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BBB Accredited Business since

A Prompt Computer Service, LLC

Phone: (808) 486-2757 PO Box 442, Aiea, HI 96701

BBB Business Reviews may not be reproduced for sales or promotional purposes.


A> Prompt Computer Service, LLC was established more than 24 years ago.  Our goal was to build long lasting relationships with Hawai'i's small business owners by serving them via an "on call" basis.  "On call" quickly became synonymous with dialing "911", hence our domain - (in later years when the Internet became part of our lives). As the complexity of "user friendly" systems increased, so did the demand for quality service.  We expanded our services to include small office/home office (SOHO) and residential clients. Today our services extend beyond our paradise islands to the United States mainland and international communities in Asia and Europe. Our primary focus is service and support - not sales.  Our aim has never been to "sell" the latest in technology; rather it's to make your existing technology work properly and help you get the most from it.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A Prompt Computer Service, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A Prompt Computer Service, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 06, 1999 Business started: 08/02/1989 in HI Business started locally: 08/02/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W11235751-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steven Crain, Managing Member
Contact Information
Principal: Mr. Steven Crain, Managing Member
Business Category

Computers - Networks Computers - Service & Repair Computers - Sys Designers & Consult Computers - Training Computers - Wholesale & Manufacturers

Products & Services

A Prompt Computer Service, LLC sells the following brand(s): Computer System Sales

A Prompt Computer Service, LLC offers the following product(s): Commercial On-Site Service, Computer Repair, Computer Services, Computer System Sales, Residential On-Site Service, Technical Assistance, Technical Training

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Service Area
A Prompt Computer Service services the island of Oahu. 

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.