have bought jewelry and never received it they want me to e-mail additional information. my email cannot be delivered. My boyfiend is steaming. I have bid and won jewelry, never received it,cant get through on phoneme-mail or any other means.the items were paid in full. Through my boyfiends debit card and taken out of the bank. I still have nothing to show for the amount we paid...****** * ******* paid for them and we have not received nothing.1-***-***-**** is his number call him and he will confirm........

Desired Settlement: I would like to receive the jewelry. If cant deliver it a full refund.........

Business Response: Business' Initial Response /* (1000, 5, 2013/08/07) */ Hello ******, Thank you for contacting us. We have contacted you through email several times regarding the name of the credit card do not match your registered name, therefore your orders been on hold. The card holder name "****** *******", could your provide us the information proofing this use of credit card belong to you? We took an extra step because we are protecting any supicious fraud users. Some customer appreciate our doing because we are protecting people's value when credit card are lost being used. Thank you again for your understanding and we will ship all your items ASAP once verified. For any future questions, please contact us at http://****.***********.com Best regards, *****

8/2/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: They offered 100% gurantee.I puchased ,now a total of 3 items that are badly flawed and not useable by me.They have failed to respond to many emails I responded to an email or some form of advertisement of an online jewelry auction company.The time it takes to get the product from Hawaii to Tennessee is @ 8 weeks so I bid on items before even getting my first item. I have made several purchases with them but when I recieved a black diamond ring with accenting diamonds.I noted the main black diamond had eye visible large cavities or holes on the face of the stone several very noticable holes.Also several

Desired Settlement: I have now 3 items that are very poorly made and have very bad flaws that are not acceptable. #1 invoice ***** a 1/2 carat black diamond with 12 pcs white diamonds.The main stone the black diamond had several holes on the stone that you could see by naked eye. these holes are all over the face of the stone.Some of the side diamonds are set very crooked and badly set. Item 2 invoice# ***** A .75 ct. Tanzanite and 24 pcs. white diamonds on 14k gold.This ring does not resemble the advertised ring.And the main tanzanie stone is way too faint blue/violet that it is un aceptable also the side tanzanite stones are neer clear. The main tanzanite stone is also mounted visibly crooked. Now the last item arrived in last 24 hours invoice #***** a 5.27 ct. genuine black sapphire. This stone has a fracture crack v shaped running totally across the stone eye visiblby a crack. it will break into pieces if attempted to mount.These folks will not respond to all my email complaints and chat complaints Please help me.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/25) */ Hello ******, For any unsatisfied purchase and meet our refund policy (which you met) Please contact us at http://****************.com *Open a ticket case and someone will assist you. As for you sending email to us. You should receive our auto reply. Did you read our auto reply?? ----------------------- Auto Reply message below.... Dear Precious Customer, We received your email. For any question or inquiry, please visit our "Resolution Center" at http://****************.com *Please DO NOT send new inquiry or reply to this message, it was sent from an unmonitored email address. --------------------- Hope this help! ***** Consumer's Final Response /* (2000, 7, 2013/08/02) */ I have contacted the seller and told him I was returning the 3 items for a refund.I was instructed by them on how to send them back and I complied. I have several pictures of the items before returning. Thanks,****** ******

7/30/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I order jewelry from this company, I though it was reputable because they claim they are belong to BBB and have no complains. Well I do have complains, they try to pass a stone for alexandrite and it wasn't I have no idea what they sent me but it was not an Alexandrite. I returned the stone they sign for the return and I still don't have my money. Also they charge for earrings that they never sent and never return that money. the product they sell have missing stones and because they are so small I was not able to pick that up when I got the product. now I am stock with junk that I can't even give away for free.Do to the experience I have had with this people they are pedaling junk and what I want is my money. Product_Or_Service: Stone Order_Number: ***** Account_Number: *****

Desired Settlement: DesiredSettlementID: Refund I WANT THIS PEOPLE TO SEND ME ALL MY MONEY I SHOULD NOT HAVE TO PAY ANYTHING.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/11) */ Hello ***, We do understood some people may not be haapy with their goods, but some do. This is why we offer refund and return. We have been doing online jewelry for over a decade. Just feel free to contact us if you come across any issue again. In reviewing.... 6/28 Refund (Unique Transaction ID # *****************) Refund amount: $60.00 For your jewelry, $53.00 USD Please note, once refund been processed it will require few weeks from your credit card provider to take corrective action. Any delay from here is beyond our ability. Best Regards, ***** - JewelryRoom Consumer's Final Response /* (3000, 7, 2013/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they never made the refund for the earrings, and my card does not take that long to process. Also they need to paid me for the charges of returning that product. Business' Final Response /* (4000, 9, 2013/07/17) */ Hi ***, In order to further assist you. Please prove us the breakdown and details what else are needed. We will review then further action maybe adjusted. Best Regards, *****

