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BBB Accredited Business since

Dongbu Insurance Co., Ltd. (US Branch)

Phone: (808) 942-5353 Fax: (808) 942-5377 1440 Kapiolani Blvd STE 950, Honolulu, HI 96814 http://www.dongbuins.com View Additional Web Addresses


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Description

This company offers sales of property and casualty insurance


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dongbu Insurance Co., Ltd. (US Branch) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dongbu Insurance Co., Ltd. (US Branch) include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dongbu Insurance Co., Ltd. (US Branch)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 04, 2006 Business started: 01/01/2006 Business started locally: 01/01/2006 Business incorporated 08/16/2005 in KOR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Insurance Division
335 Merchant St STE 213, Honolulu HI 96813
http://pahoehoe.ehawaii.gov/ils/app
Phone Number: (808) 586-2790
insurance@dcca.hawaii.gov
The number is 331610.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W82495999-01.

Type of Entity

Corporation

Business Management
Mr. Hyung Sub Kim, U.S. Branch Manager Mr. Charles Oh, Claims Manager Mr. Steven Tsuda, Asst. Claim Mgr Ms. Cheryl Uyejo, Asst. Claim Mgr
Contact Information
Principal: Mr. Hyung Sub Kim, U.S. Branch Manager
Customer Contact: Mr. Charles Oh, Claims Manager
Business Category

Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Liability Insurance - Property Insurance - Workers Compensation


Additional Locations

  • 1440 Kapiolani Blvd STE 950

    Honolulu, HI 96814

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i am being billed erroneous charges. my auto insurance policy from 2/2/12 through 2/1/13 was paid in full. i did not cancel this policy. i chose not to renew the policy after it expired. the $40 charge to cancel a non renewed policy is erroneous.

Desired Settlement: i want my excellent credit rating to remain unblemished. written proof that these charges have been dismissed and my credit will not be effected.

Business Response: Business' Initial Response /* (1000, 5, 2013/02/08) */ Mr. *******, This is the first we have been notified about this issue. We have reviewed your policy and you are correct, the $40.00 cancellation fee was charged in error and has been reversed. We are very sorry about this error and any inconvenience you have experienced. Also, we do not report to the credit bureaus.