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Phone: (808) 245-1955 Fax: (808) 246-5539 4331 Kauai Beach Dr, Lihue, HI 96766 View Additional Email Addresses
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Kauai Beach Resort include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W53941476-01.
Type of Entity
Limited Liability Company (LLC)
Business ManagementDavid Sosner, General Manager
Alternate Business NamesKauai Beach Hotel & Resort SFI Kauai Owner LLC
THIS LOCATION IS NOT BBB ACCREDITED
4331 Kauai Beach Dr
Lihue, HI 96766 (808) 245-1955 Directions
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: This hotel is advertised as a non chlorine pool and since my daughter is highly allergic to chlorine I contacted the hotel multiple times to make sure before booking my stay they promised it was a non chlorinated pool. After my daughter went in the pool 1 time. She had a major allergic reaction. I talked with the engineer of the pool and he stated that it was in fact a non chlorinated pool that maybe she went into the hot tub which is chlorine.She did step into the hot tub but I told her to get out just in case. After the hives, welts and burns subsided 2 days later, we allowed her to go back into the pool since the engineer of the pool promised there was no chlorine. Within 2 hrs she had hive, rash, welts and burns all over her body twice as bad. We called her Dr back in Washington and she told us to keep her on Allegra and benadryl which made her very lethargic. I went back down and talked with the engineer and he stated that the pool in fact does have chlorine when it gets shocked and that their system does generate a level of chlorine. This put my daughter in harms way. She spent the rest of our stay in bed or sleeping in the car on road trips. She was miserable which in return made our stay miserable. I was in contact with **** (manager) once I was able to change our flight and leave a day early. She said she would reimburse us for our $70.00 parking and that she would talk to Expedia which I was under the assumption would reimburse us for some of our stay because of their lack of knowledge with their pool and my daughters reaction to the pool. **** was not good about contacting me back and I spoke with another manager and then another manager **** contacted me and I told him the issue and he said he would contact his manager and get back to me.He got back to me stating he would credit us for the day early departure and 2 free nights to come back to their hotel. My child could have died and you offer me 2 nights to come back. I am not returning to their hotel. EVER!
Desired Settlement: DesiredSettlementID: Refund I asked for 3 nights accommodation plus the 1 night we left early to return home to her Dr. The reason I asked for this amount of days is because this was the amount of days she was bed ridden because of their pool. He hasn't called or written me back. I feel that the hotel does not care about my child and the fact that this allergy could have hospitalized her or potentially killed her. I am very disappointed in this hotels management and that they don't take ownership for their mistake.
KAU BEACH RESORT
Guest's reservation was booked and paid for directly with a 3rd party company Expedia (an online wholesale tour operator). Normal procedure would be for the Guest to request refund directly with the booking party, as we are not involved in this transaction and therefore unaware of what the Guest paid. It was explained to the Guest twice by two (2) members of our management staff that due to this situation, the hotel was not able to provide a direct refund to the Guest. However
(The consumer indicated he/she DID NOT accept the response from the business.)
Also we would have NEVER been given a refund if I didn't submit a claim to BBB.