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BBB Accredited Business since


Phone: (808) 893-8484 Fax: (808) 893-8383 444 Hana Hwy Ste H, Kahului, HI 96732

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This company offers Apple computer sales & service, home theater sales & installation, Canon cameras & printers and big screen/plasma TVs. They have Bose Speakers in stock.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that MacNet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for MacNet include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MacNet
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 05, 2004 Business started: 01/01/1995 Business started locally: 01/01/1995 Business incorporated 05/27/1997 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

GET-Maui District Office*
54 High Street, Wailuku HI 96793
Phone Number: (808) 984-8500
The number is W20230070-01.

Type of Entity


Business Management
Mr. Dan Potratz, President Ms. Jennifer Charter, General Manager
Contact Information
Customer Contact: Ms. Jennifer Charter, General Manager
Principal: Mr. Dan Potratz, President
Business Category

Computers - Dealers Computer Printers Sales & Service Home Theater Television & Radio - Dealers Audio-Visual Equipment - Rent & Lease Audio-Visual Equipment - Dealers

Alternate Business Names
MacNet Computer Center, Inc.

Additional Locations

  • 444 Hana Hwy Ste H

    Kahului, HI 96732 (808) 893-8484


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/28/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Owner/Manager more than happy to perpetrate a SCAM if he thinks he can get away with it!Tried to pass-off a *used* & *broken* ********** **** **** ******** Case as part of a "promotional deal" for buying a new **** **** 2.However, the "new", "$69.95 value" bluetooth keyboard's battery wouldn't hold charge at all (their own tech surreptitiously said it was "dead" and "not even taking a charge"). The owner/manager refused to replace it with a comparable product and, instead, condescendingly offered a $25 ****** gift card in lieu of this knowingly faulty "$69.95 value". He all but told me I was lucky to get that. All after spending $600 on a "new" (actually, a discontinued model) **** **** 2. Nice.

Desired Settlement: A working and new **** **** ******** Case of approx. $70 value sent to me would fulfill the terms of the advertised promotion. Even a lesser non-keyboard case of some kind would be at least a gesture in the right direction.Feel free to call with any follow-up questions or concerns.

Business Response: Aloha,

I did reply to BBB by email with a response, but was contacted by Mr. ******** directly. 
I believe that we have come up with a satisfactory resolution for them. 
I have sent them a replacement, like-value keyboard case, which is in the mail now. 
Please let me know how I may have this reflected on our account.
Thank you,

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on MacNet
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)