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BBB Accredited Business since

UHA Health Insurance

Phone: (808) 532-4000 Fax: (866) 572-4393 View Additional Phone Numbers 700 Bishop St STE 300, Honolulu, HI 96813 http://www.uhahealth.com



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Description

This company offers health plans including medical, drug, and vision coverage. Founded and guided by physicians.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that UHA Health Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for UHA Health Insurance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on UHA Health Insurance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 05, 1997 Business started: 10/10/1996 in HI Business started locally: 11/12/1996
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Insurance Division
335 Merchant St STE 213, Honolulu HI 96813
http://pahoehoe.ehawaii.gov/ils/app
Phone Number: (808) 586-2790
insurance@dcca.hawaii.gov
The number is 307001.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20464268-01.

Business Management
Mr. Howard Lee, President/CEO Susan Eugenio, Marketing Mgr Ms. Linda Kalahiki, Senior VP/Chief Marketing Officer Mr. Lance Kaneshiro, Executive VP/COO Dr. George McPheeters, MD, Senior VP/Chief Medical Officer Mr. Darren Nakao, Sr VP, Chief Financial Officer Mr. Alan Saka, Senior VP/Chief Information Officer Ms. Emily Santiago, Senior VP/Chief Human Resources Officer Alyssa Senas, Supervisor
Contact Information
Customer Contact: Ms. Linda Kalahiki, Senior VP/Chief Marketing Officer
Principal: Mr. Howard Lee, President/CEO
Business Category

Insurance - Health

Service Area
Hawaii
Alternate Business Names
University Health Alliance

Customer Review Rating plus BBB Rating Summary

UHA Health Insurance has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 700 Bishop St STE 300

    Honolulu, HI 96813

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/23/2013 Problems with Product/Service