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BBB Accredited Business since

Finance Factors, Ltd.

Additional Locations

Phone: (808) 522-2000 Fax: (808) 548-4938 View Additional Phone Numbers 1164 Bishop Street Suite 300, Honolulu, HI 96813

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers residential and commercial mortgage loans, FDIC insured savings accounts and certificates of deposits.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Finance Factors, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Finance Factors, Ltd. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Finance Factors, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1966 Business started: 04/18/1952 in HI Business started locally: 04/18/1952 Business incorporated 04/18/1952 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40501762-01.

FDIC - Federal Deposit Insurance Corporation
550 17th St NW, Washington DC 20429
Phone Number: (877) 275-3342
The number is 25158.

Nationwide Mortgage Licensing System & Registry
Phone Number: (240) 386-4444
The number is 449916.

Type of Entity


Business Management
Mr. Steven J. Teruya, President & COO Mr. Benson Choo, SVP, Information Systems & Technology Mr. Eric Hodnefield, SVP, Sales Mgr. Mr. Alvin Ige, SVP/CCO Mr. David Kamimura, EVP/CLO Mr. Daniel B.T. Lau, Chairman Mr. Russell J. Lau, Vice Chairman / CEO Mr. Aaron Sato, CFO Ms. Corinne Tanna, VP, Marketing Mgr Mr. Sam Yee, SVP /General Counsel
Contact Information
Customer Contact: Ms. Corinne Tanna, VP, Marketing Mgr
Principal: Mr. Steven J. Teruya, President & COO
Business Category

Financial Services Mortgage Bankers Loans Consumer Finance & Loan Companies Real Estate Loans Mortgage Lender

Industry Tips

Additional Locations

  • 1164 Bishop Street Suite 300

    Honolulu, HI 96813 (808) 548-3311 (808) 522-2000

  • 602 Kailua Rd Ste 103

    Kailua, HI 96734 (808) 266-2900

  • Downtown Branch

    Honolulu, HI 96813 (808) 733-7399 (808) 973-3535

  • Kahala Branch

    Honolulu, HI 96816 (808) 548-4940

  • Kalihi Branch

    Honolulu, HI 96817 (808) 988-0240

  • Kapahulu Branch

    Honolulu, HI 96816 (808) 832-6500

  • Kapiolani Branch

    Honolulu, HI 96814 (808) 988-0240

  • Keauhou-Kona Branch, Big Island

    Kailua-Kona, HI 96740 (808) 733-2425

  • Liliha Branch

    Honolulu, HI 96817 (808) 733-2425

  • Manoa Branch

    Honolulu, HI 96822 (808) 532-7190

  • Pearl City Branch

    Pearl City, HI 96782 (808) 453-2100


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Finance Factors, Ltd.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)