7/22/2013 Problems with Product/Service | Read Complaint Details
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Complaint: 2nd complaint with BBB for this Business. I am experiencing the SAME problem. Broken goods were received & I have not received the promised refund. Original Purchase date 5/20/13. Correspondence regarding return started when I received my damaged order 6/10/13. I was promised the full refund including shipping to and from on 6/13/13. Today is 6/26/13 and I have NOT received the promised refund.

Desired Settlement: I seek a FULL refund for the damaged goods and ALL shipping both to me and the return shipping.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/07) */ Hello ****, It appears to me your issue had been resolved. Not sure what's the misunderstanding? You purchased on 5/20, we shipped the very next day 5/21. You spoke with us and item send back for refund. We received items 6/20 and refunded on 6/25 (within 3 working days) Be happy and enjoy your week! 5/20 Invoice paid 5/21 Tracking ********************** 6/20 rev rtn **********************, **************** 6/25 Refund (Unique Transaction ID # *****************)

6/19/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I purchased a ring from Jewelry.com based upon the auction description. Diamond ring was since found to be fake. Need it replaced. Invoice # 22795 Ticket ID 1150876 I purchased through auction a ring described as "astonishing 1.12 carat columbia blue diamond & 4 pieces of lab tanzanite 18K white gold ring." It stated that the retail value was $5251.12. I was surprised to win the auction at $156 plus $20 shipping. But I had purchased many other pieces from them and the value seemed to be inline with other retail. I was proud to now have this ring for my wife. However, wife didnt like the fit or colors so I decided to resell on Ebay, knowing I would get something for it there. It sold for $450. The buyer contacted me after receiving the ring, saying he took it to his diamond expert and said that it was not a blue diamond or not even a diamond at all, just a colored piece of glass. I told him to send it back to me and I would refund his $450 plus $7.20 in shipping. I took to he ring to a local jeweler and her agreed that it was fake, not a gemstone at all. I contacted Tina at Jewelry.com and told her about the situation and she said she stood behind the description and Guranteed me that it was a real diamond. I put it back on bay and it sold again for $450. Before I shipped it I took it again to several more jewelers and 2 pawn shops. It was definitely not a real diamond. I cancelled the sale to avoid more embarrassment from the fake ring. I again wrote to Tina and she responded that all the Jewelers say that their diamonds are fake. etc. But I could send it back and get 120% of purchase price if they deemed it fake. Nothing about my goodwill or shipping cost etc. I had just mentioned $500 credit might be acceptible. I gave them her 2 weeks to get back to me. She didnt. I said then she had 5 days to make me an offer, I wanted them to exchange for the proper item) or I would go to BBB. That was yesterday (5 days up). I really want my $5200 ring that I bought in good faith. I am sure for a company that has sold over 1 million pieces of jewelry, that they have something to appease me with. I am now hoping some of the other precious stones that I have purchased from then are not fake. I am afraid to go to the expense of appraisel right now. Please help me with this. Thanks, Al Curtis

Desired Settlement: I would like for them to provide me with a real columbia blue diamond ring in 18k white gold as advertised.

Business Response: Business' Initial Response /* (1000, 14, 2013/05/08) */ Hello ****, On Feb 24th, you submitted a request in resolving the issue and we replied timely the very next day asking you may return items if not satify. We still have not received your packages, therefore we cannot process any refund. And we have no further messages from you since then. Please contact us, we will be happy to resolve your issue. Best Regards, ***** ------------------------------------------- Feb 24 2013 1:48AM Ticket Created : **** ****** Feb 25 2013 2:35PM Ticket Acknowledged: *********** ------------------------------------------ 25 Feb 2013 14:38:26 *********** Hello ****, Thank you for your patience.. We are apologized for your bad feeling. According to the record,the cost of the ring more than what you paid. We appreciated your concern. Kindly be advised that we are familiar with people often take their jewelry to their local jeweler. 99% of the local jeweler will claim items do not meet requirement. It's a natural response to built credibility to their jewelry shop. We stand 100% on the genuine of the pieces in diamond and in the material used. We refund 120% if the diamond use is not real .If you still not confident on the genuine of the diamond, we can cancel this order for you specially and return it back to the auction. Kindly let us know your decision.Thanks. ************ ******************* ************************* Honolulu, Hawaii 96813 USA We strongly recommend making a note in the parcel before sending it back to clarify four things 1) The reason of this return 2) Auction number, Invoice number 3) Replacement or Refund 4) Authorization number ********** Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return. Thank you and Have a Great Week! Best Regards, **** Consumer's Final Response /* (3000, 34, 2013/06/19) */ please reopen this case. Nothing has been resolved. Business' Final Response /* (4000, 27, 2013/06/05) */ Hello Alan, As we have mentioned before, your request of refund had been long passed our return policy and yet have not seen any of your returned items, but you are asking us to give you more than what you paid for. We do not think this is fair. You accepted our shipping cost and now you are complaining about paying too much? You may have attempted to resell those goods but failed, now you want your money back without returning any of the items back to us?! How can it be possible? We do not allow such an act... paid for items, then asking for money without returning any goods. Sorry, we cannot help you. Best Regards, Kevin

