BBB Business Review

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This company is a health maintenance organization.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kaiser Permanente meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Kaiser Permanente include:

  • 7 complaint(s) filed against business

Factors that raised the rating for Kaiser Permanente include:

  • Length of time business has been operating
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on Kaiser Permanente
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 1987 Business started: 02/24/1958 Business started locally: 02/24/1958 Business incorporated: 02/24/1958 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Insurance Division
335 Merchant St STE 213, Honolulu HI 96813
Phone Number: (808) 586-2790
The number is 116675.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20214476-01.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40374736-01.

Type of Entity


Business Management
Ms. Mary Ann Barnes, President Mr. Linda Balazs, Manager, Mental Health Ct Ms. Ellen Bassford, Director of Affiliated Care Mr. Dickran Boranian Ms. Barbara Fisher, Kihei & Lahaina Clinic Mgr Mr. Jason Hall, COO Mr. George C Halvorson, CEO Ms. Jeannie Hayashi, Maui Lanai Clinic Mgr Ms. Mary Hew, Clinic Manager, All Maui Mr. Henry Kidder, Customer Service Manager Ms. Dionicia Lagapa, Waipio Clinic Mgr Ms. Patricia Lee, Clinic Manager, Honolulu Ms. Sally Lee, Clinic Manager, Moanalua Ms. Laura Lott, Public Relations Ms. Megan Manley, Executive Coordinator Ms. Jackie McCurdy, Clinic Mgr, Hi Kai, Ms. Kimi Miyashiro, Clinic Manager, Nanaikeol Ms. Jill Shinno, Clinic Mgr, Mapunapuna Ms. Yvonne Souza, Customer Service Ms. Toni Timm, Clinic Mgr, Kahuku Ms. Gail Walker, Clinic Manager, Hilo Mr. Skip White, Kailua-Kona & Waimea Clinic Mgr
Contact Information
Principal: Ms. Mary Ann Barnes, President
Customer Contact: Mr. Henry Kidder, Customer Service Manager
Business Category

Health Maintenance Organizations Hospitalization, Medical & Surgical Plans Clinics Hospitals Physicians & Surgeons - Medical-M.D. Health & Medical - General

Service Area
Alternate Business Names
Kaiser Foundation Health Plan, Inc.

Customer Review Rating plus BBB Rating Summary

Kaiser Permanente has received 3.55 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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