This business is not BBB accredited.Additional Locations
Phone: (808) 524-0900 View Additional Phone Numbers 500 Ala Moana Blvd STE 555, Honolulu, HI 96813
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers hotel and resort accommodations, and property management services.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Castle Resorts & Hotels, Inc. include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for Castle Resorts & Hotels, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20477702-02.
Type of Entity
Business ManagementMr. Rick Wall, CEO Mr. Kenneth Ching, GM - Kamaole Sands Mr. Glenn Chong, GM Mr. Daryle A. Kitamori, GM - Hilo Hawaiian Hotel Mr. Alan Mattson, President / COO Mr. Michael Nitta, CFO Ms. Diane Pavao, GM - Kaha Lani Gina Pino, Executive Assistant to the CEO
Hotels Property Management Resorts Apartments Condominiums