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BBB Accredited Business since
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This company offers Wholesale & retail medical supplies & equipment
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A BBB Accredited Business since
BBB has determined that Dauterman Healthcare and Mobility meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dauterman Healthcare and Mobility include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20310974-01.
Type of Entity
Business ManagementMr. Randy O. Flanigan, President Ms. Joyce Uyeda, Office Mgr/Customer Svc/Accts Payable
Hospital & Medical Equipment & Supplies Scooters - Medical Chairs - Orthopedic & Lift
Method(s) of PaymentVISA, MasterCard, Discover Card, American Express, Cash, Check, Money Order
Refund and Exchange PolicyMost items may be returned within 30 days of receipt for a full refund. They must be returned at the customer's expense in their original packaging and meet the following conditions:
A copy of the invoice must accompany the return.
Returned product must be in new condition. For example, no cracks, scratches, dirty, or any indications of usage.
Product must be returned in its original packaging if received that way.
A Return Authorization must be requested from Dauterman within 30 days of delivery or pickup of the product before it can be returned.
Once an RA has been received, products must be returned within 14 days.
There are certain products that are custom-made by the manufacturer or special ordered and are non-returnable. These include:
Special order wheelchairs
Any Lift Chair recliner, scooter or power wheelchair
For hygienic reasons, the following products are non-returnable:
Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
Most other products if returned within 30 days will receive full credit. After 30-days to 90 days products require a 15% restocking fee for returns. Products may not be returned after 90 days.
All returned products require a Return Authorization. Returns received without a RA will not be credited. The easiest way to request an RA is by calling us at 808-591-8860.
You may also call us at 808-591-8860 or email us at firstname.lastname@example.org to request an RA. Please include your invoice number, name and the item number you are returning.
PLEASE NOTE: Products returned without an RA will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA and shipping information were provided by Dauterman.
Unless Dauterman made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA. We highly recommend insuring larger items for their retail value to protect against loss or shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization. If an item is returned to the wrong address, Dauterman reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Dautermean may institute a $10 fee per missed scheduled pickup.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Once your return is received, Dauterman will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
If your item is defective or was damaged in shipping, please call us at 808-591-8860 or email us at email@example.com. We will arrange for the item to be repaired or replaced promptly.
Alternate Business NamesDouglas R. Dauterman Co., Inc.
Products & Services
This company offers Ostomy products: ConvaTec, Coloplast, Hollister, Wound and Skin Care products, Home Care and Incontinence Equipment, Reusable Incontinence Supplies, Wheelchairs, Walkers, Crutches, Electric Scooters, Power Chairs and Lift Chairs.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1350 S King St Ste 101
Honolulu, HI 96814 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - Customer Service
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.