BBB Business Review

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BBB Accredited Business since

Pacific Ice Services Inc

Phone: (808) 839-6839 Fax: (808) 839-1925 3375 Koapaka Street Suite F238-05, Honolulu, HI 96819 View Additional Email Addresses

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This company offers commercial Ice machine, Refrigeration/Freezers and Stoelting yogurt ice cream maker equipment services, sales, and repair. Pacific Ice Services, Inc. is authorized service and warranty representative for Manitowoc Ice, Scotsman Ice, Hoshizaki America, Everest, Turbo Air, True, and Stoelting Soft Serve.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pacific Ice Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific Ice Services Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Ice Services Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 31, 2008 Business started: 03/31/2008 in HI Business started locally: 03/31/2008 Business incorporated 06/08/2010 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W59062713-01.

Type of Entity


Business Management
Ms. Minnette Joy Guyo, Secretary-Treasurer
Contact Information
Principal: Mr. Jerry Guyo, President
Customer Contact: Ms. Minnette Joy Guyo, Secretary-Treasurer
Business Category

Ice Making Equipment & Machines Ice Machine Repair Water Filtration & Purification Equipment Refrigerators & Freezers - Service & Repair

Products & Services

Pacific Ice Services Inc sells the following brand(s): Everest, Hoshizaki America, Manitowoc, Scotsman Ice, Stoelting Soft Serve

Pacific Ice Services Inc offers the following product(s): Ice Machine and Ice Bin Commercial Equipment, Refrigerators/Freezers Commercial Equipment, Stoelting Soft Serve Equipment

Method(s) of Payment
Pacific Ice Services, Inc. accepts cash, check, Visa and/or Mastercard for payments.
Refund and Exchange Policy
Pacific Ice Services Inc., will give a 3 months warranty on all service calls. This is in addition to the manufacturer warranty that comes with the equipment. All purchases must be returned within seven (7) days and must be unused, resalable and contain all original packaging and accessories with a valid invoice. A 20% stocking fee is subject to charge. No return/no exchange/no cancellation for custom made or special order items. Pacific Ice Services Inc reserves the rights to refuse service to anyone.
Service Area
Oahu, Honolulu County, Limited Areas in Maui, Hawaii and Kauai County
Products & Services

Authorized Service and Warranty Representative for:
Manitowoc Ice
Scotsmans Ice Systems
Hoshizaki America Inc
Everest Refrigeration


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.