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This non-profit organization offers debt management counseling, bankruptcy counseling, and credit review services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consumer Credit Counseling Service of Hawaii meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Consumer Credit Counseling Service of Hawaii include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Consumer Credit Counseling Service of Hawaii
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 28, 1988 Business started: 10/01/1969 in HI Business started locally: 10/01/1969 Business incorporated 06/08/1984 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40399216-01.

Type of Entity


Business Management
Ms. Wendy Burkholder, Executive Director Ms. Leilani Anzai, Branch Manager Mr. Paul Belanger, Bd. of Dir., VP Ms. Joan Jones, Operations Manager Ms. Patience Kahula, Branch Manager Mr. Donald Martinez, Bookkeeper Mr. John F. Souza, Bd. of Dir., President Ms. Anna Marie Springer, Bd. of Dir., Treas.
Contact Information
Principal: Ms. Wendy Burkholder, Executive Director
Customer Contact: Ms. Joan Jones, Operations Manager
Business Category

Credit & Debt Counseling

Alternate Business Names
CCCS of Hawaii
Additional Information

Grant Proposals

Additional Information

The Better Business Bureau of Hawaii has adopted two additional Standards of Charity Accountability:
* Each organization shall disclose the percentage of locally raised donations that remain in Hawaii.
* Each organization shall comply with Hawaii Revised Statutes Chapter 467B Solicitation of Funds from the Public.

Evaluation Conclusions: The organization meets the BBB of Hawaii Standards.

Additional Information

-Provide confidential debt management and credit counseling to families and individuals of Hawaii.
-Educate individuals and the community at large about the intelligent and responsible use of credit.
-Help over-burdened families regain control of their financial lives.
-Promote financial and social responsibility.

Additional Tradenames, Addresses & Phone Numbers

National Foundation for Credit Counseling

Program Participation

This organization offers debt management counseling, bankruptcy counseling, and credit review services.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.