BBB Business Review
BBB Accredited Business since 02/24/2010
University Health Alliance
Phone: (808) 522-5570Fax: (866) 572-4393View Additional Phone Numbers700 Bishop Street, #300, Honolulu, HI 96813-4100http://www.uhahealth.comFacebook
Description
This company offers health plans including medical, drug, and vision coverage. Founded and guided by physicians.
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BBB Accreditation
A BBB Accredited Business since 02/24/2010
BBB has determined that University Health Alliance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised University Health Alliance's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Insurance CommissionerPO Box 3614
Honolulu, HI96811-3614
(808) 586-2788
http://pahoehoe.ehawaii.gov/ils/app
State of Hawaii Department of Taxation
PO Box 1425
Honolulu, HI96806-1425
(808) 587-4242
http://pahoehoe.ehawaii.gov/tls/app
BBB records show a license number of 307001 for this company, issued by Insurance Commissioner. Their web address is http://pahoehoe.ehawaii.gov/ils/app. The expiration date of this license is 08/16/2012.
Type: InsuranceCheck License Status: http://insurance.ehawaii.gov/ils/app? action=Details& from=NAMELIST&licno=307001&hlvid=116450&lictype=Mutual%20Benefit%20Society
Please note that governmental licensing information may not be current.
BBB records show a license number of W20464268-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is http://pahoehoe.ehawaii.gov/tls/app.
Type: General Excise TaxType of Entity
Mutual Benefit Society
Contact Information
Primary Contact: Mr. Howard Lee M.D. (President/CEO)Complaint Contact: Ms. Linda Kalahiki (Senior VP/Chief Marketing Officer)Mr. Lance Kaneshiro (Senior VP/Chief Sales Officer)Mr. Charles Murray (Senior VP/CFO)Ms. Emily Weaver (Senior VP/Chief Human Resources Officer)Mr. Chadwick Lee (Senior VP/Chief Information Officer)Business Category
Insurance - Health
Products & Services
This company offers health plans including medical, drug, and vision coverage.
Hours of Operation
Mon: 08:00 AM to 04:00 PMTue: 08:00 AM to 04:00 PMWed: 08:00 AM to 04:00 PMThu: 08:00 AM to 04:00 PMFri: 08:00 AM to 04:00 PMService Area
Hawaii
Alternate Business Names
UHAIndustry Tips
Discount Cards are not Health Insurance!Fraudulent Health Insurance a Growing Problem
LocationsX
1 Locations
-
700 Bishop Street, #300
Honolulu, HI 96813-4100(808) 522-5570Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Hawaii. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*University Health Alliance is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Insurance - Health
Discount Cards are not Health Insurance!Fraudulent Health Insurance a Growing Problem
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.