This business is not BBB accredited.
Hyatt Regency Maui
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This business is an 806-room full service hotel.
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This business is not BBB accredited.
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BBB Complaint Information
Find aggregate BBB complaint information for Hyatt Regency Maui. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Hyatt Regency Maui.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20215130-01.
Type of Entity
Business ManagementMr. Michael Murphy, Director of Rooms Mr. Allan Farwell, General Manager
Alternate Business NamesHyatt Corporation Hyatt Regency Maui Resort and Spa
THIS LOCATION IS NOT BBB ACCREDITED
200 Nohea Kai Drive
Lahaina, HI 96761 Directions
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Additional Phone Numbers
- (808) 661-1234(Phone)
- (808) 661-0062 (Fax)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I received a sales offer in the mail advertising $75/night rates at the Hyatt Regency in Maui if we agreed to tour their neighboring property. The eligibility criteria in the fine print on the back of the offer states that participants must have an annual income of $125,000, be at least 27, and have not toured any ***** ********* **** in the last 12 months. In addition, it states that you must be a permanent U.S. Resident, have a continuous source of income, and be creditworthy. However, when I called about the offer, the customer service representative asked me if I was a homeowner and, when I told him no because I am in the military and move around too much, he said that I could not get the special offer since I was not a homeowner. I told him this was unfair to military personnel who often are too transient to buy a home and he simply replied that the terms do not allow me to get the special rate. After this conversation, I referred to the fine print again to make sure I didn't miss the homeowner requirement and confirmed that no such stipulation is listed in the offer. I called back today to speak with another representative and hoped to get clarification. Unfortunately, I was treated rather rudely and told that I must be a homeowner and it didn't matter what the advertisement says because it is Hyatt's policy. I asked why and she couldn't tell me the reasoning behind the policy. I told her that their flyers were misleading and she didn't care. I am complaining because the advertisement we received from Hyatt is deceptive and because Hyatt's arbitrary policy in favor of homeowners is discriminatory against active duty military personnel. One can be creditworthy without buying a home but both of the Hyatt representatives were unable or unwilling to explain their company's policies. I hope to be given the chance to take advantage of the offer as advertised. Thank you for your time and consideration.
Desired Settlement: I would like to be able to take advantage of the $75/night promotional rate as advertised. If not, I would like an explanation of Hyatt's homeowner requirement and recognition that this is unfairly limiting military personnel from participating. At minimum, Hyatt should correct the advertisements they send to their own Hyatt Gold Passport loyalty members in order to truly describe the conditions of their offer.
Re: Complaint from Mr. **** * *****- ID ********
Problems with Product/Service
Read Complaint Details
Complaint: Incessant noise due to construction fronting our lanai. When I made the reservation online, obstruction was mentioned. The source of the obstruction was not indicated. Obstruction was minimal & was not the problem. The noise from the construction was. At the time of check-in, the clerk mentioned obstruction & work which would begin at 8:30 or 9:00 am. When we got to our room about 4:30 pm construction was in progress & continued for several more hours. The next morning work began at 7:15 a.m. & continued for hours. The incessant beeping from backing up was easily heard through our closed lanai door. Thankfully, we left the hotel the next day about 9 am as scheduled. This was a personal family business trip, not a vacation, therefore, we were in our room much of the time not out shopping & sightseeing. I believe it would be fair to get a partial refund as Hyatt did not properly disclose the situation before the room was paid for. Small compensation for very irritating noise & not being able to enjoy the fresh air on the lanai because of the noise & dust.
Desired Settlement: I think a partial refund would be fair & show that Hyatt has some integrity.
Business Response: Consumer's Final Response /* (3000, 7, 2013/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I made my reservation on the Orbitz site and was aware of an obstructed view beforehand but not the construction. I checked the Orbitz site on April 28 as the Director of Rooms, ****** ******, claims the the construction is revealed on both the Hyatt site & the Orbitz site. It is not revealed on the Orbitz site.