5/31/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: I paid 2 auctions. 1 for $16 and 1 for $1. I received the $1item but not $16 plus shipping. Company will not refund total paid for item not received. I won 2 auctions. Auction ***** CUTE STERLING SILVER EARRINGS for $1.00 and auction ***** PRETTY 57 PCS CREATED DIAMONDS STRONG ALLOY EARRINGS Yes $16.00. I received the auction ***** - for $1.00 with the USPS shipping tracking number that was given to me. I did not receive auction ***** which I paid $16.00 and shipping but only $6.25 was credited back to the online account and not to my debit card. I have asked repeatedly for lthe full $16.00 plus shipping which I paid for to be credited back or a check mailed to me, since I was told the product was out of stock. I have submitted 3 different tickets where the representatives keep stating that I received $6.25. $6.25 is not equivalent to $16.00 + shipping. I paid a full total of 33.47 which included the $1 auction plus shipping and also the $16 auction plus shipping. Shipping is $10 for the first item and $5.25 for each additional item. I should not be responsible to charges if I did not receive the product and they are failing to address this issue. I made the total payment on my card of $33.47. I should have received $16.00 + 5.25 for shipping. So a total of $21.25 refunded back to my card. No policy states that they will not refund money to the paid account if order is not fulfilled in buy the seller. Its not my fault that the order could not be fulfilled.

Desired Settlement: I am seeking the $21.25 if returned within the next 7 days and an additional 20% tacked on for every week that the settlement is not received because it is absolutely ridiculous how long it is taking. The settlement should be in the form of refund back to card ending in **** or a check mailed to my home.

Business Response: Business' Initial Response /* (1000, 13, 2013/05/13) */ Hello ********, I wasn't aware about this case until now. I need to reconfirm again with our shipping department after this weekend. It appears that you had paid for 2 items, and one was refunded and the other was shipped. Anyway, if what you said is true than I can process the refund immediately. Please review again on reply which we responded earlier. Thank you for your understanding. Best Regards, ***** ----------------------- Hello ********, Thank you for bidding on JewelryRoom. Please kindly double check the ***************** was the one which out of stock and you bid it on $1 and we noted your inquiry and refunded the $6.25 with Unique Transaction ID # ***************** to your card by paypal which might take few days to reflect into your account. Thank you. http://www.jewelryroom.com/product.php?aid=83145 ********,and the item delivered to you was *********************** which bid on $16. The earringswas shipped out 4/8 with USPS tracking No. ********************** for your reference. Thank you. http://***************************************** You can trace the order on https://************* for more details or stats of your delivered purchase. Thanks. Your Item's Status Your item was delivered at 9:33 am on April 12, 2013 in **********, ** *****. Thank you and Have a Great Week! Best Regards, **** Consumer's Final Response /* (3000, 15, 2013/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, because I have stated this same problem over and over again to receive a refund back to my card for the cost of the item plus shipping. The item was 16 and shipping 5.25 which in turn would be 21.25. I will never use this service again. I have been refunded 6.25 to my debit card but still I am without 15. Unacceptable. It should not take this long for such a small amount of money. What type of customer service is this. I wanted the product, it was auctioned and then later realized it was out of stock. Therefore this should have been avoided had inventory been checked properly. I dont want a credit to the account where I plan on never using their services again. I want the total cost of the item which was 16 and the shipping of 5.25. Which means a remainder of 15 to be refunded back to my debit card. Business' Final Response /* (4000, 17, 2013/05/16) */ Hello ********, Our agent sent an email on more updates with refund transaction details. Apr 16, 2013 (Refund Completed) -$6.25 USD May 16, 2013 (Refund Completed) -$16.00 USD Any question, feel free to contact us again. Apologize took awhile, please understood.... we may have human errors, but sometime we will not know the mistakes until customer inform us. Therefore we need to reverify the situation. Thank you again! Best Regards, *****

