BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

Aston Hotels & Resorts, LLC

Phone: (808) 931-1400 Fax: (808) 931-1444   http://www.astonhotels.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers resort, hotel & condominium management


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aston Hotels & Resorts, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aston Hotels & Resorts, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 06, 1981 Business started: 11/28/1967 in HI Business started locally: 10/01/2002 Business incorporated 05/31/2002 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20026838-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Liane Kelly Esq., Associate Legal Counsel Mr. Matthew Bailey, President Mr. Kelvin Bloom, CEO
Contact Information
Principal: Ms. Liane Kelly Esq., Associate Legal Counsel
Business Category

Hotels Resorts

Alternate Business Names
Aston Aloha Beach Hotel Aston at Papakea Resort Aston at Poipu Kai Aston at the Executive Centre Hotel Aston at the Maui Banyan Aston at the Waikiki Banyan Aston at the Whaler on Kaanapali Beach Aston Islander on the Beach Aston Kaanapali Shores Aston Kona by the Sea Aston Lakeland Village Aston Mahana at Kaanapali Aston Maui Kaanapali Villas Aston Montelago Village Resort Aston Paki Maui Aston Shores at Waikoloa Aston Waikiki Beach Hotel Aston Waikiki Beach Tower Aston Waikiki Beachside Hotel Aston Waikiki Circle Hotel Aston Waikiki Sunset Aston Waikoloa Colony Villas Tuscana Resort Orlando by Aston
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.