BBB Business Review

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This business is not BBB accredited.

Castle Resorts & Hotels, Inc.

Additional Locations

Phone: (808) 524-0900 View Additional Phone Numbers 500 Ala Moana Blvd STE 555, Honolulu, HI 96813

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This company offers hotel and resort accommodations, and property management services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Castle Resorts & Hotels, Inc. include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Castle Resorts & Hotels, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Castle Resorts & Hotels, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 21, 2003 Business started: 02/25/1993 Business started locally: 02/25/1993 Business incorporated 02/25/1993 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20477702-02.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is RB-16549.

Type of Entity


Business Management
Mr. Rick Wall, CEO Ms. Charlotte Caster, GM Mr. Kenneth Ching, GM - Kamaole Sands Mr. Glenn Chong, GM Mr. Albert Estabilio, GM Mr. Daryle A. Kitamori, GM - Hilo Hawaiian Hotel Mr. Alan Mattson, President / COO Ms. Donna Migill, GM - Molokai Shores Mr. Michael Nitta, CFO Mr. Paul Palmer, GM - Kauai Kailani Ms. Diane Pavao, GM - Kaha Lani Ms. Chloe Rapozo, Marketing and Web Coordinator Mr. John Tobin, GM - Poipu Shores
Contact Information
Principal: Mr. Rick Wall, CEO
Business Category

Hotels Property Management Resorts Apartments Condominiums

Alternate Business Names
Castle at Princeville Halii Kai at Waikoloa Hilo Hawaiian Hotel Hokele Suites Waikiki Iwasaki Waikiki, Inc. Kaha Lani Resort Kaluakoi Villas Kaluakoi Villas Kamaole Sands Kauai Kailani Kauai Kailani Apartments Kiahuna Plantation & the Beach Bungalows Kolea Beach Villas at Waikoloa Kona Bali Kai Kona Reef Makahuena at Poipu Mokihana Molokai Shores Molokai Shores Suites Pacific Marina Inn Airport Poipu Shores Waikiki Grand Hotel Waimea Country Lodge

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.