3/4/2013 Delivery Issues | Read Complaint Details
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Complaint: I went on line, bid, bought all in good faith. I felt like I have had a big run around with no body to talk to. On 2-20-13 #***** $233.98 2/21/13 #***** $ 282.21 and 2/24/2013 #***** $432.25 Bid and won three rings. These were paid right away with my credit card. After many days I went on line to ask about my rings. Was told then my phone number did not match the name on my credit card. My phone is in the phone book only under my Mothers name, this is fine by phone co. as long as your bill is in your name and it is. I sent picture I.D. with the address on it right back. I also found the phone numbers but they are not where you can get to anyone. From that time on I can not get any one to contact me let me know what is going on. Have sent many E-Mail's This is a total of $948.44.

Desired Settlement: I wanted the rings, but now I think all I want is my money back on my Credit Card. I don't think I would feel like if something was wrong, it would be to way to much dealing with it.

2/18/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Broken stone & has not given FULL refund numerous correspondence. Customer should not have to pay one cent for chipped ring/stone Especially Shipping In early December I purchased "Order ID **** Marvelous Green Amethyst Double white Diamond 0.925 Sterling Silver W/Platimun Ring Size 7" When I received the ring I saw that the stone was chipped and cracked. I requested a refund and was told that they would either give a voucher for another auction (store credit) or I could keep the ring for a partial refund. Neither were acceptable as I have no use for a BROKEN ring. It was meant to be a X-Mas gift and I cannot will not give a BROKEN ring. After numerous correspondence they agreed to a refund of the ring, I pushed further because I should NOT be responsible for the shipping- finally they agreed to a FULL refund upon receiving the ring back. Finally on Jan 11 2013 I saw a refund.. BUT THE RETURN SHIPPING WAS NOT REFUNDED! Every step of the way has been worse than pulling teeth! After all the time and stress of the matter I still DID NOT receive a FULL refund! What kind of company sends out BROKEN jewelry and then makes you pay to send it back?! NO INTEGRITY. I am disgusted. To top it all off- gift giving was ruined. A beautiful gift turned in to a nightmare. Save your time and energy. It is a shame that the USA has business like this. A shot in the dark. Maybe you'll get a ring as described, maybe a ring missing stones, maybe a ring with a chip and crack?!

Desired Settlement: All I want is a FULL refund. Ring & shipping... plus RETURN shipping.

Business Response: Business' Initial Response /* (1000, 8, 2013/01/31) */ Hello ****, Thank you for the feedback. Apparently our staffs are correct, we are not allow to send money freely to any people or customer. Therefore we try to compensate using discount coupon in exchange for your returned shipping cost. If you could provide us your shipping receipt, I could over-ride and issue the payment. I also noted that you received your full refund through Paypal (Unique Transaction ID # *****************) Any further question, feel free to contact us again. Thank you and Have a Great Week! Best Regards, ***** - JewelryRoom.com Consumer's Final Response /* (3000, 10, 2013/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) JewelryRoom.com has continuously said I received a full refund - I have not. A FULL refund would be a refund of all the funds I have spent including fees to return their BROKEN ring.This company fought with me about giving the initial refund and although eventually I did received money back for the actual ring, it was after a long battle. This company has no integrity and ships out broken jewelry and tries it's hardest to keep money. There is no way I would accept credit to their store.. for more damaged jewelry. Before sending back the ring, I broke down all the fees including the return shipping cost and I was told that when I returned the ring I would receive a full refund. Again, that did not happen. This company will **** you. BEWARE. Where shall I send the shipping receipt? I DO want my money back. Business' Final Response /* (4000, 12, 2013/02/05) */ Hello ****, At first I thought there maybe some misunderstanding and could easily refund the additional shipping cost to you. But after reading the history of eticket, i feel I need to give you a call and apologize. Second, here is the refunded amount and transaction through Paypal. **********, ***, you have sent $6.00 USD to **** ***** (Unique Transaction ID # *****************) Date: Feb 5, 2013 Time: 20:35:07 PST Hi ****, it's a great pleasure speaking with you on the phone today. Thank you for your understanding. Please accept our small gift of coupon as our way of thank you for being so patience and bring my attention of this matter. Coupon Code: ************************ Value of $75 (non-refundable for cash) P.S. ****, any question feel free to contact me (Ask for me on eticket) I also strongly informed our customer agents about the error in handling this case. Thank you again! Best regards, *****