This business is not BBB accredited.
Pacific Beach Hotel
Phone: (808) 922-1233 Fax: (808) 923-2566 2490 Kalakaua Ave, Honolulu, HI 96815
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This company offers hotels and restaurants services. In addition to the three Hawaii hotels, HTH Corporation owns office buildings, apartments, and residential buildings throughout the island of Oahu. HTH Property Management manages all of the property assets for the corporation, which includes retail space within each of the hotels.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Pacific Beach Hotel include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Pacific Beach Hotel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40553356-01.
Type of Entity
Business ManagementMr. Sean Borges, Asst General Mgr Mr. John Hayashi, President Mr. Robert Minicola, Regional VP, Operations Ms. Corine Watanabe, Chair & CEO
Alternate Business NamesHTH Corporation
THIS LOCATION IS NOT BBB ACCREDITED
2490 Kalakaua Ave
Honolulu, HI 96815 (808) 922-1233 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I bought a room for the pacific beach hotel on ************* a week in advance. I paid $244 for an ocean view room with a king size bed. When I arrived to check in the clerk told me the would be down graded to a mountain view room with two twin beds for the same price. They basically bait and switched me. They made no attempt to contact me and tell me they could not sell me that room before I arrived to check in. The weekend I stayed there was a particularly busy weekend involving a street festival. I tried to get a different hotel but they were all book because of this. They basically knew I had no other options so they sold me room for a higher price and downgraded me.
Desired Settlement: Please give me my money back. This situation ruined my anniversary vacation with my wife. I will also except the room that I paid for.
Problems with Product/Service
Read Complaint Details
Complaint: False fire alarm in the middle of the night resulted right leg injury. Wednesday 8/27/14 1:30am, the hotel fire alarm went off. I was startled by the arm in the middle of the sleep and fell off the bed, which resulted pain and injury on the right leg. The injury disabled me to do any physical activities on 8/27 and 8/28. Furthermore, the pain was immense that I was not able to sleep for the rest of the night on 8/27 and was not able to rest well on 8/28. Hotel was notified 8/27/14 of the injury and the shift manager demanded that this be a formal complaint, as if the verbal complaint to a manager is "not formal enough". 8/28/14, I requested additional icepacks through the front desk. After a long hold, front desk says she will call back, but no one ever called back or deliver ice packs to the room. There was not even a single call from management to ask about the condition of the injury.
Desired Settlement: I request a refund of at least 2 nights (out of our 5 nights) stay at your hotel as I was unable to rest due to your false alarm going off as a result of accumulated dust. I also request reimbursement of medical costs associated with the right leg injury.
Dear Mr. ***,
Problems with Product/Service
Read Complaint Details
Complaint: Bed bugs in hotel room. My friend & I both acquired bug bites all over our body staying there. My friend ****** even killed a bedbug. My friend ****** *** & I stayed at the Pacific Beach Hotel from Sat Jan. 25 thru Sat Feb. 1st. While staying there we both noticed bites on us the entire week....****** had them extremely bad & was constantly itching. On the way earling morning of Feb. 1st ****** awakened & turned on the light & immediately pulled back down the bed covers. She saw a bed bug moving away fast. She smashed it & then she immediately called the front desk. Two maintenance men were sent to the room to investigate. One of the maintenance men saw the bug & said "yeah it's definitely bed bugs". He then said they get worse every year. I also proceeded to show him the small blood stains on my sheets which to me looked like fecal matter or blood from dead bed bugs I might of smashed in the night. Our bites also matched the description of bed bug bites we have read about on the internet. There are a lot of red bumps with 3 bites in a row. We then requested to speak to one of the managers, I believe her name was ***. She was totally cold & said that the exterminators come every Tuesday & they will investigate it then. Well it was Saturday & I can't believe management would wait till Tuesday to look into this problem. It wouldn't surprise me if the room was rented out until then. The manager said we could stay in the room later than the checkout time if we wanted to stay till four when our flight was to leave. There was NO WAY we were going to stay in that room any second longer than we had to. I thought that was very rude under the circumstances. She then said she would call us by Thursday & let us know what the exterminators found. I then stated I wanted the report from the exterminators showing the results. She said she probably couldn't release that information. ****** stated how concerned she was that she may transfer the bed bugs to her home. *** said to wash all our clothes in hot water when we get home. On Saturday Feb. 8th we still hadn't heard anything from the hotel regarding the bedbug investigation. My friend ****** *** called the hotel & spoke to ************** who said that the exterminators result was negative. Of course he wouldn't show us any proof of the findings. We paid over $1300 to stay in this hotel for a week & got absolutely nothing but bed bug bites & the run around as a cover up. After returning home to Colorado we couldn't relax from traveling because we had to leave all of our luggage & belongings from the trip in the garage. We then had to wash EVERYTHING right away in hot water. This took hours. At least 4 of our clothing items we washed shrank due to the hot water we had to wash them in. We had just bought this souvenir clothing items in Hawaii. We are still praying that our houses will not get a bed bug infestation now which is not cheap to rid oneself of. Of course the hotel has offered us absolutely NO compensation for our pain, suffering, & troubles. If a person pays for a stay in a hotel I expect it to not affect ones health in any way. We left there mentally scarred, bitten, & itching. I feel like the hotel let us down & did nothing but to cover up their bed bug infestation problem. I feel they are just out to make money & don't care about the health of their guests.
Desired Settlement: I would like a full refund from the hotel Pacific Beach which was well in excess of $1300.