Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Hawaii Flower Lei

Phone: (808) 833-7807 Fax: (808) 833-7818 3375 Koapaka St  Ste F238-7, Honolulu, HI 96819 http://www.hawaiiflowerlei.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company specializes in local delivery of fresh flowers and leis as well as nationwide shipping and provides traditional lei greetings at all Hawaii airports.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hawaii Flower Lei meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hawaii Flower Lei include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Hawaii Flower Lei
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 21, 2003 Business started: 07/09/2001 Business started locally: 07/09/2001 Business incorporated 05/05/2003 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20104718-01.

Type of Entity

Corporation

Business Management
Ms. Emily Steele, President
Contact Information
Principal: Ms. Emily Steele, President
Business Category

Florists - Retail Hawaiian Goods Tourist Information Tourists Attractions Airport Transportation

Alternate Business Names
Hawaii Flower Lei Corporation

Customer Review Rating plus BBB Rating Summary

Hawaii Flower Lei has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3375 Koapaka St  Ste F238-7

    Honolulu, HI 96819 (808) 833-7807

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/30/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: LeiGreeting.com failed to deliver the Lei as ordered and did not refund my money when requested. LeiGreeting.com failed to deliver... refused to credit me for lack of delivery. March 31, 2013, Alaska Flight 825. The flight was 20 minutes late and they had already left.

Desired Settlement: $34.49 refund.

Business Response: Initial Business Response /* (1000, 10, 2013/09/17) */ Hawaii's BBB spoke with Sheena (Manager) of Honolulu Lei Greetings, who advised she spoke with owner and advised the consumer had been refunded.