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Aqua Hotels & Resorts LLC

Phone: (808) 748-2200 Fax: (808) 748-2201 View Additional Phone Numbers 1860 Ala Moana Blvd, Room 411, Honolulu, HI 96815

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This company offers management & consulting services for hotels.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aqua Hotels & Resorts LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aqua Hotels & Resorts LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 2002 Business started: 03/21/2002 Business started locally: 03/21/2002 Business incorporated 03/21/2002 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W19167021-01.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is RB-18443.

DCCA Business Registration Division
335 Merchant St STE 201, Honolulu HI 96813
Phone Number: (808) 586-2727
The number is 38910 F1.

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Elizabeth Churchill, VP of Sales & Marketing Mr. William Farnsworth, VP of Finance Mr. Michael V. Paulin, LLC Member Mr. Matt Pickett, General Manager Mr. Albert Roque, Dir. of Operations Ms. Veronica Saba, Senior Vice-President
Contact Information
Customer Contact: Ms. Veronica Saba, Senior Vice-President
Business Category


Additional Locations


    1860 Ala Moana Blvd, Room 411

    Honolulu, HI 96815 (808) 947-2828


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/28/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: They not only charged me for the first night twice, they took an additional $559.88 out of my account. I was only supposed to pay $323 for the two nights I was there, and they took out a total of $1018.30. These people are crooks! I want the business closed! I've read multiple reviews about how they've stolen money from customers accounts.

Desired Settlement: I want the $695.30 they owe me back and I want them closed down for good! The management should also go to jail for fraud and theft!

Business Response: ***** **** ***** ***** ******* **** *** **** ******** ** *********** ****** *** ***** ****** ******** *********** ***** ******  
We did some research and the wrong cc was charged.  We did correct the error and credited the guest credit card the same day the guest checked out on 5/11/16.  The BBB was filed on 5/13/16.   We have tried contacting the guest (left a voicemail) and waiting on the return call.  We will be doing follow up calls as well to reach the guest.   We will apologize and will make the situation right and also want to explain what happened.  As of today the guest still has not returned our call.
Please contact me should you have any questions.
Greg Peros
general manager
Maui Beach Hotel
170 Kaahumanu Ave. Kahului, Hawaii 96732
ph: 808.872.9301  |  fax: 808.871.5797  |  cell: 808.280.2461 
email: | web:

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Aqua Hotels & Resorts LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)