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BBB Accredited Business since
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This company offers fast food.
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A BBB Accredited Business since
BBB has determined that McDonald's Restaurants of Hawaii, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for McDonald's Restaurants of Hawaii, Inc.. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for McDonald's Restaurants of Hawaii, Inc..
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20075486-01.
Type of Entity
Business ManagementMs. Veronica Kaneko, Managing Director Ms. Joanne Hara, Administrative Manager Ms. Melanie Okazaki, Marketing Manager
Foods - Carry Out Restaurants
1132 Bishop St Ste 2000
Honolulu, HI 96813 (808) 585-8570 Directions
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Additional Phone Numbers
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Location Address: 1058 Keoulu Drive Kailua, Hawaii 96734 Occurred: 09-19-13 8:10pm I went to the mcdonalds store 3845 drive through to buy dinner for my son and i and used a gift card that my wife purchased for me.This card was verified earlier in the day to have a balance of 25.00 on the McDonalds website. Upon handing the card to the cashier, the cashier told us there was no balance on the card. I explained that we just checked the balance earlier in the day, but they said that it was a unactivated card. I had no money with me so i had to use my bank card which i didnt want to use. The next day i called mcdonalds corporate and they said i did indeed have a 25.00 balance on the card and that it was probably damaged and they would send another one to me but it would take 30 days to come. I explained to the person on the phone that the reason i used the card is because my wife was on a trip and she gave it to me to buy my son and i dinner. I need the card now not 30 days from now. I feel pretty mad about this whole incident and should get reimbursed for the 13.16 that i paid that nite. the card itself looks brand new. it does not look damaged to me. This experience makes me unsatisfied with the whole situation.
Desired Settlement: i want to be remimbursed for the 13.16 that i paid. I did everything right. I buy a gift card, use it for a purchase and get denied payment. How humiliating.
Business Response: Initial Business Response /* (1000, 11, 2013/10/07) */ Contact Name and Title: ****** ****, Cust. Exp. Contact Phone: 808-******** Dear Mr. **, Thank you for contacting our office via the Hawaii BBB office. I apologize for the inconvenience you experienced at our McDonald's of Enchanted Lake restaurant when your Arch card did not work. I realize our corporate office will be sending you a replacement Arch card, but I will also be sending you $20 in McDonald's gift certificates via certified mail today, 10/07/13. We look forward to the opportunity to serve you and your son on a future visit. Thank you. Final Consumer Response /* (2000, 13, 2013/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Problems with Product/Service
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Complaint: SEVERE BURNS INCURRED FROM MCDONALD'S COFFEE even though McDonald's claims that " temperature of their brewing coffee found it to be within the acceptable range to serve to patrons."After taking first sip, she inadvertently spilled the coffee because it was so scaldingly hot. Doctor thought that 88 year old grandmother may have suffered from possible 3rd degree burns on hand, wrist, and thigh. Grandmother suffered great deal of pain due to this injury which took several weeks to heal.McDonald's only concern was to clean up the split coffee. At no time did any McDonald's personnel ask if 88 year old grandmother was o.k.88 year old grandmother notified McDonald's of this possible safety concern so that other senior citizens who frequent McDonalds would not be hurt as she was. McDonald's only response was via a law firm who sent a letter stating: "At the time you called to report your burn to the restaurant, the store management immediately tested the temperature of their brewing coffee and found it to be within the acceptable range to serve to patrons. The coffee cups supplied by this store carry a cautionary warning that the contents are hot."88 year old grandmother has been going to drink coffee at McDonald's in Kahala Mall for over 30 years. She has never remembered the coffee being so scalding hot as the coffee served to her on January 26, 2013.Our concern is that a person can possible be badly burned from coffee whose temperature is deemed "to be within the acceptable range to serve to patrons." We are concerned that this may be a potential safety issue, especially as many senior citizens frequent McDonald's to drink hot coffee. Product_Or_Service: coffee
Desired Settlement: DesiredSettlementID: Other (requires explanation) Customers are notified that coffee is hot. Warning label on coffee cups may not be a sufficient warning, as it may not be noticed by customers.
Business Response: Business' Initial Response /* (1000, 11, 2013/03/13) */ We are pleased to have a conduit such as the BBB to enable the consumer in achieving understanding of a retail situation that arises. We have been in contact with the customer and have been able to understand their position. We have also been able to implement improvements in are customer hospitality program. We believe through this open dialogue this situation is resolved.