BBB Business Review

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BBB Accredited Business since

Puna Kamali'i Flowers, Inc.

Phone: (808) 982-8322 Fax: (808) 982-8544 View Additional Phone Numbers 16-211 Kalara St, Keaau, HI 96749



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Description

This company offers training and employment of disabled in farming, agriculture


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Puna Kamali'i Flowers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Puna Kamali'i Flowers, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Puna Kamali'i Flowers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 11, 2006 Business started: 06/08/1998 Business started locally: 06/08/1998 Business incorporated 06/08/1998 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20546540-01.

Type of Entity

Corporation

Business Management
Ms. Vicki Nelson, President
Contact Information
Principal: Ms. Vicki Nelson, President
Business Category

Florists - Retail Mentally Disabled Services Paper & Document Shredding

Refund and Exchange Policy
If a problem arises due to the perishable nature of our product we must require that our customers follow the guidelines below:

1) Inspect all products immediately upon arrival. If a problem is encountered, you need to report the situation to your sales representative within 48 hours of receiving the product. Do not discard the product until you contact your sales representative. PKF, Inc. reserves the right to have the product returned, at our expense, for further examination.

2) In order for your sales representative to record your problem properly, the following information must be provided at the time of the complaint:

a. Invoice/ order number

b. Date shipped and received

c. Air way bill or tracking number

d. Items and number of units damaged with pictures as they are taken out of box.

e. The specific problem encountered with products (s)

f. A written request confirming the claim with all of the above information included must be forwarded to our Keaau, Hawaii office within 5 business days to support your claim.

3) Once your request for credit is approved, a credit invoice will be processed and mailed to you. If the credit request is denied, our credit manager will notify you in writing.

4) Credits should not be automatically deducted from any payment. If you do not receive either a credit invoice or denial letter by the time payment is to be made, please fax or email a copy of your written request, along with photos of damaged items, to our credit manager in our Keaau location at 808-982-8544, email orders@punakamaliiflowers.com. The situation will be researched and you will be contacted as quickly as possible.

5) Please note that transportation problems, such as delays, overheating, frozen/burned products, etc., must be handled directly by you and your freight carrier. If the carrier is Federal Express and we included the freight cost on the invoice of that particular shipment, PKF, Inc. will handle the claim.

Order Cancellations:

If you placed an order and need to cancel, please call or email us as soon as possible. In order for your order to be cancelled, the cancellation must be acknowledged within 24-hours of the order being placed.
Alternate Business Names
Employment Network Hawaii PKF Document Shredding Service
Products & Services

Tropical flowers and foliage from Hawaii
Packing Material(newsprint) for shippers
DBA SERVICES: Confidential Document shredding

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.