If yes, click here to login.
BBB Accredited Business since
Phone: (808) 845-6688 Fax: (808) 845-6680 1815 Kahai St, Honolulu, HI 96819
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company manufactures and retails fine Koa furniture and lifestyle accessories made by Hawaii's finest craftsmen. Martin & MacArthur is the only company designated as the "fine furniture maker of 'Iolani Palace." We have made the glorious lobby furniture for the Royal Hawaiian hotel, the Moana Surfrider, the St. Regis-Princeville, the Ritz Carlton Kapalua and the Four Seasons Hualalai. Our retail stores feature fine Koa accessories such as Koa watches, Koa Eternity Rings, fine Koa jewelry, Koa-Leather handbags, Koa sunglasses and the widest selection of Hawaii feather lei and canoes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Martin and MacArthur Enterprises, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Martin and MacArthur Enterprises, Ltd. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20286548-01.
Type of Entity
Business ManagementMr. Michael Tam, CEO
Furniture - Retail Gift Shops Furniture Manufacturers
Refund and Exchange PolicyThe workmanship of our fine Koa furniture is guaranteed for life. Items purchased in our retail stores may be refunded in full within 10 days from date of purchase with receipt. Repair and service policies will vary by category of merchandise purchased. Please contact us for more details.
Alternate Business NamesMartin & MacArthur
Industry TipsGETTING THE MOST FOR YOUR FURNITURE DOLLARS
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview