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Find a Location

Tresor Rare of Maui has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTresor Rare of Maui

    Skin Care

    Current Alerts For This Business

    Pattern of Complaint:

    BBB identified that this company has a pattern in complaints concerning merchandise return/refund issues. Consumers allege that this company's return policy was not communicated correctly or disclosed at all by the company’s sales staff. Particularly when the purchased merchandise is arranged to be shipped, consumers are not made aware that the items cannot be returned for a refund.

    On June 8, 2018, in response to BBB’s inquiry regarding the identified pattern, this company indicated that they have a return policy below that is clearly displayed at the register counter, on every receipt, on the credit card slip where the customer signs, and on the shipping from where the customer put his address if he/she want the company to ship their purchase:

    “Refund & Exchange Only For Items Picked Up In-Store Returned Unopened Within 3 Days Of Purchase. No Refund Or Exchange On Open Items.

    No Refund Or Exchange On Items Purchased For Shipment.

    No Refund on Installment Plans.

    No Refund on Final Sales and Reduced Priced Items.

    No Guarantee of Results.”

    On June 15, 2018, the company further clarified how they are currently ensuring that their customers are made aware of the referenced policy. They stated that their customers always sign a paper instead of digital receipt, while shipping form is completed digitally. They indicated that both their receipt and shipping form have signature lines for their customers to acknowledge their return policy. The company also shared that they will place a return policy disclosure sign at every demonstration station in the store to hopefully eliminate this issue completely.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    716 Front St, Lahaina, HI 96761-2411
    BBB File Opened:
    4/4/2014
    Years in Business:
    10
    Business Started:
    10/23/2013
    Business Started Locally:
    10/23/2013
    Business Incorporated:
    10/23/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Gratiae of Maui
    • Premier Prestige of Maui
    • Ocean Beauty of Maui
    • Premier Supreme of Maui
    • Adore
    • Gratiae 3
    • Maui Kai Enterprises LLC
    Business Management
    • Mr. Oded Zamir, Member
    • Mr. Yonatan Blum, Member
    • Mr. Viktor Mazeliah, Member
    • Mr. Oren Reich, Member
    • Mr. Regev Shayak, Member
    • Mr. Victor Mazliah
    Contact Information

    Principal

    • Mr. Victor Mazliah

    Customer Contact

    • Mr. Victor Mazliah
    Additional Contact Information

    Fax Numbers

    • (808) 443-0113
      Other Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I am a former Police Officer in CA. My wife and I were in ******* May 1st. 2023 and it had been a long time since we were there and frankly we will never return as long as the State allows this type of activity to take place. While walking down Front street, employees from this business jumped out in front of my wife and I and started an argument immediately as we werent stopping to hear their sales pitch. I told the people that we are not interested and kept walking and the one male employee yelled back at me, I wasnt talking to you, cant your wife speak for herself we ignored this and kept walking and then the man said, she has a mouth on her, cant she speak? Is she def? are you a real man? In CA, this type of behavior falls under penal code **************************************************************************************************************************************************** **. If I were an Officer here and the same laws applied in HI, I would have placed him under arrest on the spot. He continued to yell at other pedestrians walking by as we stepped into the store next door to escape his barrage of argumentative insults. The employees in the store where we stopped were laughing in disbelief and told ** that so many people run into their store every day to escape his verbal abuse. There seems to be at least 3 different stores on Front st. Where this happens and local law enforcement really needs to step in. This in conjunction with at least 100 plus homeless everywhere, we will NEVER return to ******* and possibly after hearing that this same behavior is also elsewhere like ***************, we may never return to Maui. So sad that such a beautiful Island has turned into such a dump due to lack of governmental oversight and obvious poor management of law enforcement resources.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Casey F

    1 star

    12/08/2022

    Do not buy anything from them ever! A family member of mine was on vacation and purchased items from them not knowing their history and it has been almost 2 weeks and her fedx package has been "delayed" this whole time. They have several store fronts in ******* you will know they are affiliated because they all have the sales people out front practically pulling people into their store. I am not letting this go this is a horrible thing to have in our community. The other "spa" affiliated with this business appears to be skinnovate. Their ****** review comes up higher but if you read the comments the same scam happens there. Again please do not buy anything from them at any location.

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