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BBB Accredited Business since

Martin and MacArthur Enterprises, Ltd.

Phone: (808) 845-6688 Fax: (808) 845-6680 1815 Kahai St, Honolulu, HI 96819

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company manufactures and retails fine Koa furniture and lifestyle accessories made by Hawaii's finest craftsmen. Martin & MacArthur is the only company designated as the "fine furniture maker of 'Iolani Palace."  We have made the glorious lobby furniture for the Royal Hawaiian hotel, the Moana Surfrider, the St. Regis-Princeville, the Ritz Carlton Kapalua and the Four Seasons Hualalai.  Our retail stores feature fine Koa accessories such as Koa watches, Koa Eternity Rings, fine Koa jewelry, Koa-Leather handbags, Koa sunglasses and the widest selection of Hawaii feather lei and canoes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Martin and MacArthur Enterprises, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Martin and MacArthur Enterprises, Ltd. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Martin and MacArthur Enterprises, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 02, 1999 Business started: 09/01/1961 in HI Business started locally: 06/01/1970 Business incorporated 06/01/1970 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20286548-01.

Type of Entity


Business Management
Mr. Michael Tam, CEO
Contact Information
Principal: Mr. Michael Tam, CEO
Business Category

Furniture - Retail Gift Shops Furniture Manufacturers

Refund and Exchange Policy
The workmanship of our fine Koa furniture is guaranteed for life.  Items purchased in our retail stores may be refunded in full within 10 days from date of purchase with receipt.  Repair and service policies will vary by category of merchandise purchased.  Please contact us for more details.
Alternate Business Names
Martin & MacArthur
Industry Tips

Customer Review Rating plus BBB Rating Summary

Martin and MacArthur Enterprises, Ltd. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.