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BBB Accredited Business since 03/17/2010
Phone: (808) 781-3126Fax: (808) 263-8454View Additional Phone Numbers905 Kalanianaole Hwy Spc 15B, Building 28C, Kailua, HI 96734-4646
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This company offers an online gift catalog with a large selection of products such as: Tikis, Tiki masks, Tiki bar decor, koa paddles, Polynesian art, tropical decor, surf decor products, island lifestyle products and more.
A BBB Accredited Business since 03/17/2010
BBB has determined that Tikimaster.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Tikimaster.com's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Advertising / Sales Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:State of Hawaii Department of Taxation
PO Box 1425
BBB records show a license number of W05877316-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is http://pahoehoe.ehawaii.gov/tls/app.Type: General Excise Tax
Type of Entity
Incorporated: November 2006, HI
Contact InformationPrincipal: Mr. Jerome Coudrier (President)
Hours of OperationMon: 07:00 AM to 03:00 PMTue: 07:00 AM to 03:00 PMWed: 07:00 AM to 03:00 PMThu: 07:00 AM to 03:00 PMFri: 07:00 AM to 03:00 PM
Refund and Exchange Policy
Terms of Sale
The following Terms of Sale will govern the sale between Tikimaster.com (the 1cSeller 1d) and you, our Customer, for any item purchased from our website. By buying from us, you agree to these terms.
We accept the following methods of payment: major credit cards (Visa, MasterCard, Discovery, AmericanExpress, JCB and more), Paypal, company checks. We prefer payment by major credit cards.
All prices are listed in US Dollars, unless otherwise indicated. All applicable state, local, federal, and international taxes and fees apply.
Shipping and Delivery
We currently ship all over the worls except in high risk countries. Shipping and handling charges apply to all orders, unless otherwise specified. Shipping charges will be calculated in your shopping cart, and may vary according to the number or weight of items shipped, carrier used, destination of order, and whether you requested expedited delivery.
We ship items within 2 business days of payment clearance. All delivery dates are estimates and are not guaranteed.
Refunds and Returns
If you are not satisfied with your order for any reason, you may return it for a full refund within 5 days of receipt. Shipping is not refundable, and you will bear the cost of return shipping. Items must be returned in the condition in which they arrived and in their original packaging. A 20% restocking fee may be applied.
We accept returns only with a return authorization. In order to obtain a return authorization, you must contact Tikimaster.com at (877) 677-4440 within 5 days of receipt.
Alternate Business NamesKamakani Enterprises, Inc.
905 Kalanianaole Hwy Spc 15B
Kailua, HI 96734-4646(877) 677-4440
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Hawaii. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Tikimaster.com is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (877) 677-4440 - toll free
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Hawaiian Goods
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BBB reports on known significant government actions involving business' marketplace conduct.
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