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Diamond Head Electric, Inc.

Phone: (808) 739-0411 Fax: (808) 247-1405 47257 Ahaolelo Street, Kaneohe, HI 96744 https://plus.google.com/111681311550334429809/about?gl=us&hl=en


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Description

This company offers island wide commercial and residential electrical contracting services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Diamond Head Electric, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Diamond Head Electric, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 26, 1997 Business started: 03/22/1993 Business started locally: 03/22/1993 Business incorporated 06/25/2001 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20589320-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is C24051.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is C29750.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is EJ7574.

Type of Entity

Corporation

Business Management
Mrs. Christine M. Thomas, President Mr. Benedict A. Thomas, Vice President
Contact Information
Principal: Mrs. Christine M. Thomas, President
Business Category

Electricians Electrical Power Systems (Residential & Commercial) - Backup Systems Solar Energy System Design & Installation Electricians – Residential

Alternate Business Names
Diamond Head Electric

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    47257 Ahaolelo Street

    Kaneohe, HI 96744

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Company was hired to check 2 fans, possibly install/replace with new fans and install one new fan. Company owner attempted to overcharge. RE: 3 Fans During initial agreements and phone calls and following the 1st visit, the owner did not identify himself as the owner of Diamond Head Electric. This writer and *** ****** agreed Mr. ****** will perform the following: Check operation of 2 non-operating fans: possibly take down present fans and install new fans, if needed. Install a 3rd new fan. Prior to 8/6/13, this writer and the owner's wife *********/President agreed 2 men (Mr. ****** & 1 employee) will be needed throughout the entire job. 8/6/13 - 8-10AM - 2 men (Mr. ****** & 1 employee) - Due to the incorrect diameter of the extension rods (purchased by this writer), the fans were unable to be installed. Mr. ****** set up a table & tools, but cleaned up, did not perform any work on any fans. This writer purchased additional extension rods at Pacific Fans; 8/14 was scheduled with ********* for installation. 8/7/13 - 8AM - 2 employees: ***** (spelling may be inaccurate) & *****. This writer was not informed that Mr. ****** would not return to install fans. Both employees stated they did not want the breaker/electricity shut where they were working. ***** climbed the ladder, connected several of the wires, and announced "The remote is bad - smell it!" ***** had burned the wires and the remote; he continued to insist loudly and rudely that I return the remote to City Mill because it "Is defective." I refused because it was not defective. The employee was observed burning the remote and then denying that he burned it. This writer ordered both employees to leave the house. Both employees gathered their table, etc. and left. This writer contacted ********* at 739-0411 and reported the employees burned the remote and then denied they burned it. This writer and ********* scheduled 8/14. Mr.****** and another employee were expected. 8/14/13 - 8AM-2PM - Mr. ****** arrived with the 2 dishonest employees. This writer expressed dissatisfaction. Mr. ****** stated both men had admitted they had lied, stated "the work will get done." This writer was hesitant to agree. This writer asked Mr. ****** why 3 men were needed, reminded the owner this writer & ********* agreed on 2 men (*** ****** & 1 employee). Mr. ****** answered, "Because they're coming with me to another job after this." This writer informed Mr. ****** what he just said made no sense. Mr. ****** stated he will deduct the price of the remote from the bill. At the (in)completion of their work, Mr. ****** presented a bill to this writer for $2,041.88. This writer reminded Mr. ****** - a 2nd time - that the agreement was 2 men, not 3 men. The price of the remote had not been deducted. The bill stated on 8/6/13, Mr. ****** and 1 employee were at this writer's address for 3 hours. The fact is Mr. ****** & 1 employee were at this writer's address for 2 hours - not 3 hours. *** thomas reduced the bill to $1,583.24, including tax. I provided Mr. ****** with a check for $1,583.24. On 8/19/13, at approximately 10 PM, after careful examination of Mr' ******' fraudulent charges, I stopped payment of the check for the following reasons: On Purchase Order ******, *** ****** inaccurately listed 8/6/13, 3 hours. On Purchase Order ******, RE: 8/14/13, *** ****** inaccurately listed 3 men. This writer and Diamond Electric President ********* agreed on 2 men at all times. On Purchase Order ******, RE: 8/6/13, *** ****** inaccurately calculated $140/Hr x 3 men = $450. In fact, the initial agreement was 2 men @ $140/Hr = $280. On Purchase Order ******, RE: 8/14/13, *** ****** inaccurately calculated 3 men @ $182/Hr = $1500. On 8/14/13, this writer contacted President *********, reported the fan in the family room was making knocking sounds and probably should be balanced. This writer and ********* scheduled 8/19/13, 8 AM. *** ****** refused to balance the fan. This writer will provide payment to Diamond Head Electric minus the price of work needed to be done by a competent electrician to balance one fan.

