This business is not BBB accredited.
Ocean Resort Hotel Waikiki
Phone: (808) 922-3861 View Additional Phone Numbers 175 Paoakalani Avenue, Honolulu, HI 96815
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Ocean Resort Hotel Waikiki include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Ocean Resort Hotel Waikiki include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40088620-01.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Wayne Tanigawa, Mgr. Mr. Jerry Kimoto, General Manager
Alternate Business NamesOR Hotel, LLC
THIS LOCATION IS NOT BBB ACCREDITED
175 Paoakalani Avenue
Honolulu, HI 96815 Directions
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Additional Phone Numbers
- (800) 367-2317(Phone)
- (808) 924-1982 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I stayed at Hyatt Place Waikiki from November 9-16. Throughout our trip the person staying with me and I both had what we thought were heat rashes or mosquito bites that were itchy and caused us to avoid spending time in the sun and we were both miserable. We sent pictures to our doctor back home and she believed the bites were from bed bugs, but couldn't confirm it until we came into her office. We were told to look on the sheets for blood spots or small bugs. The morning we were checking out we found three small poetential bed bugs on the mattress and brought it home to our doctor. She confirmed the bug was a bed bug an that's what our bites were from. We were shocked because our hotel seemed so clean. She said it that they can find their way in no matter how clean or new a hotel is but places where large groups of traveling people are its hard to avoid bed bugs. I am asking for a full refund of the amount of $914.69. These bites made us miserable and ruined our vacation. I contacted Hyatt Place about this on November 17. I sent them pictures of the bites and bugs and they said that they would get back to me about this. On November 26, I called the Hyatt Place customer service line because I still hadn't received an answer from the hotel. They informed me that within two days I would be contacted by someone from Hyatt Place Waikiki. After two days I still haven't been contacted by anyone and am disappointed in their service and actions to resolve this matter. Product_Or_Service: Hotel stay
Desired Settlement: DesiredSettlementID: Refund 914.69