Business ProfileforZephyr Insurance Company, Inc.

*************  I apologize for the difficulty with your claims process.  I can assure you that Zephyr is doing everything we can to help find coverage on the policy, and to assist in obtaining the documents needed to settle the claim.  In this matter we asked your association's board and/or general manager on multiple occasions to provide the appropriate documentation and explained why it is needed so that we can settle the claim. At this point Zephyr has not denied the claim, but continues to try to obtain the documentation needed to settle it as quickly as possible.  We have brought in 3rd party experts who are experts in our ****** condo market to speak with your association and educate them on what is needed and that the documents we are requesting are not unusual, but regular and customary.  Unfortunately,up to this point the association or the association's management has failed to provide the documentation showing that they have assessed you the deductible that we need to make payment.  As a solution to the issue of them not providing the documentation or possibly failing to properly assess the deductible to you, we offered the association the opportunity to sign a general property damage release to receive payment.  Up to this point, the **** has refused all efforts by Zephyr to collect the needed documentation to pay.

Please reach out to your adjuster so we can continue to work to have this claim settled for you as quickly as possible.