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Hawaii

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BBB Accredited Business since 11/29/2011

Sheraton Waikiki Hotel

Phone: (808) 922-4422Fax: (808) 923-87852255 Kalakaua Ave, HonoluluHI 96815-2515 Send email to Sheraton Waikiki Hotel

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Description

This company operates as a hotel.

BBB Accreditation

A BBB Accredited Business since 11/29/2011

BBB has determined that Sheraton Waikiki Hotel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Sheraton Waikiki Hotel's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Problems with Product / Service1
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sheraton Waikiki Hotel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: 05/13/2009Business started: 01/01/1971
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425
Honolulu, HI96806-1425
(808) 587-4242
http://pahoehoe.ehawaii.gov/tls/app

DCCA Professional & Vocational Licensing
335 Merchant St STE 301
Honolulu, HI96813-2946
(808) 586-3000
http://www.hawaii.gov/dcca/pvl

BBB records show a license number of W58245760-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is http://pahoehoe.ehawaii.gov/tls/app.

Type: General Excise Tax

BBB records show a license number of TAR-6235 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 12/31/2015.

Type: Travel Agency

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/TAR-6235

Please note that governmental licensing information may not be current.

BBB records show a license number of AD-841 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 12/31/2015.

Type: Activities Desk

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/AD-841

Please note that governmental licensing information may not be current.

Contact Information
Principal: Mr. Kelly Sanders (General Manager)Mr. Scott Kawasaki (Director of Public Relations)
Business Category

Hotels, Hotels - Reservations

Alternate Business Names
Kyo-Ya Hotels & Resorts, LP
Industry Tips
BBB Warns of Deceptive Travel-Related Promotions
Getting the Best Hotel Rate
Vacation and Travel
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