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BBB Accredited Business sinceAdditional Locations
Phone: (808) 596-9338 Fax: (808) 596-9337 420 Ward Ave, Honolulu, HI 96814
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Pacific Home offers stylish furniture and accessories inspired by the unique flair of the Pacific Islands. The design-driven environment combines quality, imported, exotic merchandise with the newest, sharpest trends in U.S. brands of home furnishings.
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A BBB Accredited Business since
BBB has determined that Pacific Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pacific Home include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W79981394-01.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Eden Nunnery, Member Mr. Scott Nunnery, Member Mrs. Kamala Scalf
Furniture - Retail Interior Decorators & Designers
Method(s) of PaymentVisa, Master Card, American Express, Check, Cash
Refund and Exchange PolicyReturns: All Sales are Final. All sales of upholstered items, furniture, case goods, linens, and items marked as Sale are final. FINAL SALE items cannot be returned for exchange or store credit. Accessories may be eligible for return within in five (5) days and for STORE CREDIT ONLY. All returns will incur a 10% merchandise re-stocking fee. ALL return items must be accompanied by the
original sales receipt and in their original condition, original packaging and with tags attached. All Sales are Final.
Service AreaHawaii, Australia and Asia
Alternate Business NamesElysium House LLC
Industry TipsGETTING THE MOST FOR YOUR FURNITURE DOLLARS
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I'm contacting the Hawaii Better Business Bureau after repeated attempts to recover $924 I have on credit at Pacific Home.
Desired Settlement: see Attached document
Business Response: Dear Ms. *****-
We have thoroughly and completely gone through all communication with Ms. ******* in regards to to issue at hand. Upon contact from Ms. ******* we did everything in our power to find evidence of the alleged store credit for the client that purchased. There is no purchase history for Ms. ******* and the credit in question is for a purchases made by a Mr. **** *******. The initial communication from Ms. ******* was not in regards to a store credit but was a demand for a cash refund of $924 for a return of a coffee table that may have been purchased by Mr. ******* in 2012. Unfortunately the client has no receipt of purchase, no receipt of return and no documentation that could identify a return or subsequent issue of a store credit. The last purchase made by Mr. ******* was in 2012 and was in the amount of $1865.97. We do have a copy of that particular transaction which was provided to us by Ms. *******. The transaction is a deposit transaction (a 50% deposit for a custom order item) . There is no item name, item code or item description on the deposit receipt that was provided. This receipt does not identify the purchase or return of a coffee table nor does it identify that a credit for that item exists.
All store credits are processed at the time of item return. The system processes the return and the salesperson is asked to identify the mode of return. The options are credit, cash or refund to credit card. The transaction between and store return and the issue of a store credit are synonymous and the credit receipt is printed and recorded in the system at that time. We do have a master list of all credits processed. There is not a credit or return history for Mr. ******* or Ms. ******* in the amount of $924 or any other amount and unfortunately we were not provided with a return receipt, credit receipt, gift card, or communication stream with anyone in the employ of Pacific Home that could identify the existence of a coffee table return or credit. We would never under any circumstance not honor a credit however for obvious reasons, like any store or business we do require documentation of an item purchase, return and subsequent credit issued. Without proof of return and proof of mode of return (credit, cash or refund to credit card) we cannot confirm that a credit exists. We believe this to be a reasonable, fair and very standard practice of business.
All of our clients are of the utmost importance and store protocols in regards to documentation of purchase, return and credit are put in place to protect both the client and the business. If Mr. ******* could provide documentation f the credit issued we would be more than happy to honor the credit. As an act of good faith in hopes of providing some resolution we did offer Ms. ******* a very specialized 35% discount off a future purchase of $2500 are more. This offer was made in September of 2015 and we have received no communication from the client since. We are truly sorry to hear that the client has filed a complaint. We do believe we did everything possible to identify a solution for this situation. Please don't hesitate to contact us with further questions.
Pacific Home Management