Desired Settlement: This writer will provide payment to Diamond Head Electric minus the price of work needed to be done by an honest competent electrician to balance one fan.

Business Response: Initial Business Response /* (1000, 8, 2013/09/12) */ Prior to DHE's scheduled visit, 8/6/13, the customer advised that they wanted to purchase their own materials. On 8/6/13 Mr. ****** and 1-man arrived ready and able to preform. They discussed and assessed the scope of work requested by the customer and then began the install and completed the assembly of (2) out of the (3) new fans provided by the customer (ceiling heights 11'-13'), however the customer purchased the wrong extension rods/materials hence Mr. ****** & 1-man could not complete the job, so they packed up and left the job site. DHE office rescheduled the return visit with the customer. This day the customer was charged (3)hours for (2)men. $140 x 3=$420 On 8/7/13, the next visit DHE had scheduled 2-men to return to complete the job. Mr. ****** was not available to return to this job as he already assigned another job on this rescheduled day. The customer was very upset that Mr. ****** was not assigned to them again but DHE reminded the customer that he was not available to do the return visit as he had another assignment. The 2-men started working and then upon the install of the remote it was diagnosed as inoperable and when advising the customer to return it the customer ordered the 2-men to leave the premies, which they did. The customer called DHE office to complain of the"incident" that we burnt the remote. In trying to service this customer we offered to provide a new remote. On 8/14/13 at the request of the customer to have Mr. ****** do their job, Mr ****** and 2-men arrived to complete the job. Yes, the customer expected Mr. ****** and 1-man to arrive however their job wasn't expected to take 3-days(wrong materials & bad remote & time for discussions to accommodate unhappy customer) so DHE sent 3-men to finish the rest of the work as DHE schedule didn't allow to reschedule other clients down the line. The customer was only charged (6)hours for (2)men the 3rd man was working but the customer wasn't charged for his labor hours. $182 x (6)hrs=$1092. By the way the 2nd visit on 8/7/13 was absorbed by DHE to accommodate the customers concerns for Mr. ****** not being on the job and the badly manufactured remote purchased by the customer. Also, the customer paid $1583.24 ($1092 + $420 + tx) on this date as Mr. ****** per company procedure, walked through the finished work with the customer who was pleased with the final job and provided payment. There was no concern of a knocking noise nor of fan being unbalanced. On 8/16/13 Customer called DHE to report knocking sounds and the fan being unbalanced. On 8/19/13 DHE sent Mr. ****** back to the customers premies. He looked and listened to the fan and advised the problem wasn't with the installation as these concerns were not present upon the final walk through on the day of completion. His assessment was that something may have hit the fan and that caused the unbalancing but the knocking in the motor he could not explain. He advised to go back to the vendor where she purchased the fan from. We did not charge the customer for this visit. In conclusion, we were more than helpful. We absorbed much of the labor cost, we returned to address the customers concerns numerous times and delivered upon all request. We were not dishonest. We charged our appropriate rates which we charge all of our customers. We didn't over charge this customer we accommodated all of the concerns/issues. We are not responsible for customer supplied materials. We followed up with an Invoice#****** mailed to the customer on 8/15/13 indicating all of the work preformed. On 8/20/13 the customer stopped payment on the written check. Per the customer "will provide payment to DHE minus the price of work needed to be done by an honest competent electrician to balance on fan". Thus far we haven't received any payment or call from the customer nor receipt of another electrical companies work for repairs. We hope to find payment by 10/15/13 as it will be past due. Thank you BBB for your help. Aloha, DHE


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Diamond Head Electric, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)