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BBB Reliability Report for

Salvation Army, The

A BBB Accredited Charity since 02/14/1991.

This BBB Accredited Charity meets all 20 Standards for Charity Accountability and is a Seal Holder.
BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: Salvation Army, The
Phone: (808) 988-2136
Fax: (808) 988-5285
Address: 2950 Manoa Rd
Honolulu, HI 96822-1757
Report Creation Date: April 30, 2013
Report Expiration Date: July 22, 2015
Original Business Start Date: July 1865
Local Start Date: January 1893
Principal: Major John Chamness, Divisional Commander
Customer Contact: Mr. Daniel de Castro, Community Relations Director - (808) 988-2136
Incorporated: October 1923, CA
Type of Business: Charity - Local, Thrift Shops
BBB Accreditation: This organization is a BBB Accredited Charity.

Additional DBA Names

Salvation Army, Hawaiian & Pacific Islands Division

Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.

BBB Charity Seal Participation

Charities that meet the Standards for Charity Accountability are eligible to participate in BBB Wise Giving Alliance Charity Seal program. The seal, which can be displayed on the charity's web site and in printed materials, helps inform the public that the charity meets these standards. This organization participates in this program.


Adult & Youth Service-providing character building, spiritual, educational, social & service activities; Adult & Child Care Centers; Correctional Services-providing supervised prison visits; Camping Programs; Hospital & Rest Home Visitation; Social Services-providing material assistance, including lodging, meals, furniture & clothing.

Total Program Expenses:$29,362,381


Chief Executive Officer:Major John Chamness, Divisional Commander
CEO Compensation:$109,833
Chair of the Board:William A. Roberts
Board Size:7
Paid Staff Size:343 Full Time. 503 Part Time.

Fund Raising

Direct mail, Television or radio appeals, Grant proposal

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


According to Salvation Army, The's 2012-2013 Audited Financial Statements and 2013 IRS form 990 for the year ended September 30, 2012:

 Total Income:$36,732,127
Expenses  % of total
% of total
 Programs:$29,362,381 83.56%79.94%
 Fund Raising:$946,541 2.69%2.58%
 Administrative:$4,829,659 13.74%13.15%
 Other:$0 0.00%0.00%
 Total Expenses:$35,138,581
Excess of Income over Expenses$1,593,546
Beginning Net Assets$10,182,232
Ending Net Assets:$11,775,778
Total Assets$15,443,800
Total Liabilities$3,668,022

* Excess for the year indicates the portion of income remaining after expenses.

Notes and Comments

In addition to the aforementioned 20 BBB Standards for Charitable Accountibility, Hawaii's BBB has adopted two additional Standards for Charitable Accountability:

Each organization shall disclose the percentage of locally raised donations that remain in Hawaii;

Each organization shall comply with Hawaii Revised Statutes Chapter 467B Solicitation of Funds from the Public.

Evaluation Conclusions: This charity meets the the first of Hawaii's BBB's two additional Standards for Charitable Accountability. They are exempt from the second because they are a duly organized religious organization.

Additional Contact Information

Additional Addresses
PO Box 620
Honolulu, HI  96809-0620

322 Sumner St
Honolulu, HI  96817-5087
Tel: (808) 522-8400 - Sumner St.

45-175 Waikalua Rd
Kaneohe, HI  96744-2765
Tel: (808) 235-1408 - Kaneohe

98-612 Moanalua Lp.
Aiea, HI  96701
Tel: (808) 487-1636 - Aiea

296 N Vineyard Blvd
Honolulu, HI  96817-3917
Tel: (808) 521-6551 - Vineyard

68-243 Olohio St
Waialua, HI  96791-9359
Tel: (808) 637-4131 - Olohio St Waialua

845 22nd Ave
Honolulu, HI  96816-4521
Tel: (808) 732-2802 - Kaimuki

564 California Ave
Wahiawa, HI  96786-1932
Tel: (808) 621-3030 - 564 Calif Ave Wahiawa

520 Pine St.
Wahiawa, HI  96786

135 Shaw St
Lahaina, HI  96761-1141
Tel: (808) 661-8827 - Lahaina

35 Halekuai St
Kihei, HI  96753
Tel: (808) 875-8065 - Kihei

Additional Fax Numbers
Fax: (808) 522-8492
Fax: (808) 236-1895
Fax: (808) 484-0706
Fax: (808) 521-9955
Fax: (808) 637-7170
Fax: (808) 621-7781
Fax: (808) 734-7470

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ID: 5094
Report as of August 29, 2014 08:02
Copyright© 2014 Better Business Bureau

An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.

This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.

This report is not to be used for fund raising or promotional purposes.