BBB Business Review

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This business is not BBB accredited.

Gateway Educational Services

Additional Locations

Phone: (808) 842-5777 PO Box 17870, Honolulu, HI 96817 ! There is an alert on Gateway Educational Services !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Gateway Educational Services include:

  • Failure to have a required competency license
  • Failure to be transparent about ownership, location, or products/services offered

Factors that raised the rating for Gateway Educational Services include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gateway Educational Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 2007 Business started: 07/01/2005 Business started locally: 07/01/2005 Business incorporated 07/01/2005 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W18564684-01.

Internal Revenue Service (IRS)
300 Ala Moana Blvd., Honolulu HI 96850
Phone Number: (808) 566-2705
On 5/27/2015 BBB confirmed that Internal Revenue Service (IRS) revoked the license of Gateway Educational Services. On 5/27/2015 BBB confirmed that Gateway Educational Services had not obtained a necessary license from Internal Revenue Service (IRS).

Type of Entity


Business Management
Mr. Michael Haxton, Management Representative Mr. Marcelito Calimlim, Vice President Mr. Heath Habbeshaw, Director Ms. Nellie Murin, Manager
Contact Information
Principal: Mr. Michael Haxton, Management Representative
Business Category

Credit & Debt Counseling Marriage, Family, Child, Individual Counselors

Additional Information

This organization describes its service as counseling and education services for various issues including addictions, budgeting, debt, employment, financial planning, housing, marital and stewardship.

However, the organization's service emphasis appears to be on Credit & Debt Counseling from their website and the way their office telephone is answered.

Additional Information

This organization's business address and telephone number used to belong to Hawaii Credit Counseling Service (HCCS), which had lost its tax exempt status with IRS in February of 2007.

The management representative of Gateway Educational Services, Mr. Michael Haxton, was an Executive Director of Hawaii Credit Counseling Services.

A separate report is available for Hawaii Credit Counseling Services here .

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.