This business is not BBB accredited.
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This company offers the services of a hotel/restaurant.
This business is not BBB accredited.
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BBB Complaint Information
Find aggregate BBB complaint information for Hyatt Regency Waikiki Beach Resort & Spa. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Hyatt Regency Waikiki Beach Resort & Spa.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W15627629-01.
Type of Entity
Business ManagementMr. Jerry Westenhaver, General Manager Mr. Brad Mettler, Director of Marketing
Alternate Business NamesW2007 WKH Hotel TRS, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
2424 Kalakaua Avenue
Honolulu, HI 96815 Directions
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Additional Phone Numbers
- (808) 237-6330(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Didnt see any customer sites to go thru so I thought I would pass this info Im sending over to the better business bureau. My department I work for sends a lot of business to the Waikiki hotel. I am just upset that I cant get one night that was reserved on a website canceled with just a phone call. Attempted to book a hotel thru the website. Wanted a specific range of dates. However after I searched and the website populated results. Must have just populated available dates instead of the dates I wanted. Wasnt clear, thought I was booking the scheduled dates for a room rate. Reserved room for a date I wasnt even going to be on the island for. Tried to call hotel to cancel, no luck. Tried to call *******, all they agreed to do was just cancel my reservation and still charge me for the room. What happened should be just plain illegal. Especially when I called on the same day (to cancel) that I attempted to make my reservations. Support at the Hotel (Hyatt Waikiki) and ******* was not helpful at all and just pointed responsibility at each other. No help at all.I just wanted the one night on for 215.39 that was billed on my company credit card credited for the room I canceled. I mistakenly (thru the websites manipulation) made the reservation for 02/23/2015, on 02/07/2015. I know I can contact my billing department for my company c/c card and instruct them to refuse payment, but I thought it all could be resolved thru a few phone calls to ******* and the Hyatt Waikiki. No Luck.
Desired Settlement: Refund on c/c card.
From: ************************ *********************************
I received the attached letter today from the BBB of Hawaii. This guest was reserved at the Hyatt Place Waikiki and not Hyatt Regency Waikiki. I have attached a screen shot below of the reservation that was cancelled for your reference. I want to ensure that this complaint is sent to the proper hotel and not Hyatt Regency Waikiki as we were not the hotel reserved. I have forwarded your letter to the hotel General Manager for review. Please inform the guest of the mistake in hotels. Mahalo.
David ** M*******
HYATT REGENCY WAIKIKI BEACH RESORT & SPA
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