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BBB Accredited Business since

KTA Super Stores

Additional Locations

Phone: (808) 959-4575 Fax: (808) 959-8050 View Additional Phone Numbers 50 E. Puainako Street, Hilo, HI 96720 http://www.ktasuperstores.com


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Description

This company offers the services and products of a super market.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that KTA Super Stores meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for KTA Super Stores include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on KTA Super Stores
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1969 Business started: 01/01/1916 in HI Business started locally: 01/01/1916 Business incorporated: 06/29/1946 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20269838-01.

Type of Entity

Corporation

Business Management
Mr. Barry K. Taniguchi, President Mr. Richard Chinen, Manager-Hilo Mr. Les Hanano, Manager-Waikoloa Mr. Keith Hayama, Manager, Keauhou Mr. Colin Miura, Manager-Kamuela Ms. Arlene Reilly, Manager Kailua-Kona Mr. Ron Sakoda, Manager-DowntownHilo Mr. Toby B. Taniguchi, Vice President Mr. Sanford Toma, Store Manager
Contact Information
Principal: Mr. Barry K. Taniguchi, President
Business Category

Grocers - Retail Food & Beverage Services

Alternate Business Names
Puna Plantation Hawaii, Ltd.

Customer Review Rating plus BBB Rating Summary

KTA Super Stores has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 321 Keawe Street

    Hilo, HI 96720 (808) 935-3751

  • 50 E. Puainako Street

    Hilo, HI 96720 (808) 959-9111

  • 78-6831 Alii Drive

    Kailua-Kona, HI 96740 (808) 322-2311

  • Kona Coast Shopping Center

    Kailua-Kona, HI 96740 (808) 329-1677

  • Waikoloa Village Market

    Waikoloa, HI 96738 (808) 883-1088

  • Waimea Center

    Kamuela, HI 96743 (808) 885-8866

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/17/2012 Advertising/Sales Issues