BBB Business Review

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BBB Accredited Business since

Pacific Home

Additional Locations

Phone: (808) 596-9338 Fax: (808) 596-9337 420 Ward Ave, Honolulu, HI 96814 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Pacific Home offers stylish furniture and accessories inspired by the unique flair of the Pacific Islands. The design-driven environment combines quality, imported, exotic merchandise with the newest, sharpest trends in U.S. brands of home furnishings.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pacific Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific Home include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Home
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 07, 2011 Business started: 06/01/2011 in HI Business started locally: 06/01/2011 Business incorporated 05/26/2011 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W79981394-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Nunnery, Member Mrs. Kamala Scalf
Contact Information
Principal: Mr. Scott Nunnery, Member
Customer Contact: Mrs. Kamala Scalf
Business Category

Furniture - Retail Interior Decorators & Designers

Products & Services

Pacific Home offers the following product(s): We have retail showrooms on both Oahu and Maui, and warehouses in Texas, California, Oahu and Maui, giving us access to a massive on-island and mainland inventory. pacific home also has well-established and long standing relationships with over 150 top industry suppliers both in the u.s. and worldwide, and offers exclusive lines not available from any other Hawaii retailer.

Method(s) of Payment
Visa, Master Card, American Express, Check, Cash
Refund and Exchange Policy
Returns: All Sales are Final. All sales of upholstered items, furniture, case goods, linens, and items marked as Sale are final. FINAL SALE items cannot be returned for exchange or store credit. Accessories may be eligible for return within in five (5) days and for STORE CREDIT ONLY. All returns will incur a 10% merchandise re-stocking fee. ALL return items must be accompanied by the
original sales receipt and in their original condition, original packaging and with tags attached. All Sales are Final.
Service Area
Hawaii, Australia and Asia
Alternate Business Names
Elysium House LLC
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.