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BBB Accredited Business since

Wilson Homecare

Additional Locations

Phone: (808) 596-4486 Fax: (808) 596-4822 View Additional Phone Numbers 1221 Kapiolani Blvd Ste 940, Honolulu, HI 96814 View Additional Email Addresses http://wilsoncare.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers state licensed home healthcare services with bonded, insured, experienced professional caregivers, ranging from nurses aides to skilled nurses that provide personal care services to individuals of all ages in their own homes.  Services that can be provided include companionship, bathing, dressing, feeding, assistance with ambulation, light housekeeping, laundry, meal preparation, medication assistance, help with errands and outings.  Wilson Homecare can provide care from 3 hours a day to 24/7.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wilson Homecare meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wilson Homecare include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wilson Homecare
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 26, 1997 Business started: 01/02/1997 in HI Business started locally: 01/02/1997 Business incorporated 01/02/1997 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20221820-01.

Dept of Health-State/Sanitation
591 Ala Moana Blvd, Honolulu HI 96813
http://health.hawaii.gov/san/
Phone Number: (808) 586-8000
webmaster@hawaii.gov
The number is HHA-41.

DCCA Business Registration Division
335 Merchant St STE 201, Honolulu HI 96813
www.businessregistrations.com
Phone Number: (808) 586-2727
breg@dcca.hawaii.gov
The number is 106985 D1.

Type of Entity

Corporation

Business Management
Ms. Shelley Wilson, President Ms. Sandy Hoen, Quality Assurance Director Mr. Bill Matar
Contact Information
Customer Contact: Ms. Sandy Hoen, Quality Assurance Director
Principal: Ms. Shelley Wilson, President
Related Businesses
Wilson Care Home Kailua LLC
Business Category

Home Health Services Senior Home Care Adult Residential Care Homes (ARCH)

Method(s) of Payment
Check, Mastercard, Visa, and American Express
Alternate Business Names
Wilson In Home, Inc.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.